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United Way Greater Toronto

Coordinator, Individual Donor Relations (Contract)

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Experience: 1-3 years administrative experience in a fast paced, sales/service organization
Posting language: English
Posted: Nov 3, 2026

Original job description

Coordinator, Individual Donor Relations

(15 month- contract)

We are committed to pay transparency and equity, the salary for this role is $63,648.00 / year.

United Way Greater Toronto is seeking a Coordinator, Individual Donor Relations for a unionized contract role on our team.

How you will make a difference:

Reporting to the Senior Manager, Individual Donor Relations, the Coordinator, Individual Donor Relations will provide process and project coordination and strategic support for the Individual Donor Relations team.

Support Individual Donor Relations team in all processes related to the full donor journey, from identification to cultivation, solicitation and stewardship, including online research and tracking, database management, merges, donor communications, , donation and activity tracking
Respond to internal and external phone and written requests from Individual Donor Relations donors and volunteers, providing strong customer service (external and internal) and ensuring compliance with UWGT data management and privacy practices
Prepare, coordinate and execute on correspondence and mailings for individual donors and volunteers using advanced MS skills
Prepare often complex reports utilizing combination of CRM software, internal and ad-hoc reports, and giving platform reports to acquire required data in support of Philanthropy Officers and senior executives, within deadlines
Prepare donor and prospect research materials, using tools such as search engines and daily papers for news about our donors
Perform ongoing database record maintenance as required to meet Constituent Relationship Management objectives including merging duplicate accounts, updating donor information, adding donor segmentation and assignments
Extract, modify and format information from the database to prepare documents in Excel, Word or PowerPoint
Coordinate with FBMTS for any issues relating to processing and tracking of individual gifts including completing processing forms, or following up on gifts
Work cross-departmentally and use analytical and problem-solving skills to investigate and resolve internal and external requests and inquiries
Prepare individual donor reports and meeting packages including complex documents with diagrams, tables or graphs
Organize, maintain and update electronic and paper records in alignment with departmental and team records management protocols
Arrange meetings and set up required technology including Zoom, Teams, etc., co-facilitating with IDR team when needed
Coordinate data governance and clean up to ensure accurate and timely data in the CRM database; amend and update constituent data, proactively soliciting updates from Philanthropy Officers and others
Assist with special events and stewardship activities for donors and prospects as required
Other duties as assigned

What you bring to the role:

1-3 years administrative experience in a fast paced, sales/service organization
Advanced knowledge of Microsoft Office Suite; proficiency in Excel pivot tables and V-lookup as well as experience with PowerPoint and database/CRM software
Ability to utilize multiple remote meeting and communication platforms including MS Teams, Zoom, Webex and TELUS Business Connect
Adaptable, with proven organizational skills to manage competing priorities and meet multiple deadlines under pressure
Proven ability to take initiative and carry projects to completion with minimum supervision
Strong analytical skills including the ability to develop effective tracking and reporting tools
Strong problem-solving skills with proven success at identifying, resolving and escalating (where needed) issues
Excellent attention to detail and proven track record of accuracy
Excellent judgment and discretion in handling confidential and sensitive information
Excellent communication skills (both written and verbal) and ability to interact with a spectrum of constituents including workplace volunteers, internal departments, and donors, at all levels
Excellent teamwork, interpersonal and constituent service skills, including the ability to work respectfully and inclusively with a diverse set of constituents
Willingness to actively contribute to the organizational Reconciliation and Equity framework through participation in learning opportunities and implementing anti-oppressive, and anti-racist learnings into action internally and externally

Being part of our team:

Competitive total compensation package including:
- Salary
- Comprehensive benefits
- Defined benefit employer-matching pension
- Life insurance
- Short-term and long-term disability benefits
- Employee and family assistance program (EFAP)
Generous paid time-off package including vacation, personal and cultural days, summer hours and hybrid work environment
Commitment to the well-being and work-life balance for our employees
Collaborative, high-performing, team focused on long-term and collective success
Largest United Way world-wide
Work with the GTA’s top philanthropic leaders

Please apply no later than November 10, 2026.

As part of our recruitment process, United Way Greater Toronto offers accommodation for applicants with disabilities. If we contact you about an opportunity, please let us know if you require accommodation.

UWGT is committed to the ethical and responsible use of emerging technologies, including artificial intelligence (AI). While we currently do not use AI for decision-making that produces legal or similarly significant effects, we may use analytics or automation tools to improve donor engagement, personalize experiences, or optimize internal processes.

As per our recruitment policy, internal candidates are encouraged to let their current manager know that they have applied for another role.

About United Way Greater Toronto:

As the largest non-government funder of community services in the GTA, United Way Greater Toronto reinforces a crucial community safety net to support people living in poverty. United Way’s network of agencies and initiatives in neighbourhoods across Peel, Toronto and York Region works to ensure that everyone has access to the programs and services they need to thrive. Mobilizing community support, United Way’s work is rooted in ground-breaking research, strategic leadership, local advocacy and cross-sectoral partnerships committed to building a more equitable region and lasting solutions to the GTA’s greatest challenges.

Diversity & Inclusion:

United Way is committed to creating an inclusive workplace that reflects our diverse community to ensure we’re best equipped to serve it. We encourage candidates from diverse backgrounds and those who may need accommodation to apply to join our team. Our commitment to excellence in diversity goes beyond promoting equity. By incorporating a variety of experiences and perspectives, we create opportunities for innovative solutions and maximize the impact of our work.

Learn more about our work at unitedwaygt.org.

Apply About employer

More about this job

Responsibilities

Coordinate processes and projects across the individual donor journey, including donor research, communications, gift tracking, CRM maintenance, reporting, and stewardship. Respond to donor and staff inquiries, prepare donor materials and meeting packages, support events, and maintain accurate records in accordance with data governance and privacy practices.

Requirements

Requires 1–3 years of administrative experience in a fast-paced sales or service organization and advanced Microsoft Office skills, including Excel pivot tables and VLOOKUP, along with experience using CRM or database software. Candidates should demonstrate strong organization, analytical and problem-solving abilities, accuracy, discretion, communication, teamwork, and the ability to manage competing priorities.

Skills

Donor Relations
Donor Stewardship
CRM Database Management
Microsoft Excel
Pivot Tables
VLOOKUP
Microsoft PowerPoint
Microsoft Word
Reporting and Data Analysis
Donor Research
Project Coordination
Records Management
Customer Service
Written and Verbal Communication
Problem-Solving
Attention to Detail

Benefits

Comprehensive Benefits
Defined Benefit Employer-Matching Pension
Life Insurance
Short-Term Disability Benefits
Long-Term Disability Benefits
Employee and Family Assistance Program
Paid Vacation
Personal Days
Cultural Days
Summer Hours
Hybrid Work Environment

Visa sponsorship

Not detected in the job text

Keywords

Individual Donor Relations
Donor Journey
Donor Cultivation
Donor Solicitation
Donor Stewardship
Donor Communications
Donor Research
Prospect Research
CRM Software
Database Management
Data Governance
Data Privacy
Data Cleanup
Gift Processing
Donation Tracking
Donor Segmentation
Microsoft Office
Microsoft Excel
Pivot Tables
VLOOKUP
Microsoft Word
Microsoft PowerPoint
Zoom
Microsoft Teams
Webex
TELUS Business Connect
Reporting
Records Management
Project Coordination
Reconciliation and Equity

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