Jobs in Canada

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Added 14 mins ago
Level II Dental Assistant (NDAEB Certified)
True North DPO
Burlington, ON
Maintain inventory of dental supplies and report stock needs to the clinical lead or dentist.
Added 14 mins ago
Engineering Manager, Quality & Developer Experience - LUS
Lyft
Montreal, QC
…America's first automated bike-share system and continue to lead the micromobility revolution across the Americas, Europe, and the Middle East. We're not just a technology provider: we…
Added 58 mins ago
MT
Family Nurse Practitioner
MediFlex Talent Solutions
Toronto, ON
- Full-time
Flexible Schedule: Choose 3, 4, or 5 days per week · You must have:
Added 1 hour ago
TJ
Learning and Development Advisor
The Jenkins Group of Companies
Halifax, NS
- Full-time
Confirm: repeat until they can lead the conversation alone, then sign off the competency.
Added 1 hour ago
MA
Oliver Wyman Actuarial - Senior Manager - Life Practice
Marsh Agency
Toronto, ON
- Full-time
…retention exemplify our commitment to relationships built on trust, responsiveness and clear communication. The Life Actuarial Practice of Oliver Wyman works with organizations to manage…
Added 1 hour ago
Senior Product Manager - Tokenization & Stablecoin Infrastructure
BitGo
Toronto, ON
…presence and multiple regulated entities, including BitGo Bank & Trust, National Association, the first federally chartered digital asset trust bank owned by a publicly traded company.…
Added 1 hour ago
PL
Account Executive
Progress Luv2Pak
Toronto, ON
- Full-time
Together, we combine the trust of an established leader with the energy of a fast-growing manufacturer, and we are growing our sales team to match.
Added 1 hour ago
C
Head of Growth & Marketing
Cardoor
Toronto, ON
- Full-time
We’re looking for a results oriented, data-driven Head of Growth & Marketing to lead CarDoor’s next stage of growth. As a member of the leadership team you will be reporting directly to the…
Added 1 hour ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Shelburne, ON
- Full-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 1 hour ago
LC
Produce Department Manager Full Time Day
Loblaw Companies Limited
Smithers, BC
- Full-time
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our commitment to…
Added 1 hour ago
LH
Clinic Director
Lifemark Health Group
Trenton, ON
- $80,622 to $118,246 CAD / year
- Full-time
Are you a visionary Physiotherapist that is willing to lead a dynamic team, foster clinical excellence, and make a tangible impact on community health? PhysioHouse Trenton , a proud member…
Added 1 hour ago
LH
Clinic Director
Lifemark Health Group
Prince Edward, ON
- $80,622 to $118,246 CAD / year
- Full-time
Are you a visionary Physiotherapist that is willing to lead a dynamic team, foster clinical excellence, and make a tangible impact on community health? PhysioHouse Picton , a proud member…
Added 1 hour ago
SE
Integrated Marketing Specialist, Industrial Segment (12-month contract)
Schneider Electric
Milton, ON
- $91,200 to $136,800 CAD / year
- Full-time
Coordinate vendors, speakers, invitations, registration, onsite logistics, lead capture, and post-event follow-up.
Added 1 hour ago
SE
Integrated Marketing Specialist, Industrial Segment (12-month contract)
Schneider Electric
Milton, ON
- $91,200 to $136,800 CAD / year
- Full-time
Coordinate vendors, speakers, invitations, registration, onsite logistics, lead capture, and post-event follow-up.
Added 1 hour ago
A
Power Platform Architect (Canada)
Avanade
Toronto, ON
- Full-time
Clients trust you to provide solutions to problems because you understand what they need - and how to do it. You are your client’s advocate and the authority on how specific systems,…
Added 2 hours ago
Staff Machine Learning Engineer, AdTech
HelloFresh
Toronto, ON
We are looking for a Staff Machine Learning & AI Engineer to lead the engineering architecture of our multi-agent AI systems, with a focus on agent-driven products. In this role, you will…
Added 2 hours ago
EI
Manager, Project Delivery
Edmonton International Airport (YEG)
Edmonton, AB
- Full-time
Added 2 hours ago
LS
DevSecOps Engineer - Permanent - 19668
LRO Staffing
Ottawa, ON
- Full-time
Platform & Cloud Security: Harden cloud environments (AWS and Azure) and infrastructure services, enforcing zero-trust access controls, network safeguards, and secure secret handling
Added 2 hours ago
GC
Senior CPA
Gondaliya CPA
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- Full-time
Cross-border corporate files, consultation-to-close experience and corporate records work.
Added 2 hours ago
G
Claims Advocate, Commercial Insurance
Gallagher
Burnaby, BC
- Full-time
…believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier…
Added 2 hours ago
F
Territory Manager
F12.net
AB · Alberta, Canada
- Full-time
…business acumen, client centric and consultative approach to build trust, relevance and value with their customers. The Territory Manager builds compelling value propositions that equip…
Added 2 hours ago
NF
Grocery Department Manager Full Time Day
No Frills
Smithers, BC
- Full-time
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our commitment to…
Added 2 hours ago
AC
Allstate Sales Agent (Barrie)
Allstate Canada
Barrie, ON
- Full-time
Nurtures relationships that lead to long‑term business and repeat referrals.
Added 2 hours ago
AC
Allstate Sales Agent Trainee
Allstate Canada
Toronto, ON
- Full-time
Prospecting & Hunting: Demonstrated ability to build a book of business from the ground up through cold outreach, lead generation, and strategic follow‑up.
Added 2 hours ago
GT
Head of Finance
Gastronomous Technologies Inc.
Oakville, ON
- Full-time
Close and reporting. Lead the month-end close for our Canadian parent and US subsidiary, including consolidation and intercompany reconciliation. Deliver timely financial statements and…

United Services Group

Sr. Account Manager - West

Kelowna, BC, Canada
Vancouver, BC, Canada
BC, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About Us

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Job Summary

Key Focus: The core focus of this role is to develop and maintain strong, trust-based relationships with customers across the assigned territory to ensure loyalty, satisfaction, and retention. The successful candidate will serve as the key liaison between United and its customers, actively anticipating needs, resolving concerns, and leading performance and quality conversations at the store and regional levels.

This role will also involve close collaboration with Partner Relations to ensure operational excellence and service quality, and with Talent Acquisition to support the hiring, onboarding, and retention of a high-performing workforce. The position combines strategic territory management with a hands-on, customer-first approach to deliver exceptional partner and customer experiences, increase revenue per store, and improve retention metrics.

Duties and Responsibilities:

Customer Relationships & Communication:

Function as the face of United to customers in the field, building lasting partnerships rooted in responsiveness, reliability, and trust.
Champion a customer-centric culture by aligning field team actions with customer expectations and service standards.
Responsible for leading store SOW & Quality; Collaborate with Partner Relations to come up with action plans to improve quality and productivity.
Lead proactive outreach and store visits to discuss performance, address operational issues, and resolve cases collaboratively.
Manage escalations with urgency and tact, ensuring all customer concerns are resolved at or above expectations.
Conduct regular business reviews with key stakeholders (e.g., VPs, District Managers) to communicate wins, risks, and action plans.
Facilitate structured communications between customers and internal teams to ensure alignment, transparency, and accountability.
Lead

- Meetings (Phone or In-person) with key customer stakeholders
- Reporting on Issues Mgmt. at Region level.

Collaboration with Partner Relations & Talent Acquisition

Partner Relations:
- Work closely with Partner Relations to assess and enhance partner performance, identify process gaps, and jointly develop improvement plans.
- Support Partner Change Overs (PCOs) and in-store partner transitions to ensure smooth operations and customer satisfaction.
- Lead store-level quality assessments and partner feedback loops to ensure alignment with customer expectations.
Talent Acquisition:
- Collaborate with Talent Acquisition to support the recruitment, hiring, and retention of frontline staff and supervisors within the territory.
- Ensure staffing plans align with customer and store-level operational requirements.

Revenue & Cost Management:

Responsible for management of regional P&L, monitoring expenses for operations and developing strategies to decrease costs and increase profitability.
Responsible for retention of existing revenue budget within a fiscal year for assigned territory.
Responsible for growing the territory revenue via routine contracts in collaboration with BD team.
Lead growth of business from Specials (ADHOC) services & execute implementation.
Lead start-up of new business and manage start-up costs.

Support BD teams with quotes costing and assist in quote/RFP process for new and existing business.
Participate in Partner Relations & Talent Acquisition teams in negotiations both with customers and partners.
Responsible for the analysis and review of regional financial activities related to billing, invoicing, department budgets, cash advances from interconnected departments, customers, suppliers and subcontractors, overall expenses, employee hours, material costs over budget, equipment repair costs.
Responsible for controlling and monitoring inventory assets, including but not limited to, equipment, supplies, other United assets.

Planning & Budgeting:

Lead Territory Budgeting and Planning.
Participate in developing and implementing Annual Plans & Budget, Performance Objectives by Customer Banners and ensure alignment with Organizational Strategic Objectives.
Create and develop short and long-term strategies to secure sustainability and profitability of all operations.

- Participate in interviews, training programs, and onboarding efforts to foster a high-performing, customer-oriented team culture.

Internal Communication:

Responsible for team meetings; Operational Huddles, scheduling store/location visits, case mgmt. meetings.
Lead and support cross-functional weekly & monthly meetings with Territory & Support Teams.
Participate in Sr. Management & CEO office meetings on P & L review & action planning, future business planning & quarterly staff meetings.

Process Compliances Operations:

Lead all process initiatives/implementation in territories; Identifying trends in process gaps, make changes and implement.

Lead & implement Business Transformation initiatives regionally as per United Strategic Framework.

Lead store/location level customer walks & visits with partners to discuss action plans.
Lead process adoption within the Salesforce ecosystem.
Responsible for managing business using United technologies provided (e.g., Salesforce & Microsoft).
Lead and or support key United operational processes and KPI’s: As per Retention Priority Framework, to name a few.

Support Partner Change Overs (PCO) with Partnership team.
Material Ordering.
In-Store Specials.
Conduct Visitation Audits & manage Case mgmt. for issues and escalations.
Create and implement Schedules.
A.R.I and H & S Compliance.
I.D Badging & uniform compliance for all Partners & cleaners.
In Store Partner Training and support Partner Effectiveness in Partner training Program.
Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners.
Collection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposes.

Workforce & Performance Management:

Manage territory workforce planning and optimization of resource productivity.

Monitor & manage performance of team, including performance improvement plans to improve employee engagement and productivity.

Responsible for leading progressive discipline approach and terminations in alignment with United Human Resources policies and procedures.
Implement & sustain policies, processes, and programs.
Innovate and implement strategies to manage & retain a mobile workforce.

Recruitment, Training & Development:

Responsible for the hiring, recruitment & retention of territory employees.
Responsible for implementation of People (employees & partners) training programs.
Responsible for ensuring employee mentoring and coaching to improve productivity and performance of employees and organizational operations.
Provide leadership, support, and guidance to reporting staff and promote a positive and motivating work environment.
Create an environment that encourages learning and inspires brainstorming, creativity, and innovation.

Additional Responsibilities:

Perform all daily functions in alignment with company mission, vision, and values.
Work in compliance with Health & Safety policies and legislation and take every reasonable precaution to protect the health and safety of all employees and business partners.

Protect company assets from damage and misuse.
Perform other related duties as may be required from time to time.

Job Requirements and Expectation

Available to address Customer and Partner needs and concerns in a timely manner.

Willing to travel frequently within the designated territory or outside the province as may be required from time to time.
Ability to deal with high levels of stress and solve problems as they arise.
Ability to work flexible shifts on a rotation basis.
Available to address concerns in a 24/7 environment.

Skills:

Business acumen.
Task management & Planning skills.
Communication Skills: Active listening, verbal, and written communication skills
Conflict management & negotiation skills.
Needs assessment and information gathering.
Advanced technology competency.
Managing budgeting & costing.
Expertise in floor care and cleaning procedures is an asset.
Process and compliance driven.
Coaching and Mentoring.
Superior time management and problem-solving skills.
Ability to work independently.

Education/Experience

University degree in Business Administration or related operations or field experience.
Minimum of 5 years’ experience in the Janitorial industry.
10+ years’ experience in operational management or related roles.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Sr. Account Manager is responsible for developing strong customer relationships, managing regional P&L, and ensuring operational excellence across the assigned territory. They will lead store-level quality assessments, oversee workforce planning, and collaborate with internal teams to drive revenue growth and retention.

Requirements

Candidates must have a university degree in Business Administration or related field and at least 10 years of operational management experience. A minimum of 5 years of experience in the janitorial industry is required, along with the ability to travel frequently and work flexible shifts.

Skills

Account management
Territory management
P&L management
Strategic planning
Budgeting
Conflict management
Negotiation
Team leadership
Salesforce
Operations management
Performance management
Recruitment
Coaching
Problem-solving
Time management

Benefits

Health insurance
Dental insurance
Vision insurance
Pension plan

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Territory Management
Janitorial Industry
P&L Management
Customer Retention
Salesforce
Operations Management
Budgeting
Strategic Planning
Workforce Planning
Performance Management
Recruitment
Business Development
Quality Assurance
Conflict Resolution
Negotiation
Coaching
Mentoring
Inventory Management
Compliance
Health and Safety
Business Transformation
Revenue Growth
Stakeholder Management
Floor Care
Cleaning Procedures
Microsoft
KPIs
Operational Excellence
Field Operations

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Work requirements

Jobs in Canada