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Added 5 mins ago
B
Senior Analyst, Data Analytics & Automation Solutions
BMO
Toronto, ON · FCP
- Full-time
…impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth…
Added 5 mins ago
IF
Analyste en intelligence d'affaires - Expérience client et conseiller
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
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Added 5 mins ago
QP
Operations Coordinator
QuadReal Property Group
AB · Edmonton
- Full-time
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Added 5 mins ago
Class 5 Truck Driver
Diabetes Canada / National Diabetes Trust
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The National Diabetes Trust is Canada’s largest charitable clothing and small household good collection service. With more than 5,000 donations bins and an active home pick-up service in…
Added 5 mins ago
DB
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David's Bridal
Mississauga, ON
- Part-time
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SHIFT LEADER - ORFUS OUTLET
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Toronto, ON
…places to shop again and again for our great staff and helpful customer service. We are proud of, and invest in, our great people. Join our team, explore, and discover all the great stuff…
Added 5 mins ago
PF
District Manager
Planet Fitness
Calgary, AB
- Full-time
…Provinces. We are seeking candidates for the role of District Manager. This individual will serve as the leader responsible for driving district sales and profit plans to budget through…
Added 5 mins ago
MH
Guest Services Associate
MasterBUILT Hotels Ltd.
Kitimat, BC
- Full-time
1-2 years of experience in a customer service-oriented role
Added 5 mins ago
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Regional Operations Manager - GTA
Foodtastic
ON · Missisauga, Ontario
- Full-time
Regional Operations Manager - Summary of the Role
Added 5 mins ago
TF
Regional Sales Manager – Eastern Canada
Trevor Frances Recruitment
Remote, Canada
- Full-time
- Remote
Technical Support: Provide solution-oriented technical sales support, product training, and customer guidance.
Added 5 mins ago
S
Workshop Manager - Service Operations
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- Full-time
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Added 5 mins ago
FG
Laline - Seasonal Sales Associate (Seasonal Beauty Advisor) - Scarborough Town Centre
Fox Group Canada Inc.
Toronto, ON · Scarborough, Ontario
- Part-time
…and most exciting times of the year. Reporting to the Store Manager, you will deliver exceptional customer service, share product knowledge, support sales goals, and help create a welcoming…
Added 5 mins ago
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Third Key Holder Visual
Ardene
Corner Brook, NL
- Part-time
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Added 8 mins ago
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- Full-time
…practical experience across brand marketing and retail sales support, with exposure to corporate…
Added 20 mins ago
RS
Customs - Customer Service Associate
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- Full-time
The Customer Service Associate II is responsible for planning and scheduling driver routes as well as providing customer service support to drivers and client representatives. This…
Added 20 mins ago
R
Investment Funds Advisor Assistant
RBC
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- Full-time
In your key role as Administrative Support, you will also create estate packages, compile manager review schedules and book appointments, and assist with mail outs as required
Added 20 mins ago
GD
GARAGE - Store Manager - Grandview Corners
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- Full-time
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Added 20 mins ago
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Senior Software Development Engineer, Customer Success Engineering
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- Full-time
The Customer Success Technologies Engineering team is dedicated to providing a seamless support experience for Remitly customers worldwide. We empower our global operations teams to ensure…
Added 20 mins ago
R
Nike - Seasonal Athlete (Seasonal Sales Associate) - Rideau
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Ottawa, ON
- Part-time
Able to work effectively with others in a team-oriented environment and provide excellent customer service.
Added 20 mins ago
M
Loss Prevention Manager
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- Full-time
Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
Added 20 mins ago
CE
Front of House Manager - National 10th
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- Full-time
A manager contributes to all front of house operations and is responsible for several functions including but not limited to scheduling, inventory control, coordination of sales, guest…
Added 20 mins ago
T
Project Manager
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Ottawa, ON
- Full-time
Thales has a vacancy for a Project Manager (PM) who will be responsible for the delivery of the assigned project, its business rhythm and all associated governance aspects in order to…

Universal Realty Group

Information Technology Manager

Halifax, NS, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Universal Realty Group, based in Halifax, Nova Scotia, is a leading property management company committed to Building Excellence. With a diverse portfolio that includes over 2,300 rental apartments, more than 1.5 million square feet of commercial space, and the landmark Lord Nelson Hotel & Suites, we create communities that are vibrant, welcoming, and thoughtfully branded.

We’re seeking an experienced IT Manager who thrives in a fast-paced environment and is excited to contribute to a growing organization. This position is responsible for providing operational leadership, strategic direction, and ongoing development of the Information Technology department. The IT Manager will lead, coordinate, and delegate responsibilities across the IT team to ensure the successful planning, implementation, and delivery of technology initiatives that support the organization’s digital transformation. This role also oversees the timely and effective delivery of IT services and end-user support, ensuring technology solutions are reliable, efficient, cost-effective, and aligned with the organization’s operational needs and business objectives.

The ideal candidate has extensive knowledge of network maintenance, experience as a manager, and advanced industry knowledge to keep us on the cutting edge. The IT manager will have an immediate impact on the day-to-day efficiency of our operations and a long-term impact on our overall growth.

At Universal Realty Group, we offer a workplace culture built on teamwork, open communication, and career development. With several new residential and mixed-use development projects underway, this is a great opportunity to grow with an organization that values creativity, initiative, and long-term impact.

WE OFFER

Dental care
Vision care
Extended health care
Paid time off
Wellness program
On-site parking
Employee events
And more!

KEY RESPONSIBILITIES

Takes responsibility for any IT issues or problems and ensures they are dealt with appropriately and in a timely manner.
Documentation and continuous improvement of department policies and procedures. Ensure all processes are maintained, reviewed, and updated on a regular basis.
Demonstrates accountability for the progress of work in-scope for the team and its alignment to department strategy.
Develop and manage all departmental Service Level Agreements and ensure that obligations are being met.
Monitor all queues (email/ phone/request tracking) to ensure the timely processing of requests.
Ensure all open requests are monitored and being followed up on a regular basis, documenting any updates in the work-log of the requests; this includes management of suppliers who are required to deliver against obligations and end-user expectations.
Address and resolve all escalations and customer service complaints involving the department.
IT asset lifecycle management and inventory optimization
Provides quality service and takes ownership in resolving incidents/service request; tracking end-user systems resulting in a timely and efficient resolution to incidents/service request evidenced by meeting organization’s clients’ needs, meeting or exceeding Service Level Agreements and accurate data for asset management.
Assist with project-related work as required.
Supports a wide range of IT services including but not limited to: PC, MAC, mobile devices, VPN, Video Conference, software, infrastructure and hardware management, basic network support and connectivity services, cloud and hosting services, cybersecurity and risk management, data backup and disaster recovery.
Lead the IT business continuity plan and documentation.
Ensure the Network Infrastructure Security is in accordance with industry standards.
Lead the implementation of the company IT strategy projects and plans that include Security Operation Center (SOC), Simple Network Management Protocol (SNMP)Monitoring, Security awareness training and phishing simulation training programs, Identity and Access Management (IAM) improvements, including privileged access controls

QUALIFICATIONS

Bachelor’s degree in computer science or computer engineering, business computing or a related field, or equivalent combination of education, certification, and experience.
Experience with Information Technology Infrastructure Library (“ITIL”) v3 would be preferred (ITIL practitioner certification).
Minimum of 5 years of experience working in a Customer Service Role and Service Desk Tier II or IT Security capacity and minimum of 5 years’ experience in a supervisory/management role.
Experience in a related role requiring, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows and/or Mac desktop operating systems and software.
Have baseline knowledge of Active Directory as used for authentication.
High degree or familiarity with some or all of the following technologies: Windows 7/8, OSX, iOS, Microsoft Office, Internet Browsers, Local Account Management, Installs and removals, Registry, Command line, Service management systems, System Management Tools, VPN
High degree or familiarity with some or all of the following hardware: Desktop / Laptop, iPad, iPhone, Android Phones, Printers, Video Conferencing equipment, Cisco IP phones
Knowledge of wide area networks, TCP/IP and Windows.
Exposure to IT ticketing systems
Exposure to Business Objects or an equivalent report generation system for query purposes.

Universal Realty Group recognizes our employees as essential to our success and value diverse skills. From frontline staff to management, we offer excellent opportunities for career growth, as well as employer-provided medical benefits and other incentives. We are looking for new talent to join our dynamic team that is setting the standard of excellence in the property management field.

Apply About employer

More about this job

Responsibilities

Lead the IT department, oversee service delivery and end-user support, manage service-level agreements and escalations, and maintain IT policies, processes, and assets. Direct technology initiatives and security improvements, support infrastructure and business continuity, and ensure IT services align with organizational needs and strategy.

Requirements

Requires a bachelor's degree in computer science, computer engineering, business computing, or a related field, or an equivalent combination of education, certification, and experience; ITIL v3 practitioner certification is preferred. Candidates need at least five years in customer service and Tier II service desk or IT security work, plus at least five years in a supervisory or management role, along with experience supporting operating systems, networks, hardware, and IT service tools.

Skills

IT Operations Management
IT Strategy
Team Leadership
Service Desk Management
ITIL
Incident and Request Management
IT Asset Management
Network Infrastructure
Cybersecurity
Business Continuity Planning
Disaster Recovery
Active Directory
Windows and macOS Support
VPN Support
Customer Service

Benefits

Dental Care
Vision Care
Extended Health Care
Paid Time Off
Wellness Program
On-Site Parking
Employee Events

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Tier II Support
Windows
macOS
iOS
Microsoft Office
Active Directory
VPN
TCP/IP
Wide Area Networks
Network Infrastructure
Cybersecurity
Security Operations Center (SOC)
Identity and Access Management (IAM)
Privileged Access Controls
Phishing Simulation
Security Awareness Training
IT Ticketing Systems
Service Level Agreements
IT Asset Lifecycle Management
Business Continuity
Disaster Recovery
Video Conferencing
Cisco IP Phones
Business Objects
IT Service Management
Cloud and Hosting Services
Network Security

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