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Added 9 mins ago
FH
Registered Nurse, Medicine - Eagle Ridge Hospital
Fraser Health
BC · Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia
- Part-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 9 mins ago
FH
Community Health Nurse - Registered Nurse
Fraser Health
Surrey, BC
- Temporary
We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health; we value diversity in…
Added 9 mins ago
FH
Registered Nurse (RN) Emergency/Medical/Hospice
Fraser Health
BC · Hope / Agassiz / Harrison Hot Springs / Kent, British Columbia
- Part-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 9 mins ago
FH
Manager, Clinical Operations & Program Services
Fraser Health
Surrey, BC
- Full-time
Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing clinical and operational leadership to a front-line patient care department or…
Added 9 mins ago
FH
Community Health Nurse - Registered Nurse
Fraser Health
Abbotsford, BC
- Full-time
We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health; we value diversity in…
Added 9 mins ago
FH
Manager, Clinical Operations & Program Services
Fraser Health
Surrey, BC
- Full-time
Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing clinical and operational leadership to a front-line patient care department or…
Added 9 mins ago
ZG
IQR Customer Care Operations Supervisor
ZEISS Group
Toronto, ON
- Full-time
…fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions…
Added 9 mins ago
UO
Research Assistant-2
University of British Columbia
Vancouver, BC · PHC | BC Centre on Substance Use (BCCSU)
- Full-time
The successful candidate will work within an interdisciplinary research environment involving CRISM investigators and collaborators with expertise in substance use, clinical research,…
Added 9 mins ago
UO
Research Assistant-2
University of British Columbia
Vancouver, BC · PHC | BC Centre on Substance Use (BCCSU)
- $4,597.8 to $5,469.59 CAD / month
- Full-time
The successful candidate will work within an interdisciplinary research environment involving CRISM investigators and collaborators with expertise in substance use, clinical research,…
Added 9 mins ago
UO
HR Manager
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and…
Added 9 mins ago
T
TDS Operations Analyst III
TD
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 9 mins ago
T
TDS Operations Analyst II
TD
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 9 mins ago
NC
Regional Learning Quality Specialist - Technology Training (2 positions available)
NAV CANADA
Ottawa, ON
- Full-time
…provision of educational, project management, academic advising, and facilitation services. Other responsibilities include design, development, delivery, monitoring, evaluation and quality…
Added 9 mins ago
ON
Legal Coordinator – OLRB Health Care Restructuring/PSLRTA Lead – Litigation Team
Ontario Nurses' Association
London, ON · Ottawa, ON · Port Hope, ON · Toronto, ON · Nepean, ON
- Full-time
Our mission is to defend the rights of and advocate for nurses and health-care professionals who care for the health of Ontarians. We empower members and fight against unfair and unsafe…
Added 24 mins ago
G
Business Development / Sales Development Representative (October 30, 2026)
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Mississauga, ON
- Full-time
You will open doors with fleet operators and channel partners across North America. You research accounts, start conversations, qualify real operational needs and hand qualified…
Added 24 mins ago
BU
Supervisor, Facilities Services & Trades Safety
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Reporting to the Director, Utilities and Services, the Facilities Services and Trades Safety Supervisor provides leadership and coordination of Facilities Management trades operations,…
Added 24 mins ago
M
Environmental Management Specialist
Metrolinx
Canada
- Full-time
Identify, research, develop, implement, and recommend changes to programs and standards for environmental protection, due diligence, mitigation, and improved regulatory adherence.
Added 24 mins ago
SH
Manager, Analytics, Revenue, and Software Development
Scarborough Health Network
EO Head Office
- Full-time
Job Number: JR107483
Job Title: Manager, Analytics, Revenue, and Software Development
Department: EO ENHANCE Ontario - Data & Analytics
Job Category: Management
Hospital…
Added 24 mins ago
D
Team Lead
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Winnipeg, MB
- Contract
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Added 24 mins ago
Manager, Strategic Initiatives(Ottawa) - 12 Month Temporary
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Strong problem-solving and solution-development capabilities, including the ability to conduct independent research, assess alternatives, identify risks and trade-offs, and present clear…
Added 24 mins ago
D
Manager, Histology
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Brampton, ON
- Full-time
As a Manager, Histology, you will be responsible for managing the laboratory operations and people leadership of the Histology Department. Working with the Director, Pathology Operations…
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CancerCare Manitoba is a provincial agency which provides clinical and academic services and leadership for cancer control and the treatment of blood disorders. Our shared vision of leading…
Added 24 mins ago
Senior Data Analyst
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AB
This position reports to the Manager, Data and Analytics within the Modernization and Business Intelligence unit of Motor Vehicle Modernization branch of Traffic Safety Services (TSS)…
Added 24 mins ago
CO
BUSINESS ANALYST 311 #67732
City of Toronto
Toronto, ON
- Full-time
Reporting to the Manager, Business Transformation & Sustainment, the Business Analyst supports the planning and delivery of complex projects and initiatives across the Customer Experience…
Added 24 mins ago
SG
Development Manager
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Woodbridge, ON
- Full-time
The Manager, Development is responsible for overseeing and advancing land development projects through all stages of the development lifecycle, from initial feasibility and planning…

United Way Greater Toronto

Coordinator, Customer Service (Contract)

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: 1-3 years experience in an administrative role serving internal and external constituents
Posting language: English
Posted: Oct 30, 2026

Original job description

Coordinator, Customer Service

(9 month- contract)

We are committed to pay transparency and equity, the salary for this role is $63,648.00 /year.

United Way Greater Toronto is seeking a Coordinator, Customer Service for a unionized contract role on our team.

How you will make a difference:

Reporting to the Manager, Customer Service, the Coordinator, Customer Service will deliver consistent and extraordinary customer service to donors, volunteers and internal staff as a first point of contact with United Way and coordinate the Operations and Account Services teams’ production and process activities.

Answer and resolve incoming telephone calls and emails via multiple customer entry points; prioritize, resolve, reassign and escalate issues as required
Process donations by phone, issue tax receipts, and provide end-to-end service for inquiries
Provide training and support to seasonal and permanent staff to use systems and tools for monitoring and managing customer service inquiries
Create and circulate regular reporting and KPI dashboard on calls received, calls resolved, resolution time, etc.
Create and maintain a knowledge base of common answers, reference documents, routing table and related training documentation to support the smooth operation of the customer service function
Coordinate and monitor key operational activities across the Operations and Account Services teams; maintain a master schedule of activities, track progress of activities and proactively identify any issues for resolution on a timely basis
Provide operational support in the use of United Way’s multiple giving platforms, assisting in the content setup, performing quality control reviews, and performing ongoing system maintenance tasks
Maintain clear and accurate operations documents/procedures for reference purposes
Ensure our database (i.e. Spark) is populated with accurate organizational and donor records, including the relevant attributes and plans
Coordinate United Way @work campaigns and functionality, including tracking technical contacts and completion of technical assessment, creating @work links for other United Ways, creation of online campaigns, and complete archiving of relevant @work reports
Complete the provisioning and setup of accounts using SPC (Salesforce Philanthropy Cloud), as well as assist with campaign tracking and reporting where required
Perform ongoing database and intranet site maintenance to meet Constituent Relationship Management objectives
Extract accurate, useful information for analysis in support of the development and implementation of key processes
Respond to internal and external requests pertaining to the department, its policies, projects and accounts
Organize, maintain and update electronic and paper records and filing systems in alignment with departmental and team records management protocols
Arrange meetings as requested, i.e., logistics, preparation of materials etc.
Other duties as assigned

What you bring to the role:

1-3 years experience in an administrative role serving internal and external constituents
Experience working with databases
Intermediate to advanced Excel and Word skills
Strong mathematical capabilities (i.e. complex calculations and logic statements)
Demonstrated organizational and time management skills
Excellent communication skills, both written and verbal
Excellent attention to detail and proven track record of accuracy
Ability to assess priorities and meet deadlines while working under pressure
Excellent teamwork, interpersonal and constituent service skills including the ability to work respectfully and inclusively with a diverse set of constituents including staff, donors and volunteers
Ability to take initiative and manage small projects from beginning to end with minimal supervision
Experience with Constituent Relationship Management an asset
Knowledge and experience with Centralized Campaigns, as well as the UWCC Member’s Portal and EasySecure an asset
Willingness to actively contribute to the organizational Reconciliation and Equity framework through participation in learning opportunities and implementing anti-oppressive, and anti-racist learnings into action internally and externally

Being part of our team:

Competitive total compensation package including:
- Salary
- Comprehensive benefits
- Defined benefit employer-matching pension
- Life insurance
- Short-term and long-term disability benefits
- Employee and family assistance program (EFAP)
Generous paid time-off package including vacation, personal and cultural days, summer hours and hybrid work environment
Commitment to the well-being and work-life balance for our employees
Collaborative, high-performing, team focused on long-term and collective success
Largest United Way world-wide
Work with the GTA’s top philanthropic leaders

If you're a motivated, tech-savvy communicator who thrives in a service-oriented role, we’d love to hear from you!

Please apply no later than November 6, 2026.

As part of our recruitment process, United Way Greater Toronto offers accommodation for applicants with disabilities. If we contact you about an opportunity, please let us know if you require accommodation.

UWGT is committed to the ethical and responsible use of emerging technologies, including artificial intelligence (AI). While we currently do not use AI for decision-making that produces legal or similarly significant effects, we may use analytics or automation tools to improve donor engagement, personalize experiences, or optimize internal processes.

As per our recruitment policy, internal candidates are encouraged to let their current manager know that they have applied for another role.

About United Way Greater Toronto:

As the largest non-government funder of community services in the GTA, United Way Greater Toronto reinforces a crucial community safety net to support people living in poverty. United Way’s network of agencies and initiatives in neighbourhoods across Peel, Toronto and York Region works to ensure that everyone has access to the programs and services they need to thrive. Mobilizing community support, United Way’s work is rooted in ground-breaking research, strategic leadership, local advocacy and cross-sectoral partnerships committed to building a more equitable region and lasting solutions to the GTA’s greatest challenges.

Diversity & Inclusion:

United Way is committed to creating an inclusive workplace that reflects our diverse community to ensure we’re best equipped to serve it. We encourage candidates from diverse backgrounds and those who may need accommodation to apply to join our team. Our commitment to excellence in diversity goes beyond promoting equity. By incorporating a variety of experiences and perspectives, we create opportunities for innovative solutions and maximize the impact of our work.

Learn more about our work at unitedwaygt.org.

Apply About employer

More about this job

Responsibilities

Serve as a first point of contact for donors, volunteers, and staff by resolving inquiries, processing donations, and providing end-to-end customer service. Coordinate operational activities, maintain databases and documentation, support giving platforms and campaigns, and produce reporting to monitor service and team performance.

Requirements

The role asks for 1–3 years of administrative experience serving internal and external constituents, database experience, and intermediate-to-advanced Excel and Word skills. Candidates should demonstrate strong communication, accuracy, organization, prioritization, teamwork, and initiative; constituent relationship management experience is an asset.

Skills

Customer Service
Administrative Support
Database Management
Microsoft Excel
Microsoft Word
Mathematical Reasoning
Reporting and KPI Dashboards
Donation Processing
Tax Receipt Processing
Operations Coordination
Records Management
Communication
Organization and Time Management
Prioritization
Project Coordination

Benefits

Comprehensive Benefits
Defined Benefit Employer-Matching Pension
Life Insurance
Short-Term Disability Benefits
Long-Term Disability Benefits
Employee and Family Assistance Program
Paid Vacation
Personal Days
Cultural Days
Summer Hours
Hybrid Work Environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Donor Services
Volunteer Services
Donation Processing
Tax Receipts
Database Management
Spark
Salesforce Philanthropy Cloud
Microsoft Excel
Microsoft Word
KPI Dashboards
Reporting
Knowledge Base
Giving Platforms
United Way @work
Centralized Campaigns
UWCC Member's Portal
EasySecure
Campaign Tracking
Quality Control
Records Management
Operations Coordination
Account Services
Reconciliation
Equity
Anti-Racism

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