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SL
Advanced Case Manager - Insurance Sales - Mandarin
Sun Life
BC · Toronto, ON · Waterloo, ON · ON · Ontario Telecommuters
- Full-time
Participate in proactive outbound programs to increase Financial Advisor awareness of team services, product enhancements, and marketing initiatives
Added 15 mins ago
Technical Business Development - Power & Drives (Process Electrification)
Spartan Controls Ltd.
Calgary, AB
Our employee ownership model creates a unique culture of community, creativity, entrepreneurship, and a place to build your career. Spartan Controls provides an environment that not only…
Added 15 mins ago
FG
Lead Software Engineer, Full-Stack Applications - AI Fluent
Fitch Group
Toronto, ON
- $180,000 to $220,000 CAD / year
…managers, analysts, and senior stakeholders as a trusted technical advisor, mentor engineers across teams, facilitate technical discussions, and foster a culture of experimentation,…
Added 1 hour ago
R
Banking Advisor
RBC
Quebec, QC
- Full-time
Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
Added 1 hour ago
UO
Director, Child Care Services
University of Victoria
Victoria, BC
- Full-time
…fostering relations between Child Care and the larger UVic…
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CH
Director - Communications
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AB · Edmonton, AB
- Full-time
…reputation, stakeholder trust, and employee engagement. As a trusted advisor to executive and senior leaders, the Director provides counsel on strategic communications, media relations,…
Added 2 hours ago
MI
Commercial Business Development Manager
Munn Insurance
Dartmouth, NS
- Full-time
…and cultivating long-term relationships within the business community. The successful candidate will identify opportunities, develop trusted advisor relationships, and work closely with…
Added 2 hours ago
U
Quality Assurance Support Officer
Unitywater
Sunshine Coast, BC
- Contract
…strive to have a workforce that reflects the diversity of the community we serve and encourage all suitable applicants to apply for this…
Added 3 hours ago
NB
Manager, Financing Solutions
National Bank of Canada
Montreal, QC
- Full-time
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Added 3 hours ago
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BANKING ADVISOR
National Bank of Canada
Drummondville, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 3 hours ago
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BANKING ADVISOR
National Bank of Canada
Rawdon, QC
- Full-time
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Account Partner, Eats SMB
Uber
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- Full-time
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Account Manager I, Eats SMB
Uber
Toronto, ON
- Full-time
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Account Partner, Eats SMB
Uber
Montreal, QC
- Full-time
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Added 3 hours ago
NB
Chief Advisor Regulatory Governance
National Bank of Canada
Montreal, QC
- Full-time
A career as a Chief Advisor in the Prudential Standards and Oversight Office at National Bank means playing a central role in strengthening the Bank’s prudential risk governance, regulatory…
Added 5 hours ago
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GRC Consultant
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- Full-time
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Added 7 hours ago
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Account Manager I, Eats SMB
Uber
Toronto, ON
- Full-time
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Added 8 hours ago
PC
Senior Human Resources Generalist
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Remote, Canada
- $85,000 to $95,000 CAD / year
- Full-time
- Remote
…purpose in every step, driven by our commitment to putting our community at the centre of our work. Every day, we ask ourselves to see possibilities where others see limits. Because people…
Added 8 hours ago
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Associate Insurance Advisor
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Manager, Talent Acquisition
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Toronto, ON
- Full-time
…continuous improvement initiatives. You will serve as a trusted advisor to business leaders, support the development of our recruitment team, and help advance our use of technology, data,…
Added 10 hours ago
Manager, People Relations
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Everyday Banking Advisor - Cardston
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Undergraduate Academic Program Advisor, Faculty of Science and Technology
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Athabasca, AB
- $48,621.92 to $79,714.45 USD / year
- Full-time
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Added 13 hours ago
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AI Architect, Manager
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- Full-time
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Unitywater

Quality Assurance Support Officer

Sunshine Coast, BC, Canada

Contract

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Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Help drive service quality through data-led insights and QA reviews
Collaborate across teams to support a great customer experience
Play a key role in improving processes and reducing risk

About the role:

This role supports the efficient and effective delivery of customer service by ensuring quality and consistency across all customer interactions. With a strong focus on quality assurance, you will assess customer contacts using established frameworks, identify trends, and provide actionable feedback to help improve service delivery and ensure compliance with privacy and legislative standards.

You’ll work closely with customer service leaders and teams, as well as other business areas, to maintain high service standards and contribute to continuous improvement. The role also supports audits, assurance activities and customer service projects, all while promoting a strong safety culture and modelling Unitywater’s values.

This is a 12 month maximum term contract with potential for extension based at our Maroochydore head office.

About you:

Our One Unitywater behaviours - Create the Future, Care Together, and Own It – define how we work together at Unitywater. To contribute to this, you will demonstrate the following skills and qualities for the role:

Experienced in high-performing customer service environments, with a strong understanding of quality service delivery
Detail-focused with a strong interest in data analysis and continuous improvement
Skilled in applying quality assurance frameworks to assess and enhance customer interactions
Able to work independently while remaining flexible to shifting priorities and business needs
Confident in sharing and receiving constructive feedback to support team growth and service outcomes
Strong written and verbal communication skills, with the ability to build collaborative relationships across teams
Proficient in Microsoft Office, particularly Excel and Word; experience with platforms like Genesys Cloud is advantageous
Capable of interpreting and analysing complex information from multiple systems to identify trends, risks and opportunities
Committed to ongoing learning and professional development, including an interest in exploring emerging technologies, including AI, to complement the capabilities and capacity of the role.

Working at Unitywater:

We recognise that people are the essence of the water sector, and each team member provides the leadership, vision and skills that drives and delivers actions for our customers and communities.

We are committed to fostering a workplace that is diverse and inclusive, where you feel connected, are safe to be yourself and supported to be the best version of yourself.

As a Unitywater team member you will enjoy a range of benefits:

Flexibility: We value flexibility and support work-life balance with hybrid and flexible working, purchase annual leave and access to floating public holidays. Tell us what this looks like for you!
Wellbeing: We offer several initiatives to support your wellbeing, such as: discounted private health insurance, salary packaging, employee assistance program, and access to discounts and benefits from a range of retailers.
Learning and Development: We understand the importance of learning and offer a range of opportunities to feed your curiosity such as: Walk on Country with Traditional Custodians, study assistance, and access to a dedicated learning program and professional memberships.
Extras: We understand the importance of connection and support you to care together by offering access to employee network groups focused on First Nations Reconciliation, LGBTIQ+, CALD, Gender, Life stage diversity, and accessibility.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. We strive to have a workforce that reflects the diversity of the community we serve and encourage all suitable applicants to apply for this role.

When you apply, we welcome you to tell us your pronouns and any reasonable adjustments you may need during the interview process.

If you would like to speak to a team member about our commitment to diversity and inclusion, please contact our Inclusion Specialist emma.guest@unitywater.com or Reconciliation Action Plan Advisor rebecca.williams@unitywater.com

About us:

Unitywater operates in one of Australia’s most exceptional environments in terms of natural beauty, geographical and demographic breadth. Proudly providing safe and reliable water to customers in Moreton Bay, Sunshine Coast and Noosa, we are a water utility serving one of the fastest growing regions in the country.

We think a pretty good job starts here.

Additional information:

We are proud to be recognised as an employer of choice for women by WORK180.
We are proud members of Pride in Diversity and Australian Disability Network.
We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

How to apply:

Please apply online following the links, and make sure to upload your cover letter and up-to-date CV.

If you’re successful we will need you to undergo a few checks…. We know they might not be the fun part, but you will need to confirm your right to work in Australia and complete relevant pre-employment checks, including verification of criminal history, drivers licence and driving history, alcohol and other drug screening.

We will be reviewing applications and booking interviews as we receive them.

For further information please contact the Careers team at careers@unitywater.com

Unitywater respectfully acknowledges the Traditional Custodians of the lands and waterways in which we live, work and operate, the Kabi Kabi, Jinibara and Turrbal peoples. We honour their enduring connection to these places and their deep cultural, spiritual and environmental knowledge and stewardship over the waterways that sustain us all. We pay our deepest respects to Elders past and present, who hold the wisdom, traditions and stories of their people.

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More about this job

Responsibilities

Assess customer interactions using established quality assurance frameworks, identify trends and risks, and provide actionable feedback to improve service quality and compliance. Support audits, assurance activities, customer service projects, and continuous improvement in collaboration with customer service teams and other business areas.

Requirements

Candidates should have experience in high-performing customer service environments, skill in applying quality assurance frameworks, and strong analytical, communication, and collaboration abilities. Proficiency in Microsoft Excel and Word is expected; experience with Genesys Cloud is advantageous, along with flexibility, attention to detail, and an interest in ongoing learning and emerging technologies such as AI.

Skills

Quality Assurance
Customer Service
Data Analysis
Continuous Improvement
Quality Assurance Frameworks
Customer Interaction Assessment
Trend Analysis
Risk Identification
Privacy And Legislative Compliance
Audit And Assurance
Constructive Feedback
Written And Verbal Communication
Microsoft Excel
Microsoft Word
Genesys Cloud
Complex Information Analysis

Benefits

Hybrid And Flexible Working
Purchase Annual Leave
Floating Public Holidays
Discounted Private Health Insurance
Salary Packaging
Employee Assistance Program
Retailer Discounts And Benefits
Study Assistance
Learning And Development Program
Professional Memberships
Employee Network Groups

Visa sponsorship

Not detected in the job text

Keywords

Quality Assurance
Customer Service
Customer Experience
Data Analysis
Continuous Improvement
Quality Assurance Frameworks
Customer Interactions
Trend Analysis
Actionable Feedback
Privacy Standards
Legislative Compliance
Audits
Assurance Activities
Risk Reduction
Process Improvement
Microsoft Office
Microsoft Excel
Microsoft Word
Genesys Cloud
Artificial Intelligence
Safety Culture
Utilities
Customer Service Projects

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