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Added 11 mins ago
PI
Pricing Support Specialist
Pearl Integrated Logistics
Cochin, SK
- Full-time
Role Description The Pricing Support Specialist is a full-time, on-site role based in Cochin, SK. This role is responsible for supporting the pricing function by preparing and updating…
Added 56 mins ago
U
Quality Assurance Support Officer
Unitywater
Sunshine Coast, BC
- Contract
Help drive service quality through data-led insights and QA reviews
Added 56 mins ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 56 mins ago
AC
Regulatory Reporting Analyst
Aston Carter
Montreal, QC
- $30 to $33 CAD / hour
- Contract
We are seeking a Regulatory Reporting Specialist responsible for preparing and filing various regulatory reports to multiple government agencies. This position offers an excellent…
Added 1 hour ago
BT
IT & Innovation Consultant, SR&ED
Baker Tilly Canada
Windsor, ON
- Full-time
…development, systems analysis, quality assurance, technical support, business systems, data, or automation. Strong new graduates with relevant co-op or project experience may also be…
Added 1 hour ago
NB
Manager, Supply Chain Finance - Portfolio Management
National Bank of Canada
Montreal, QC
- Full-time
as a specialist in portfolio management, credit underwriting and receivables
Added 2 hours ago
SP
Bilingual Customer Success Manager (French/English)
Salesforce Partner Canada
Montreal, QC
- Full-time
Share best practices for sales and service process optimization, data quality, and customer experience
Added 3 hours ago
B
Tech Lead - Application Development N 4C
BrightClaim
Montreal, QC
- Full-time
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner…
Added 6 hours ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
…maintenance of the City’s website, web-based applications, software, data (including databases and interfaces), enterprise system and other…
Added 6 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 6 hours ago
Collection Specialist
Dentons
Toronto, ON
We have an immediate opening for a Collection Specialist for a permanent role. This position reports to the Manager, Collections located in Toronto and will be responsible for collections…
Added 7 hours ago
Network Designer
Rogers Communications
Brampton, ON · Toronto, ON
We are looking for Network Designer who will be reporting to the Manager, Engineering – Wireless Data Core, the Data Networks specialist will be the technical Subject Matter Expert (SME) to…
Added 9 hours ago
SM
RQ11302 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Knowledge of and ability to create and understand data flow diagrams and business process diagrams.
Added 9 hours ago
SM
RQ11302 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Knowledge of and ability to create and understand data flow diagrams and business process diagrams.
Added 9 hours ago
SM
RQ11302 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Knowledge of and ability to create and understand data flow diagrams and business process diagrams.
Added 10 hours ago
CI
Analyste en dynamique de vol/Flight Dynamics Analyst
Calian in Space & Technology
Longueuil, QC · St-Hubert, QC
- Full-time
…station antenna pointing, satellite operations planning, science data planning and processing, and as required orbit control…
Added 10 hours ago
A
Business Analytics Specialist, Temporary
Aviso
Vancouver, BC
- Temporary
We're looking to fill an opening for a Business Analytics Specialist to join our Data Science and AI Enablement team for 12 months.
Added 11 hours ago
OH
Specialist, Performance Accountability & Funding Allocation
Ontario Health | Santé Ontario
Sudbury, ON · Greater Sudbury, ON
- Full-time
Ontario Health is seeking a Specialist, Performance, Accountability and Funding Allocation to advance strategic and operational priorities through regional health system planning,…
Added 11 hours ago
OH
Specialist, Performance, Accountability & Funding Allocation
Ontario Health | Santé Ontario
Sudbury, ON · Greater Sudbury, ON
- Full-time
Ontario Health is seeking a Specialist, Performance, Accountability and Funding Allocation to advance strategic and operational priorities through regional health system planning,…
Added 11 hours ago
GB
Senior IT Specialist
Gauthier Business Technologies
North Vancouver, BC
- $80,000 to $95,000 CAD / year
- Full-time
We don’t just fix issues - we build systems that prevent them. Gauthier Business Technologies is a process-driven, modern MSP delivering fast, reliable, business-focused IT support built on…
Added 11 hours ago
TC
IT Service Desk Analyst
The Citco Group Limited
Toronto, ON
- Full-time
Business Systems Support (BSS) - Provides application-specific support and request fulfilment for internal users and external clients, including approved application provisioning, user or…
Added 12 hours ago
WC
Program Specialist, PVF (Burlington)
Wolseley Canada Inc.
Burlington, ON
- Full-time
The Program Specialist understands external market conditions relevant commodities as well as internal business conditions and requirements.
Added 12 hours ago
PT
System Designer - AV
Paladin Technologies
Vancouver, BC
- Full-time
Conducts surveys to gather field data; prepares drawings, layouts, and other visual aids; prepares technical construction drawings. Reviews the development of designs for compliance with…
Added 12 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 12 hours ago
Senior Manager - Capital Markets
EY
Toronto, ON
…the vision for the future of Capital Markets, spearheading business development initiatives such as thought leadership creation, high-impact client proposals, and strategic go-to-market…

Unitywater

Quality Assurance Support Officer

Sunshine Coast, BC, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Help drive service quality through data-led insights and QA reviews
Collaborate across teams to support a great customer experience
Play a key role in improving processes and reducing risk

About the role:

This role supports the efficient and effective delivery of customer service by ensuring quality and consistency across all customer interactions. With a strong focus on quality assurance, you will assess customer contacts using established frameworks, identify trends, and provide actionable feedback to help improve service delivery and ensure compliance with privacy and legislative standards.

You’ll work closely with customer service leaders and teams, as well as other business areas, to maintain high service standards and contribute to continuous improvement. The role also supports audits, assurance activities and customer service projects, all while promoting a strong safety culture and modelling Unitywater’s values.

This is a 12 month maximum term contract with potential for extension based at our Maroochydore head office.

About you:

Our One Unitywater behaviours - Create the Future, Care Together, and Own It – define how we work together at Unitywater. To contribute to this, you will demonstrate the following skills and qualities for the role:

Experienced in high-performing customer service environments, with a strong understanding of quality service delivery
Detail-focused with a strong interest in data analysis and continuous improvement
Skilled in applying quality assurance frameworks to assess and enhance customer interactions
Able to work independently while remaining flexible to shifting priorities and business needs
Confident in sharing and receiving constructive feedback to support team growth and service outcomes
Strong written and verbal communication skills, with the ability to build collaborative relationships across teams
Proficient in Microsoft Office, particularly Excel and Word; experience with platforms like Genesys Cloud is advantageous
Capable of interpreting and analysing complex information from multiple systems to identify trends, risks and opportunities
Committed to ongoing learning and professional development, including an interest in exploring emerging technologies, including AI, to complement the capabilities and capacity of the role.

Working at Unitywater:

We recognise that people are the essence of the water sector, and each team member provides the leadership, vision and skills that drives and delivers actions for our customers and communities.

We are committed to fostering a workplace that is diverse and inclusive, where you feel connected, are safe to be yourself and supported to be the best version of yourself.

As a Unitywater team member you will enjoy a range of benefits:

Flexibility: We value flexibility and support work-life balance with hybrid and flexible working, purchase annual leave and access to floating public holidays. Tell us what this looks like for you!
Wellbeing: We offer several initiatives to support your wellbeing, such as: discounted private health insurance, salary packaging, employee assistance program, and access to discounts and benefits from a range of retailers.
Learning and Development: We understand the importance of learning and offer a range of opportunities to feed your curiosity such as: Walk on Country with Traditional Custodians, study assistance, and access to a dedicated learning program and professional memberships.
Extras: We understand the importance of connection and support you to care together by offering access to employee network groups focused on First Nations Reconciliation, LGBTIQ+, CALD, Gender, Life stage diversity, and accessibility.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. We strive to have a workforce that reflects the diversity of the community we serve and encourage all suitable applicants to apply for this role.

When you apply, we welcome you to tell us your pronouns and any reasonable adjustments you may need during the interview process.

If you would like to speak to a team member about our commitment to diversity and inclusion, please contact our Inclusion Specialist emma.guest@unitywater.com or Reconciliation Action Plan Advisor rebecca.williams@unitywater.com

About us:

Unitywater operates in one of Australia’s most exceptional environments in terms of natural beauty, geographical and demographic breadth. Proudly providing safe and reliable water to customers in Moreton Bay, Sunshine Coast and Noosa, we are a water utility serving one of the fastest growing regions in the country.

We think a pretty good job starts here.

Additional information:

We are proud to be recognised as an employer of choice for women by WORK180.
We are proud members of Pride in Diversity and Australian Disability Network.
We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

How to apply:

Please apply online following the links, and make sure to upload your cover letter and up-to-date CV.

If you’re successful we will need you to undergo a few checks…. We know they might not be the fun part, but you will need to confirm your right to work in Australia and complete relevant pre-employment checks, including verification of criminal history, drivers licence and driving history, alcohol and other drug screening.

We will be reviewing applications and booking interviews as we receive them.

For further information please contact the Careers team at careers@unitywater.com

Unitywater respectfully acknowledges the Traditional Custodians of the lands and waterways in which we live, work and operate, the Kabi Kabi, Jinibara and Turrbal peoples. We honour their enduring connection to these places and their deep cultural, spiritual and environmental knowledge and stewardship over the waterways that sustain us all. We pay our deepest respects to Elders past and present, who hold the wisdom, traditions and stories of their people.

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More about this job

Responsibilities

Assess customer interactions using established quality assurance frameworks, identify trends and risks, and provide actionable feedback to improve service quality and compliance. Support audits, assurance activities, customer service projects, and continuous improvement in collaboration with customer service teams and other business areas.

Requirements

Candidates should have experience in high-performing customer service environments, skill in applying quality assurance frameworks, and strong analytical, communication, and collaboration abilities. Proficiency in Microsoft Excel and Word is expected; experience with Genesys Cloud is advantageous, along with flexibility, attention to detail, and an interest in ongoing learning and emerging technologies such as AI.

Skills

Quality Assurance
Customer Service
Data Analysis
Continuous Improvement
Quality Assurance Frameworks
Customer Interaction Assessment
Trend Analysis
Risk Identification
Privacy And Legislative Compliance
Audit And Assurance
Constructive Feedback
Written And Verbal Communication
Microsoft Excel
Microsoft Word
Genesys Cloud
Complex Information Analysis

Benefits

Hybrid And Flexible Working
Purchase Annual Leave
Floating Public Holidays
Discounted Private Health Insurance
Salary Packaging
Employee Assistance Program
Retailer Discounts And Benefits
Study Assistance
Learning And Development Program
Professional Memberships
Employee Network Groups

Visa sponsorship

Not detected in the job text

Keywords

Quality Assurance
Customer Service
Customer Experience
Data Analysis
Continuous Improvement
Quality Assurance Frameworks
Customer Interactions
Trend Analysis
Actionable Feedback
Privacy Standards
Legislative Compliance
Audits
Assurance Activities
Risk Reduction
Process Improvement
Microsoft Office
Microsoft Excel
Microsoft Word
Genesys Cloud
Artificial Intelligence
Safety Culture
Utilities
Customer Service Projects

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