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Added 11 mins ago
PI
Project Technologist
Pinchin in Canada
Mississauga, ON · Oshawa, ON · Toronto, ON
- Full-time
Follow established health, safety, and quality procedures during field and office work
Added 27 mins ago
MD
Senior Manager of Policy and Regulation-State Prog Admin Supv Prin
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by…
Added 27 mins ago
A
Customer Service Representative
Altis
Toronto, ON · North York, ON
- Full-time
We are seeking a dynamic Customer Care Advisor with an active LLQP license in good standing to join our team. In this role, you will establish and nurture meaningful client relationships,…
Added 56 mins ago
W
Vice President Human Resources
Wilson
Toronto, ON · Greater Toronto Area, Canada
- $200,000 to $220,000 CAD / year
- Full-time
…this executive will be the senior people leader and a trusted advisor to the CEO and operating…
Added 56 mins ago
FG
Lead Software Engineer, Full-Stack Applications - AI Fluent
Fitch Group
Toronto, ON
- $180,000 to $220,000 CAD / year
…managers, analysts, and senior stakeholders as a trusted technical advisor, mentor engineers across teams, facilitate technical discussions, and foster a culture of experimentation,…
Added 1 hour ago
OR
Business Analytics Manager
OSL Retail Services Inc
Mississauga, ON
- Other
Establish standards for high-quality analysis and ensure insights clearly articulate the “so what” and recommended actions
Added 1 hour ago
D
Senior Advisor, Operational efficiency
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
As a senior operational efficiency advisor, you help design and improve business processes and operations based on business models and organizational structures to boost operational…
Added 2 hours ago
IF
Senior Process Journey Owner
iA Financial Group
Toronto, ON · Montreal, QC
- Full-time
…business processes to increase efficiency, productivity, and quality across the advisor and client journeys at iA Private…
Added 3 hours ago
U
Quality Assurance Support Officer
Unitywater
Sunshine Coast, BC
- Contract
Help drive service quality through data-led insights and QA reviews
Added 3 hours ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
…values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our…
Added 3 hours ago
NB
Chief Advisor Regulatory Governance
National Bank of Canada
Montreal, QC
- Full-time
A career as a Chief Advisor in the Prudential Standards and Oversight Office at National Bank means playing a central role in strengthening the Bank’s prudential risk governance, regulatory…
Added 4 hours ago
SP
Bilingual Customer Success Manager (French/English)
Salesforce Partner Canada
Montreal, QC
- Full-time
…functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing…
Added 8 hours ago
PC
Senior Human Resources Generalist
Parkinson Canada
Remote, Canada
- $85,000 to $95,000 CAD / year
- Full-time
- Remote
Serves as the first-line advisor to people leaders on performance management, attendance, conduct, accommodation, and workplace conflict, resolving matters independently within policy and…
Added 8 hours ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
…values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our…
Added 8 hours ago
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Associate Insurance Advisor
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- Full-time
The Associate Insurance Advisor II is a key player in the support and development of the agency operation primarily through sales and service. This role utilizes a broad knowledge of The…
Added 9 hours ago
DG
Assistant Service Manager
Dilawri Group of Companies
North Vancouver, BC
- Full-time
Help ensure high-quality service and repairs are delivered to customers
Added 9 hours ago
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Senior Advisor, Strategic Performance
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a Senior Advisor, Strategic Performance on the Strategic Advice, Communication and Performance Team, you help coordinate initiatives involving the first line of defence. You contribute…
Added 10 hours ago
SENIOR FINANCIAL ANALYST ACCOUNTING SERVICES
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ON · Toronto, ON
…City's external audit engagement, serves as a trusted accounting advisor to other City Divisions and Agencies and Corporations, and advances the City's position on climate-related reporting…
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Manager, Product Analytics
Rogers Communications
Toronto, ON
As a trusted advisor to business leaders, the Manager, Product Analytics will lead complex analytical initiatives, establish measurement frameworks, and champion data-driven decision-making…
Added 11 hours ago
Manager, People Relations
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Surrey, BC
…meaningful change. You’ll lead and develop the People Relations Advisor, advise on complex and sensitive workplace issues, and partner with business leaders to find practical solutions to…
Added 11 hours ago
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Sr. Manager, Email and Distributed Marketing
CIBC
Toronto, ON
- Full-time
…strategy and lead the execution, governance, and optimization of advisor and business-driven email communications across both Salesforce Marketing Cloud and traditional email channels,…
Added 11 hours ago
AS
Principal Banking Technology & Solution Architect (Canada only)
Aequilibrium Software Inc.
Remote, Canada
- $80 to $100 CAD / hour
- Contract
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…solution architecture, experience design, software engineering, quality assurance, and AI-enabled…
Added 11 hours ago
LI
Solutions Designer
Lotus IT Solutions
Toronto, ON
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Document test strategies, scenarios, and plans for User Acceptance Testing (UAT); create quality assurance plans and write test cases
Added 12 hours ago
Beauty Advisor - Jo Malone London - Parttime - Metropolis - Burnaby, BC
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The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of…
Added 12 hours ago
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Advisor, Marketing
CAGBC | Canada Green Building Council
Ottawa, ON
- $72,000 to $81,000 CAD / year
- Full-time
Reporting to the Director, Corporate Communications & Marketing, the Advisor, Marketing, leads the translation of organizational growth priorities into integrated marketing campaigns,…

Unitywater

Quality Assurance Support Officer

Sunshine Coast, BC, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Help drive service quality through data-led insights and QA reviews
Collaborate across teams to support a great customer experience
Play a key role in improving processes and reducing risk

About the role:

This role supports the efficient and effective delivery of customer service by ensuring quality and consistency across all customer interactions. With a strong focus on quality assurance, you will assess customer contacts using established frameworks, identify trends, and provide actionable feedback to help improve service delivery and ensure compliance with privacy and legislative standards.

You’ll work closely with customer service leaders and teams, as well as other business areas, to maintain high service standards and contribute to continuous improvement. The role also supports audits, assurance activities and customer service projects, all while promoting a strong safety culture and modelling Unitywater’s values.

This is a 12 month maximum term contract with potential for extension based at our Maroochydore head office.

About you:

Our One Unitywater behaviours - Create the Future, Care Together, and Own It – define how we work together at Unitywater. To contribute to this, you will demonstrate the following skills and qualities for the role:

Experienced in high-performing customer service environments, with a strong understanding of quality service delivery
Detail-focused with a strong interest in data analysis and continuous improvement
Skilled in applying quality assurance frameworks to assess and enhance customer interactions
Able to work independently while remaining flexible to shifting priorities and business needs
Confident in sharing and receiving constructive feedback to support team growth and service outcomes
Strong written and verbal communication skills, with the ability to build collaborative relationships across teams
Proficient in Microsoft Office, particularly Excel and Word; experience with platforms like Genesys Cloud is advantageous
Capable of interpreting and analysing complex information from multiple systems to identify trends, risks and opportunities
Committed to ongoing learning and professional development, including an interest in exploring emerging technologies, including AI, to complement the capabilities and capacity of the role.

Working at Unitywater:

We recognise that people are the essence of the water sector, and each team member provides the leadership, vision and skills that drives and delivers actions for our customers and communities.

We are committed to fostering a workplace that is diverse and inclusive, where you feel connected, are safe to be yourself and supported to be the best version of yourself.

As a Unitywater team member you will enjoy a range of benefits:

Flexibility: We value flexibility and support work-life balance with hybrid and flexible working, purchase annual leave and access to floating public holidays. Tell us what this looks like for you!
Wellbeing: We offer several initiatives to support your wellbeing, such as: discounted private health insurance, salary packaging, employee assistance program, and access to discounts and benefits from a range of retailers.
Learning and Development: We understand the importance of learning and offer a range of opportunities to feed your curiosity such as: Walk on Country with Traditional Custodians, study assistance, and access to a dedicated learning program and professional memberships.
Extras: We understand the importance of connection and support you to care together by offering access to employee network groups focused on First Nations Reconciliation, LGBTIQ+, CALD, Gender, Life stage diversity, and accessibility.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. We strive to have a workforce that reflects the diversity of the community we serve and encourage all suitable applicants to apply for this role.

When you apply, we welcome you to tell us your pronouns and any reasonable adjustments you may need during the interview process.

If you would like to speak to a team member about our commitment to diversity and inclusion, please contact our Inclusion Specialist emma.guest@unitywater.com or Reconciliation Action Plan Advisor rebecca.williams@unitywater.com

About us:

Unitywater operates in one of Australia’s most exceptional environments in terms of natural beauty, geographical and demographic breadth. Proudly providing safe and reliable water to customers in Moreton Bay, Sunshine Coast and Noosa, we are a water utility serving one of the fastest growing regions in the country.

We think a pretty good job starts here.

Additional information:

We are proud to be recognised as an employer of choice for women by WORK180.
We are proud members of Pride in Diversity and Australian Disability Network.
We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

How to apply:

Please apply online following the links, and make sure to upload your cover letter and up-to-date CV.

If you’re successful we will need you to undergo a few checks…. We know they might not be the fun part, but you will need to confirm your right to work in Australia and complete relevant pre-employment checks, including verification of criminal history, drivers licence and driving history, alcohol and other drug screening.

We will be reviewing applications and booking interviews as we receive them.

For further information please contact the Careers team at careers@unitywater.com

Unitywater respectfully acknowledges the Traditional Custodians of the lands and waterways in which we live, work and operate, the Kabi Kabi, Jinibara and Turrbal peoples. We honour their enduring connection to these places and their deep cultural, spiritual and environmental knowledge and stewardship over the waterways that sustain us all. We pay our deepest respects to Elders past and present, who hold the wisdom, traditions and stories of their people.

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More about this job

Responsibilities

Assess customer interactions using established quality assurance frameworks, identify trends and risks, and provide actionable feedback to improve service quality and compliance. Support audits, assurance activities, customer service projects, and continuous improvement in collaboration with customer service teams and other business areas.

Requirements

Candidates should have experience in high-performing customer service environments, skill in applying quality assurance frameworks, and strong analytical, communication, and collaboration abilities. Proficiency in Microsoft Excel and Word is expected; experience with Genesys Cloud is advantageous, along with flexibility, attention to detail, and an interest in ongoing learning and emerging technologies such as AI.

Skills

Quality Assurance
Customer Service
Data Analysis
Continuous Improvement
Quality Assurance Frameworks
Customer Interaction Assessment
Trend Analysis
Risk Identification
Privacy And Legislative Compliance
Audit And Assurance
Constructive Feedback
Written And Verbal Communication
Microsoft Excel
Microsoft Word
Genesys Cloud
Complex Information Analysis

Benefits

Hybrid And Flexible Working
Purchase Annual Leave
Floating Public Holidays
Discounted Private Health Insurance
Salary Packaging
Employee Assistance Program
Retailer Discounts And Benefits
Study Assistance
Learning And Development Program
Professional Memberships
Employee Network Groups

Visa sponsorship

Not detected in the job text

Keywords

Quality Assurance
Customer Service
Customer Experience
Data Analysis
Continuous Improvement
Quality Assurance Frameworks
Customer Interactions
Trend Analysis
Actionable Feedback
Privacy Standards
Legislative Compliance
Audits
Assurance Activities
Risk Reduction
Process Improvement
Microsoft Office
Microsoft Excel
Microsoft Word
Genesys Cloud
Artificial Intelligence
Safety Culture
Utilities
Customer Service Projects

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