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Added 20 hours ago
SB
Event Sales Specialist
Splitsville Bowl
Calgary, AB
- Part-time
The Event Sales Specialist role at Splitsville is a dynamic role where you will be selling event space, food and beverage, bowling, arcade and amusement packages. The Sales Specialist will…
Added 1 day ago
L
Spécialiste de la communauté (38h/semaine) | Centre Eaton de Montréal
lululemon
Montréal-Ouest, QC
- Full-time
The Community Specialist is responsible for executing the store’s community strategy, which includes engaging with the community through relationship building, events, and other activities…
Added 1 day ago
N
Sales Specialist
NorthsideNissan
AB · Edmonton, AB
- Full-time
…committed to providing a respectful, honest, and supportive experience, ensuring every guest feels confident and informed throughout the vehicle-buying process. Sales professionals focus on…
Added 1 day ago
CS
Ticketing Operations Specialist
Calgary Stampeder Football Club
Calgary, AB
- Full-time
This role supports ticketing operations to deliver an exceptional guest experience. Responsibilities include managing event builds, ticket inventory, payment plans, and renewal programs;…
Added 1 day ago
UL
Specialist, Business Development & Events
Urban Legal Recruitment Inc.
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Our valued client, a highly respected national law firm, is seeking a talented and enthusiastic Specialist, Business Development & Events to join its Calgary office.
Added 1 day ago
D
Junior IT Support Specialist (Part-time)
DEPT®
Toronto, ON
- Part-time
…specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients…
Added 2 days ago
C
Sales Associate
Claire's
Barrie, ON
- $17 USD / hour
- Part-time
…piercing approach that prioritizes safety, sterility, and informed guest education at every stage of the…
Added 2 days ago
CH
Maintenance Technician - The Queen's Cue & Boars Head Pub
Crescent Hotels & Resorts
Stratford, ON
- Full-time
Reporting to the Rooms Division Manager, you will work closely with hotel leadership, external vendors and specialist contractors to ensure the property remains guest-ready, well maintained…
Added 2 days ago
P
M365 Specialist
Prophix
Toronto, ON · Etobicoke, ON
- $80,000 to $113,000 CAD / year
- Full-time
As an M365 Specialist, you are the single owner of Prophix's Microsoft 365 tenant, accountable for its security, compliance, and day-to-day health for employees across North America,…
Added 2 days ago
C
Sales Associate
Claire's
Barrie, ON
- $17 USD / hour
- Part-time
…piercing approach that prioritizes safety, sterility, and informed guest education at every stage of the…
Added 2 days ago
SB
Event Sales Specialist
Splitsville Bowl
AB · Edmonton, AB
- Full-time
The Event Sales Specialist role at Splitsville is a dynamic role where you will be selling event space, food and beverage, bowling, arcade and amusement packages. The Sales Specialist will…
Added 2 days ago
CD
Vice-président(e), Marketing & Billetterie – Spectacles internationaux et Amériques | Vice President Marketing & Ticketing – International & Americas Shows
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
Added 3 days ago
WS
Junior IT Security Specialist (12 month temporary)
Workplace Safety and Insurance Board (WSIB)
London, ON
- Full-time
We’re looking for a Junior Security Specialist to join our Cybersecurity Design and Governance team. This is a broad cybersecurity opportunity for someone early in their career who wants…
Added 3 days ago
L
Community Specialist | Pine Centre Mall
lululemon
Prince George, BC
- Full-time
The Community Specialist is responsible for executing the store’s community strategy, which includes engaging with the community through relationship building, events, and other activities…
Added 3 days ago
SH
Loyalty & Guest Feedback Coordinator
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
Northland Properties is seeking a detail-orientated and tech-savvy Marketing Specialist to join our dynamic Shared Services Marketing team. This unique role supports the overall strategy…
Added 3 days ago
Loyalty & Guest Feedback Coordinator
Northland Properties
Vancouver, BC
Northland Properties is seeking a detail-orientated and tech-savvy Marketing Specialist to join our dynamic Shared Services Marketing team. This unique role supports the overall strategy…
Added 3 days ago
IT Infrastructure Systems Specialist
Human Resources Department - NRT Technology Corp.
Toronto, ON
…revolutionary resort app engagement platform dedicated to unifying guest experiences, offering a seamless experience from booking to checkout through App Builder, with more than 100…
Added 3 days ago
P
M365 Specialist
Prophix
Remote, Canada
- $80,000 to $113,000 CAD / year
- Remote
As an M365 Specialist, you are the single owner of Prophix’s Microsoft 365 tenant, accountable for its security, compliance, and day-to-day health for employees across North America,…
Added 4 days ago
U
Mechanical Fitter - Maroochydore
Unitywater
Sunshine Coast, BC
- Full-time
Experience and knowledge of mechanical maintenance trade activities (water industry experience is an advantage but not essential).
Added 4 days ago
PC
Retail Inventory Specialist
Pursuit Collection
Canmore, AB · CAN - Canmore Office (Operations)
- Full-time
As a Retail Inventory Specialist, you will support Pursuit's retail operations by ensuring inventory is accurately received, tracked, stored, and distributed across the business. Working…
Added 4 days ago
IO
Inspection Specialist
Imperial Oil
Nanticoke, ON
- Full-time
3 or more years of related industrial experience.
Added 5 days ago
Inspection Specialist
ExxonMobil
Nanticoke, ON
3 or more years of related industrial experience.
Added 5 days ago
FJ
IT Specialist
Fairmont Jasper Park Lodge
Jasper, AB
- Full-time
…setting. Team members join an environment focused on exceptional guest service and “The True Rocky Mountain…
Added 5 days ago
U
Quality Assurance Support Officer
Unitywater
Sunshine Coast, BC
- Contract
Collaborate across teams to support a great customer experience
Added 5 days ago
CH
Equipment & Retail Specialist, CMH Revelstoke
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
Work with hospitality professionals that take pride in providing a high-end guest experience.

Unitywater

Quality Assurance Support Officer

Sunshine Coast, BC, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Help drive service quality through data-led insights and QA reviews
Collaborate across teams to support a great customer experience
Play a key role in improving processes and reducing risk

About the role:

This role supports the efficient and effective delivery of customer service by ensuring quality and consistency across all customer interactions. With a strong focus on quality assurance, you will assess customer contacts using established frameworks, identify trends, and provide actionable feedback to help improve service delivery and ensure compliance with privacy and legislative standards.

You’ll work closely with customer service leaders and teams, as well as other business areas, to maintain high service standards and contribute to continuous improvement. The role also supports audits, assurance activities and customer service projects, all while promoting a strong safety culture and modelling Unitywater’s values.

This is a 12 month maximum term contract with potential for extension based at our Maroochydore head office.

About you:

Our One Unitywater behaviours - Create the Future, Care Together, and Own It – define how we work together at Unitywater. To contribute to this, you will demonstrate the following skills and qualities for the role:

Experienced in high-performing customer service environments, with a strong understanding of quality service delivery
Detail-focused with a strong interest in data analysis and continuous improvement
Skilled in applying quality assurance frameworks to assess and enhance customer interactions
Able to work independently while remaining flexible to shifting priorities and business needs
Confident in sharing and receiving constructive feedback to support team growth and service outcomes
Strong written and verbal communication skills, with the ability to build collaborative relationships across teams
Proficient in Microsoft Office, particularly Excel and Word; experience with platforms like Genesys Cloud is advantageous
Capable of interpreting and analysing complex information from multiple systems to identify trends, risks and opportunities
Committed to ongoing learning and professional development, including an interest in exploring emerging technologies, including AI, to complement the capabilities and capacity of the role.

Working at Unitywater:

We recognise that people are the essence of the water sector, and each team member provides the leadership, vision and skills that drives and delivers actions for our customers and communities.

We are committed to fostering a workplace that is diverse and inclusive, where you feel connected, are safe to be yourself and supported to be the best version of yourself.

As a Unitywater team member you will enjoy a range of benefits:

Flexibility: We value flexibility and support work-life balance with hybrid and flexible working, purchase annual leave and access to floating public holidays. Tell us what this looks like for you!
Wellbeing: We offer several initiatives to support your wellbeing, such as: discounted private health insurance, salary packaging, employee assistance program, and access to discounts and benefits from a range of retailers.
Learning and Development: We understand the importance of learning and offer a range of opportunities to feed your curiosity such as: Walk on Country with Traditional Custodians, study assistance, and access to a dedicated learning program and professional memberships.
Extras: We understand the importance of connection and support you to care together by offering access to employee network groups focused on First Nations Reconciliation, LGBTIQ+, CALD, Gender, Life stage diversity, and accessibility.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. We strive to have a workforce that reflects the diversity of the community we serve and encourage all suitable applicants to apply for this role.

When you apply, we welcome you to tell us your pronouns and any reasonable adjustments you may need during the interview process.

If you would like to speak to a team member about our commitment to diversity and inclusion, please contact our Inclusion Specialist emma.guest@unitywater.com or Reconciliation Action Plan Advisor rebecca.williams@unitywater.com

About us:

Unitywater operates in one of Australia’s most exceptional environments in terms of natural beauty, geographical and demographic breadth. Proudly providing safe and reliable water to customers in Moreton Bay, Sunshine Coast and Noosa, we are a water utility serving one of the fastest growing regions in the country.

We think a pretty good job starts here.

Additional information:

We are proud to be recognised as an employer of choice for women by WORK180.
We are proud members of Pride in Diversity and Australian Disability Network.
We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

How to apply:

Please apply online following the links, and make sure to upload your cover letter and up-to-date CV.

If you’re successful we will need you to undergo a few checks…. We know they might not be the fun part, but you will need to confirm your right to work in Australia and complete relevant pre-employment checks, including verification of criminal history, drivers licence and driving history, alcohol and other drug screening.

We will be reviewing applications and booking interviews as we receive them.

For further information please contact the Careers team at careers@unitywater.com

Unitywater respectfully acknowledges the Traditional Custodians of the lands and waterways in which we live, work and operate, the Kabi Kabi, Jinibara and Turrbal peoples. We honour their enduring connection to these places and their deep cultural, spiritual and environmental knowledge and stewardship over the waterways that sustain us all. We pay our deepest respects to Elders past and present, who hold the wisdom, traditions and stories of their people.

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More about this job

Responsibilities

Assess customer interactions using established quality assurance frameworks, identify trends and risks, and provide actionable feedback to improve service quality and compliance. Support audits, assurance activities, customer service projects, and continuous improvement in collaboration with customer service teams and other business areas.

Requirements

Candidates should have experience in high-performing customer service environments, skill in applying quality assurance frameworks, and strong analytical, communication, and collaboration abilities. Proficiency in Microsoft Excel and Word is expected; experience with Genesys Cloud is advantageous, along with flexibility, attention to detail, and an interest in ongoing learning and emerging technologies such as AI.

Skills

Quality Assurance
Customer Service
Data Analysis
Continuous Improvement
Quality Assurance Frameworks
Customer Interaction Assessment
Trend Analysis
Risk Identification
Privacy And Legislative Compliance
Audit And Assurance
Constructive Feedback
Written And Verbal Communication
Microsoft Excel
Microsoft Word
Genesys Cloud
Complex Information Analysis

Benefits

Hybrid And Flexible Working
Purchase Annual Leave
Floating Public Holidays
Discounted Private Health Insurance
Salary Packaging
Employee Assistance Program
Retailer Discounts And Benefits
Study Assistance
Learning And Development Program
Professional Memberships
Employee Network Groups

Visa sponsorship

Not detected in the job text

Keywords

Quality Assurance
Customer Service
Customer Experience
Data Analysis
Continuous Improvement
Quality Assurance Frameworks
Customer Interactions
Trend Analysis
Actionable Feedback
Privacy Standards
Legislative Compliance
Audits
Assurance Activities
Risk Reduction
Process Improvement
Microsoft Office
Microsoft Excel
Microsoft Word
Genesys Cloud
Artificial Intelligence
Safety Culture
Utilities
Customer Service Projects

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