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Added 5 mins ago
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Senior Analyst, Data Analytics & Automation Solutions
BMO
Toronto, ON · FCP
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 5 mins ago
IF
Analyste en intelligence d'affaires - Expérience client et conseiller
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…segmentation et l’analyse des parcours. La connaissance de Google Tag Manager constitue un…
Added 5 mins ago
QP
Operations Coordinator
QuadReal Property Group
AB · Edmonton
- Full-time
…COI/WCB etc.) Track renewal dates and report to appropriate manager 6 months prior to contracts…
Added 5 mins ago
Demand Planner
Andrew Peller Limited
Oakville, ON
Under the supervision of the National Demand Planning Manager, the Demand Planner will be responsible for providing and maintaining a valid five-year trade channel forecast using historical…
Added 5 mins ago
DB
Part Time Bridal Sales
David's Bridal
Mississauga, ON
- Part-time
…presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and…
Added 5 mins ago
Manager - Engineering, NGL
Wolf Midstream
Calgary, AB
The Calgary based Manager, Engineering (NGL) is the senior engineering leader accountable for the quality, consistency, and practical application of Engineering across Wolf NGL’s Assets.…
Added 5 mins ago
Manager, Marketing (Donuts)
Give and Go Prepared Foods
Toronto, ON
Added 5 mins ago
SHIFT LEADER - ORFUS OUTLET
Kitchen Stuff Plus
Toronto, ON
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Executive Director
HealthCareersInSask.ca
Cupar, SK
- Full-time
Added 5 mins ago
Finance Strategic Business Advisor
University of Saskatchewan
Saskatoon, SK
…implement broader Administration initiatives. Reporting to the Manager, Finance Advisory Services, the SBA is a strategic finance partner, providing support to leadership in colleges or…
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MH
Guest Services Associate
MasterBUILT Hotels Ltd.
Kitimat, BC
- Full-time
We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls please.
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Workshop Manager - Service Operations
Sandvik
Saskatoon, SK
- Full-time
Workshop Operations Manager - Mechanical Cutting
Added 5 mins ago
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Laline - Seasonal Sales Associate (Seasonal Beauty Advisor) - Scarborough Town Centre
Fox Group Canada Inc.
Toronto, ON · Scarborough, Ontario
- Part-time
…and most exciting times of the year. Reporting to the Store Manager, you will deliver exceptional customer service, share product knowledge, support sales goals, and help create a welcoming…
Added 5 mins ago
TT
GTM (Go-To-Market) Partner
Tundra Technical Solutions
Toronto, ON
- $50,000 to $65,000 CAD / year
- Full-time
As a GTM Manager, you will drive new business growth by building strong client relationships, identifying market opportunities, and executing strategic go-to-market plans. This role is…
Added 5 mins ago
AE
Pattern Making Lead
Arc'teryx Equipment
North Vancouver, BC
- Full-time
Supporting the Manager, Pattern Making and Director, Product Development in building, coaching, and guiding a high performing team of technical Pattern Makers, and owning the day-to-day…
Added 5 mins ago
ST
Demand Generation Manager
Savvy Talent
Vancouver, BC
- Full-time
As the Demand Generation Manager, you will be the owner of top-of-funnel growth. You will run and scale paid acquisition across Meta, Google, LinkedIn and new channels, and you will be…
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A
Third Key Holder Visual
Ardene
Corner Brook, NL
- Part-time
Supporting the Store Manager in ensuring company standards are followed in accordance with the employee manual.
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GUCCI Manager of Client Engagement, Canada
Gucci
Toronto, ON
- Full-time
The Manager of Client Engagement, Canada, will lead planning and implementation of retail client development strategies across directly operated stores (DOS) and outlet locations that drive…
Added 8 mins ago
A(
Marketing & Retail Sales Coordinator
ADL (Amalgamated Dairies Limited)
Charlottetown, PE
- Full-time
Reporting to the Marketing & Promotions Manager, the Marketing & Retail Sales Coordinator supports the execution of marketing campaigns, promotions, in-store initiatives, and related…
Added 20 mins ago
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Investment Funds Advisor Assistant
RBC
Vancouver, BC
- Full-time
Involved in asset mix analysis, and rebalancing the portfolio ( with Manager’s approval ) where required
Added 20 mins ago
GD
GARAGE - Store Manager - Grandview Corners
Groupe Dynamite, Inc Garage
Surrey, BC
- Full-time
Reporting to the District Manager, your main focus as Store Manager is to promote a positive shopping experience and build loyal customer relationships. You produce outstanding business…
Added 20 mins ago
GS
Business Development Manager – RMC Solutions
Giatec Scientific Inc.
Ottawa, ON
- Full-time
You like getting to know people. You’d rather sit in a concrete plant office with a QC manager or talk with a concrete producer at a trade show booth, than send 200 templated emails. When…
Added 20 mins ago
CS
Part-Time Cook (7 AM to 2 PM)
Cogir Senior Living
Orleans, ON · Belcourt Retirement Residence
- Part-time
Reporting to the Culinary Manager, the Cook is responsible for preparation and delivery of all foods for residents, guests and employees.
Added 20 mins ago
LS
MARINE DIVISION MANAGER
Landmark Solutions
Salmon Arm, BC
- Full-time
Landmark Solutions Ltd. (Landmark) is growing and we’re seeking an experienced Marine Division Manager to lead our Marine Division and manage the delivery of marine and waterfront projects.…
Added 20 mins ago
LS
CIVIL CONSTRUCTION PROJECT MANAGER
Landmark Solutions
Salmon Arm, BC
- Full-time
Landmark Solutions Ltd. (Landmark) is growing, and we’re looking for a Civil Construction Project Manager to help build what comes next. Join a team that values practical expertise, fresh…

Universal Realty Group

Information Technology Manager

Halifax, NS, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Universal Realty Group, based in Halifax, Nova Scotia, is a leading property management company committed to Building Excellence. With a diverse portfolio that includes over 2,300 rental apartments, more than 1.5 million square feet of commercial space, and the landmark Lord Nelson Hotel & Suites, we create communities that are vibrant, welcoming, and thoughtfully branded.

We’re seeking an experienced IT Manager who thrives in a fast-paced environment and is excited to contribute to a growing organization. This position is responsible for providing operational leadership, strategic direction, and ongoing development of the Information Technology department. The IT Manager will lead, coordinate, and delegate responsibilities across the IT team to ensure the successful planning, implementation, and delivery of technology initiatives that support the organization’s digital transformation. This role also oversees the timely and effective delivery of IT services and end-user support, ensuring technology solutions are reliable, efficient, cost-effective, and aligned with the organization’s operational needs and business objectives.

The ideal candidate has extensive knowledge of network maintenance, experience as a manager, and advanced industry knowledge to keep us on the cutting edge. The IT manager will have an immediate impact on the day-to-day efficiency of our operations and a long-term impact on our overall growth.

At Universal Realty Group, we offer a workplace culture built on teamwork, open communication, and career development. With several new residential and mixed-use development projects underway, this is a great opportunity to grow with an organization that values creativity, initiative, and long-term impact.

WE OFFER

Dental care
Vision care
Extended health care
Paid time off
Wellness program
On-site parking
Employee events
And more!

KEY RESPONSIBILITIES

Takes responsibility for any IT issues or problems and ensures they are dealt with appropriately and in a timely manner.
Documentation and continuous improvement of department policies and procedures. Ensure all processes are maintained, reviewed, and updated on a regular basis.
Demonstrates accountability for the progress of work in-scope for the team and its alignment to department strategy.
Develop and manage all departmental Service Level Agreements and ensure that obligations are being met.
Monitor all queues (email/ phone/request tracking) to ensure the timely processing of requests.
Ensure all open requests are monitored and being followed up on a regular basis, documenting any updates in the work-log of the requests; this includes management of suppliers who are required to deliver against obligations and end-user expectations.
Address and resolve all escalations and customer service complaints involving the department.
IT asset lifecycle management and inventory optimization
Provides quality service and takes ownership in resolving incidents/service request; tracking end-user systems resulting in a timely and efficient resolution to incidents/service request evidenced by meeting organization’s clients’ needs, meeting or exceeding Service Level Agreements and accurate data for asset management.
Assist with project-related work as required.
Supports a wide range of IT services including but not limited to: PC, MAC, mobile devices, VPN, Video Conference, software, infrastructure and hardware management, basic network support and connectivity services, cloud and hosting services, cybersecurity and risk management, data backup and disaster recovery.
Lead the IT business continuity plan and documentation.
Ensure the Network Infrastructure Security is in accordance with industry standards.
Lead the implementation of the company IT strategy projects and plans that include Security Operation Center (SOC), Simple Network Management Protocol (SNMP)Monitoring, Security awareness training and phishing simulation training programs, Identity and Access Management (IAM) improvements, including privileged access controls

QUALIFICATIONS

Bachelor’s degree in computer science or computer engineering, business computing or a related field, or equivalent combination of education, certification, and experience.
Experience with Information Technology Infrastructure Library (“ITIL”) v3 would be preferred (ITIL practitioner certification).
Minimum of 5 years of experience working in a Customer Service Role and Service Desk Tier II or IT Security capacity and minimum of 5 years’ experience in a supervisory/management role.
Experience in a related role requiring, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows and/or Mac desktop operating systems and software.
Have baseline knowledge of Active Directory as used for authentication.
High degree or familiarity with some or all of the following technologies: Windows 7/8, OSX, iOS, Microsoft Office, Internet Browsers, Local Account Management, Installs and removals, Registry, Command line, Service management systems, System Management Tools, VPN
High degree or familiarity with some or all of the following hardware: Desktop / Laptop, iPad, iPhone, Android Phones, Printers, Video Conferencing equipment, Cisco IP phones
Knowledge of wide area networks, TCP/IP and Windows.
Exposure to IT ticketing systems
Exposure to Business Objects or an equivalent report generation system for query purposes.

Universal Realty Group recognizes our employees as essential to our success and value diverse skills. From frontline staff to management, we offer excellent opportunities for career growth, as well as employer-provided medical benefits and other incentives. We are looking for new talent to join our dynamic team that is setting the standard of excellence in the property management field.

Apply About employer

More about this job

Responsibilities

Lead the IT department, oversee service delivery and end-user support, manage service-level agreements and escalations, and maintain IT policies, processes, and assets. Direct technology initiatives and security improvements, support infrastructure and business continuity, and ensure IT services align with organizational needs and strategy.

Requirements

Requires a bachelor's degree in computer science, computer engineering, business computing, or a related field, or an equivalent combination of education, certification, and experience; ITIL v3 practitioner certification is preferred. Candidates need at least five years in customer service and Tier II service desk or IT security work, plus at least five years in a supervisory or management role, along with experience supporting operating systems, networks, hardware, and IT service tools.

Skills

IT Operations Management
IT Strategy
Team Leadership
Service Desk Management
ITIL
Incident and Request Management
IT Asset Management
Network Infrastructure
Cybersecurity
Business Continuity Planning
Disaster Recovery
Active Directory
Windows and macOS Support
VPN Support
Customer Service

Benefits

Dental Care
Vision Care
Extended Health Care
Paid Time Off
Wellness Program
On-Site Parking
Employee Events

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Tier II Support
Windows
macOS
iOS
Microsoft Office
Active Directory
VPN
TCP/IP
Wide Area Networks
Network Infrastructure
Cybersecurity
Security Operations Center (SOC)
Identity and Access Management (IAM)
Privileged Access Controls
Phishing Simulation
Security Awareness Training
IT Ticketing Systems
Service Level Agreements
IT Asset Lifecycle Management
Business Continuity
Disaster Recovery
Video Conferencing
Cisco IP Phones
Business Objects
IT Service Management
Cloud and Hosting Services
Network Security

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