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Added 7 mins ago
Software Development Engineer, Amazon Fulfillment Technologies (AFT) - Outbound/Flow, AFT Outbound Execution Teams
Amazon
Toronto, ON
…with latest tools and technologies, and use huge amounts of data to solve real-world problems and make a massive impact? Come and join us in the Outbound group within Amazon Fulfillment…
Added 7 mins ago
P+
Director of Engineering
Pivot + Edge
Ottawa, ON
- Full-time
…awareness tools, decision assist tools, and a resilient voice and data network underneath it all. Those four basic tools: that’s what we do. Worldwide, more than 500 customers in 150…
Added 7 mins ago
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Senior Data Scientist - Fraud Detection
DataVisor
Calgary, AB
- $120,000 to $150,000 CAD / year
- Full-time
Experience with large-scale data tools (Spark, Hadoop, etc.) and cloud platforms (AWS, GCP, Azure)
Added 7 mins ago
BH
Admissions Coordinator
Branksome Hall
Toronto, ON
- $57,569 to $72,017 CAD / year
- Full-time
…You will possess advanced computer skills including Google Cloud Platform and Microsoft Office as well as knowledge of database software and the ability to manage and analyze data.…
Added 7 mins ago
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Lead Middleware Platform Engineer (contract)
Capgemini
Montreal, QC
- Contract
…implementation, automation, and operationalization of a next-generation data and RDF platform for a global financial…
Added 7 mins ago
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Recruiter - Technical and Sales (B2B)
YuJa
Toronto, ON · North York, ON
- $50,000 to $55,000 CAD / year
- Full-time
YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and…
Added 7 mins ago
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Project Manager
Galactic Minds INC
Toronto, ON
- Contract
Minimum 7 years’ experience managing Information Technology projects including Cloud implementations
Added 7 mins ago
SM
RQ11699 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…executive communication, documentation, resource management, and data migration experience. The successful candidate will oversee project planning, budgeting, scheduling, risk management,…
Added 7 mins ago
EC
Network Architect
Experis Canada
Toronto, ON
- $90 to $100 CAD / hour
- Contract
Opportunity to shape province-wide network modernization and cloud connectivity strategies for mission-critical healthcare data and medical imaging.
Added 7 mins ago
GM
Senior Quality Assurance Specialist
Galactic Minds INC
Toronto, ON
- Contract
● Cloud: AWS (S3, Data Pipelines, EC2, EMR, Lambda functions, REST APIs).
Added 7 mins ago
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Director of Engineering
Frequentis
Ottawa, ON
- Full-time
…awareness tools, decision assist tools, and a resilient voice and data network underneath it all. Those four basic tools: that’s what we do. Worldwide, more than 500 customers in 150…
Added 7 mins ago
T
Director Enterprise Applications, Data
TEEMA
Vancouver, BC
- $160,000 to $215,000 CAD / year
- Full-time
Director, Application, Data & Integration | Dynamics 365 · AI-Assisted Engineering (Claude Code) ·
Added 7 mins ago
M
Senior Advisor Analytics
Manpower
Calgary, AB
- Contract
Industry-recognized certifications in cloud analytics or applied analytics are an asset (e.g., Databricks Data Engineer, Microsoft Azure Data Engineer, Certified Analytics Professional).
Added 7 mins ago
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Manager, Finance Data and Systems - Operate
Deloitte
Toronto, ON
- Full-time
We are seeking a Manager, Finance Data and Systems to support the delivery and evolution of enterprise financial reporting, business intelligence, and data solutions. This role will work at…
Added 7 mins ago
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Java Full Stack Senior Developer
BURGEON IT SERVICES
Toronto, ON
- Contract
Added 7 mins ago
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Legal Technologist
Blake, Cassels & Graydon LLP
Toronto, ON
- Full-time
…technical infrastructure that powers modern legal services, develop data pipelines and serve as a technical point of contact for software issues and vendor…
Added 7 mins ago
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Applied AI Engineer
Luxoft
Canada
- Full-time
SQL and cloud warehouse data (Snowflake preferred)
Added 21 mins ago
Senior Manager, Data Science & Service Intelligence
Questrade Financial Group
Toronto, ON
The Sr. Manager, Data Science & Service Intelligence is accountable for rebuilding how Sales & Service leverages data, predictive models, and conversational AI to drive operational…
Added 22 mins ago
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Lead Middleware Platform
Millennium Software and Staffing Inc
Montreal, QC
- Contract
…implementation, automation, and operationalization of a next-generation data and RDF platform for a global financial…
Added 22 mins ago
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Big Data Lead
Tekgence Inc
Toronto, ON
- Full-time
Develop and maintain scalable data pipelines using PySpark and Spark SQL for processing large datasets efficiently. Write clean, reusable, and optimized code in Python for data…
Added 22 mins ago
BI
Senior ETL Developer – Snowflake Calgary, AB, Canada
BURGEON IT SERVICES
Calgary, AB
- Contract
We are looking for a Senior ETL Developer with strong Snowflake expertise to design, develop, and optimize scalable data pipelines and modern data warehouse solutions. The candidate must…
Added 22 mins ago
BI
Senior ETL developer with Snowflake Exp
BURGEON IT SERVICES
Calgary, AB
- Contract
We are looking for a Senior ETL developer with Snowflake experience to serve as a technical leader and trusted advisor for business/stakeholders. This role is not just about building data…
Added 22 mins ago
AI
Full Stack Developer
Alberta iGaming Corporation (AiGC)
AB · Edmonton, AB
- Full-time
AiGC is seeking a Full Stack Developer to support the design, development, implementation, and ongoing evolution of the applications and technology systems that underpin Alberta's regulated…
Added 22 mins ago
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Gestionnaire des opérations | Operations Manager
Bloom | Digital Marketing Agency
Montreal, QC
- Full-time
Added 22 mins ago
TI
Big Data Developer
Tekgence Inc
Mississauga, ON
- Full-time
Develop and maintain scalable data pipelines using PySpark and Spark SQL for processing large datasets efficiently. Write clean, reusable, and optimized code in Python for data…

Unitywater

Quality Assurance Support Officer

Sunshine Coast, BC, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Help drive service quality through data-led insights and QA reviews
Collaborate across teams to support a great customer experience
Play a key role in improving processes and reducing risk

About the role:

This role supports the efficient and effective delivery of customer service by ensuring quality and consistency across all customer interactions. With a strong focus on quality assurance, you will assess customer contacts using established frameworks, identify trends, and provide actionable feedback to help improve service delivery and ensure compliance with privacy and legislative standards.

You’ll work closely with customer service leaders and teams, as well as other business areas, to maintain high service standards and contribute to continuous improvement. The role also supports audits, assurance activities and customer service projects, all while promoting a strong safety culture and modelling Unitywater’s values.

This is a 12 month maximum term contract with potential for extension based at our Maroochydore head office.

About you:

Our One Unitywater behaviours - Create the Future, Care Together, and Own It – define how we work together at Unitywater. To contribute to this, you will demonstrate the following skills and qualities for the role:

Experienced in high-performing customer service environments, with a strong understanding of quality service delivery
Detail-focused with a strong interest in data analysis and continuous improvement
Skilled in applying quality assurance frameworks to assess and enhance customer interactions
Able to work independently while remaining flexible to shifting priorities and business needs
Confident in sharing and receiving constructive feedback to support team growth and service outcomes
Strong written and verbal communication skills, with the ability to build collaborative relationships across teams
Proficient in Microsoft Office, particularly Excel and Word; experience with platforms like Genesys Cloud is advantageous
Capable of interpreting and analysing complex information from multiple systems to identify trends, risks and opportunities
Committed to ongoing learning and professional development, including an interest in exploring emerging technologies, including AI, to complement the capabilities and capacity of the role.

Working at Unitywater:

We recognise that people are the essence of the water sector, and each team member provides the leadership, vision and skills that drives and delivers actions for our customers and communities.

We are committed to fostering a workplace that is diverse and inclusive, where you feel connected, are safe to be yourself and supported to be the best version of yourself.

As a Unitywater team member you will enjoy a range of benefits:

Flexibility: We value flexibility and support work-life balance with hybrid and flexible working, purchase annual leave and access to floating public holidays. Tell us what this looks like for you!
Wellbeing: We offer several initiatives to support your wellbeing, such as: discounted private health insurance, salary packaging, employee assistance program, and access to discounts and benefits from a range of retailers.
Learning and Development: We understand the importance of learning and offer a range of opportunities to feed your curiosity such as: Walk on Country with Traditional Custodians, study assistance, and access to a dedicated learning program and professional memberships.
Extras: We understand the importance of connection and support you to care together by offering access to employee network groups focused on First Nations Reconciliation, LGBTIQ+, CALD, Gender, Life stage diversity, and accessibility.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. We strive to have a workforce that reflects the diversity of the community we serve and encourage all suitable applicants to apply for this role.

When you apply, we welcome you to tell us your pronouns and any reasonable adjustments you may need during the interview process.

If you would like to speak to a team member about our commitment to diversity and inclusion, please contact our Inclusion Specialist emma.guest@unitywater.com or Reconciliation Action Plan Advisor rebecca.williams@unitywater.com

About us:

Unitywater operates in one of Australia’s most exceptional environments in terms of natural beauty, geographical and demographic breadth. Proudly providing safe and reliable water to customers in Moreton Bay, Sunshine Coast and Noosa, we are a water utility serving one of the fastest growing regions in the country.

We think a pretty good job starts here.

Additional information:

We are proud to be recognised as an employer of choice for women by WORK180.
We are proud members of Pride in Diversity and Australian Disability Network.
We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

How to apply:

Please apply online following the links, and make sure to upload your cover letter and up-to-date CV.

If you’re successful we will need you to undergo a few checks…. We know they might not be the fun part, but you will need to confirm your right to work in Australia and complete relevant pre-employment checks, including verification of criminal history, drivers licence and driving history, alcohol and other drug screening.

We will be reviewing applications and booking interviews as we receive them.

For further information please contact the Careers team at careers@unitywater.com

Unitywater respectfully acknowledges the Traditional Custodians of the lands and waterways in which we live, work and operate, the Kabi Kabi, Jinibara and Turrbal peoples. We honour their enduring connection to these places and their deep cultural, spiritual and environmental knowledge and stewardship over the waterways that sustain us all. We pay our deepest respects to Elders past and present, who hold the wisdom, traditions and stories of their people.

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More about this job

Responsibilities

Assess customer interactions using established quality assurance frameworks, identify trends and risks, and provide actionable feedback to improve service quality and compliance. Support audits, assurance activities, customer service projects, and continuous improvement in collaboration with customer service teams and other business areas.

Requirements

Candidates should have experience in high-performing customer service environments, skill in applying quality assurance frameworks, and strong analytical, communication, and collaboration abilities. Proficiency in Microsoft Excel and Word is expected; experience with Genesys Cloud is advantageous, along with flexibility, attention to detail, and an interest in ongoing learning and emerging technologies such as AI.

Skills

Quality Assurance
Customer Service
Data Analysis
Continuous Improvement
Quality Assurance Frameworks
Customer Interaction Assessment
Trend Analysis
Risk Identification
Privacy And Legislative Compliance
Audit And Assurance
Constructive Feedback
Written And Verbal Communication
Microsoft Excel
Microsoft Word
Genesys Cloud
Complex Information Analysis

Benefits

Hybrid And Flexible Working
Purchase Annual Leave
Floating Public Holidays
Discounted Private Health Insurance
Salary Packaging
Employee Assistance Program
Retailer Discounts And Benefits
Study Assistance
Learning And Development Program
Professional Memberships
Employee Network Groups

Visa sponsorship

Not detected in the job text

Keywords

Quality Assurance
Customer Service
Customer Experience
Data Analysis
Continuous Improvement
Quality Assurance Frameworks
Customer Interactions
Trend Analysis
Actionable Feedback
Privacy Standards
Legislative Compliance
Audits
Assurance Activities
Risk Reduction
Process Improvement
Microsoft Office
Microsoft Excel
Microsoft Word
Genesys Cloud
Artificial Intelligence
Safety Culture
Utilities
Customer Service Projects

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