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Added 12 mins ago
UG
Commercial Relationship Coordinator
UnitedHealth Group
Richmond, BC
- Full-time
…teams to support the commercial lifecycle of Enterprise Imaging solutions. This role specializes in resolving invoicing inquiries, billing issues, invoice disputes, and credits, ensuring…
Added 12 mins ago
F
Technical Business Analyst
Fonemed
Remote, Canada
- Full-time
- Remote
Experience in a Business Analyst role supporting AI initiatives, including requirements gathering, use case definition, and integration of AI capabilities into business processes and…
Added 12 mins ago
ED
Supervisor, Support - GiveX Team
Eigen Development
Toronto, ON
- Full-time
· Foster strong cross-functional relationships with internal stakeholders and external business partners.
Added 12 mins ago
P
Sales and Operations Management Trainee
Penske
Windsor, ON
- Full-time
…environment, you will use your hard-earned degree to run a business and quickly solve problems for our customers – who will depend on you to achieve…
Added 12 mins ago
AC
Manager, Air Canada Maintenance Business Transformation
Air Canada
Dorval, QC
- Full-time
The Manager, Business Transformation designs, plans, and deploys the improvement strategies, as well as oversees the transformation programs within the Air Canada Maintenance assigned…
Added 12 mins ago
MM
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Marsh McLennan
Toronto, ON
- Full-time
…clients and colleagues identify, design, and advance new affinity solutions aligned to client needs and market opportunities to drive growth in our business. The Affinity Leader will model…
Added 27 mins ago
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Senior AI Engineer, Marketing
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Canada
- Full-time
Working closely with Marketing Operations and technical teams, you will turn complex business needs into dependable, AI-native solutions.
Added 27 mins ago
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Customer Service Representative/Dispatch
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Owen Sound, ON
- Full-time
Must be able to quickly communicate solutions if problems occur.
Added 27 mins ago
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Analyste d'Affaires Senior
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Montreal, QC · Greater Montreal Metropolitan Area
- Contract
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Added 27 mins ago
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Inside Sales Account Manager
Buchanan Rubber
Montreal, QC
- Full-time
…customer accounts. Through proactive account management, outbound business development, and strong customer relationships, this role is responsible for retaining and expanding existing…
Added 27 mins ago
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Intermediate Project Manager
Terrapex
Hamilton, ON
- Full-time
…team of engineers and scientists deliver expert, practical…
Added 27 mins ago
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Vice President, Sales and Business Development
Conestoga Meats
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
The Vice President of Sales and Business Development will develop and implement business strategies that will support Conestoga Meats’ short and long-term growth objectives. This role is…
Added 27 mins ago
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Category Manager
The Stevens Company
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…ensure that our product offering meets market demands, supports business objectives, and delivers cost-effective solutions to our Canadian…
Added 27 mins ago
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Inside Sales Representative
Inkeros
Toronto, ON · Etobicoke, ON
- Full-time
Connect with business clients to understand their needs and recommend tailored solutions
Added 27 mins ago
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CXA Merchandising Retail Ops Associate.
Atlas Tools & Machinery
Vaughan, ON
- $19.25 to $21 CAD / hour
- Full-time
Atlas Tools and Machinery is a proud,family-owned Canadian business, now in its third generation and dedicated to delivering exceptional customer experiences since 1954. As a trusted…
Added 27 mins ago
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Account Manager
GMS Canada
Regina, SK
- Full-time
…their project needs, and providing tailored building materials solutions. Your role will involve effective communication, collaboration with external partners, and achieving sales…
Added 27 mins ago
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Inside Sales Representative
Dawn Recruiting Agency
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- Full-time
…identifying potential customers, and introducing energy conservation…
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Crew Scheduler
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Mississauga, ON
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Added 27 mins ago
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Territory Sales Manager
Encompass Supply Chain Solutions
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…role involves identifying customer needs, promoting tailored solutions, and driving sales growth across the territory covering the GTA (West of Markham/North to Newmarket), Hamilton/Niagara…
Added 27 mins ago
Instructional Designer - Claims Optimization
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Dartmouth, NS · Calgary, AB · Lethbridge, AB · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
Working Business Language: English. This role requires regular interaction with customers in Quebec region where the primary business language utilized is English. As such, the successful…
Added 27 mins ago
Supervisor, Claims - Accident Benefits
Wawanesa Insurance
AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Toronto, ON · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Dartmouth, NS · Calgary, AB · Lethbridge, AB · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
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Added 27 mins ago
CIAM Operations Support
Scotiabank
Toronto, ON
Measure and optimise system health and performance, identify technical bottlenecks and recurring issues, and drive improvements through automation and engineering solutions.
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Senior Manager, International Banking Treasury Analytics - Global Finance
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UnitedHealth Group

Commercial Relationship Coordinator

Richmond, BC, Canada

Canada Residents Only: The salary/hourly range for Canada residents is $46,000 - $95,400 annually. · Full-time

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Job details

Pay: Canada Residents Only: The salary/hourly range for Canada residents is $46,000 - $95,400 annually.
Job type: Full-time
Experience: 2+ years of experience in sales environment or high-level customer service, billing, invoicing, commercial operations, sales support, or accounting related roles.
Posting language: English
Posted: Nov 9, 2026

Original job description

This position follows Office-Based schedule with (4) In-office days per week. Our office is located at 10711 Cambie Rd, Ste 130, Richmond, V6X 3G5

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Enterprise Imaging Commercial Relationship Specialist will directly support Sales and serve as a key liaison between Sales, Customers, Sales Operations, Contract Operations, AR and internal operations teams to support the commercial lifecycle of Enterprise Imaging solutions. This role specializes in resolving invoicing inquiries, billing issues, invoice disputes, and credits, ensuring accurate and timely resolution while maintaining strong internal relationships and a high level of customer satisfaction.

The Specialist plays a critical role in supporting Sales by removing commercial friction, enabling faster resolution of invoicing issues, and ensuring alignment with contractual terms and enterprise billing practices.

This position is full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime.

We offer on-the-job training. The hours of training will be based on your schedule or will be discussed on your first day of employment.

Primary Responsibilities:

Sales & Commercial Support

Act as the primary point of contact for Sales regarding Customer invoicing questions, billing discrepancies, invoice disputes, and credit requests related to Enterprise Imaging solutions.
Partner with Sales to research and resolve customer billing concerns in a timely, professional manner.
Support Sales teams by providing clarity on invoice status, payment application, and commercial issue resolution.
Participate in Customer calls regarding invoices and billing.

Invoicing, Billing & Dispute Resolution

Investigate and resolve Customer-reported invoice issues.
Provide Business Unit support to AR on invoice disputes.
Process and track credits, adjustments, and rebills in accordance with approved policies and controls.

Cross Functional Collaboration

Serve as a liaison between Enterprise Imaging Sales, Customers, Sales Operations, Contract Operations, AR, and other internal stakeholders.
Ensure invoice issues are resolved in alignment with executed contracts, amendments, and pricing agreements.

Process, Documentation & Compliance

Maintain accurate documentation of billing issues, resolutions, and credits in designated systems.
Identify recurring issues and recommend process improvements to reduce future billing errors.
Ensure compliance with enterprise financial policies, contractual terms, and governance standards.

Customer & Relationship Focus

Support positive customer experience and maintain strong working relationships through effective communication and responsiveness.
Represent Enterprise Imaging with professionalism and attention to detail in all commercial interactions.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED
Must be 18 years of age or older
2+ years of experience in sales environment or high-level customer service, billing, invoicing, commercial operations, sales support, or accounting related roles.
Understanding of contracts and contracts based billing environments.
Microsoft Office and advanced Microsoft Excel skills, including experience in consolidating spreadsheets, use of formulas, pivot tables, look ups, and Math skills.
Ability to work full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

Experience working with invoice disputes, credits, and billing issue resolution.
Familiarity with enterprise billing systems, ERP platforms, or CRM tools (e.g., Salesforce).
Experience in a regulated or policy-driven environment subject to audits.

Telecommuting Requirements:

Reside within commutable distance to the office at 10711 Cambie Rd, Ste 130, Richmond, V6X 3G5
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

Strong analytical and problem solving skills
Effective time management and organizational skills
Exceptional attention to detail and accuracy
Clear, professional written and verbal communication
Flexibility and ability to manage multiple issues and changing priorities simultaneously
Strong relationship building and stakeholder management skills
Ability to navigate and operate effectively in a fast-changing environment
Demonstrated proactive approach and positive attitude

Physical and Work Environment:

Standard business hours with peak periods requiring occasional flexibility based on business needs
Complex and challenging environment requiring ability to learn and adapt quickly
Primarily desk based, collaborative role
Hybrid role, combination of in-office (Richmond, BC) and remote work

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Canada Residents Only: The salary/hourly range for Canada residents is $46,000 - $95,400 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

 At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

#RPO

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More about this job

Responsibilities

The Commercial Relationship Coordinator acts as a liaison between sales, customers, and internal operations to resolve billing inquiries, invoice disputes, and credit requests. They ensure commercial alignment with contractual terms while maintaining accurate documentation and supporting the overall enterprise imaging sales lifecycle.

Requirements

Candidates must have a high school diploma or GED and at least 2 years of experience in sales support, billing, or accounting roles. Proficiency in Microsoft Office, particularly advanced Excel skills, and an understanding of contract-based billing environments are required.

Skills

Sales support
Billing
Invoicing
Contract management
Microsoft Excel
Data analysis
Problem solving
Customer service
Relationship management
Financial compliance
Account reconciliation
Communication
Time management
Attention to detail
Stakeholder management

Benefits

On-the-job training
Performance recognition
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Commercial Relationship Coordinator
Enterprise Imaging
Sales Operations
Contract Operations
Accounts Receivable
Billing Discrepancies
Invoice Disputes
Credit Requests
Microsoft Excel
Pivot Tables
VLOOKUP
ERP
CRM
Salesforce
Financial Policies
Governance
Data Analysis
Healthcare
Business Analysis
Customer Experience
Stakeholder Management
Compliance
Invoicing
Contractual Terms
Revenue Growth
Risk Management
Process Improvement
Professional Communication
Analytical Skills
Organizational Skills

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