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Pharmacist, Quality Assuranc - Temporary Full Time - Burnaby, BC
CareRx
Burnaby, BC
- Full-time
…clinical quality. Working in collaboration with the Pharmacy Manager, the incumbent will act as the Subject Matter Expert on regulatory and compliance matters, billing initiatives,…
Added 6 mins ago
Class 5 Truck Driver
Diabetes Canada / National Diabetes Trust
Moncton, NB
Reporting to the Operations Manager, this critical role will work up to 29 hours per week, driving established routes to collect donated clothing and household items from our valued…
Added 6 mins ago
Demand Planner
Andrew Peller Limited
Oakville, ON
Under the supervision of the National Demand Planning Manager, the Demand Planner will be responsible for providing and maintaining a valid five-year trade channel forecast using historical…
Added 6 mins ago
Environmental Health & Safety Manager
Greenfield Global Inc.
Johnstown, ON
Job Title: Environment Health and Safety Manager
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Manager - Engineering, NGL
Wolf Midstream
Calgary, AB
The Calgary based Manager, Engineering (NGL) is the senior engineering leader accountable for the quality, consistency, and practical application of Engineering across Wolf NGL’s Assets.…
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Manager, Marketing (Donuts)
Give and Go Prepared Foods
Toronto, ON
Ensure an engaged workforce through strategic workforce planning and creation/execution of Employee Survey action plans
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District Manager
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Calgary, AB
- Full-time
…Shift: Weekdays, Job Category: Management, Position: District…
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Executive Director
HealthCareersInSask.ca
Cupar, SK
- Full-time
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Senior Channel Sales Manager- Banks
ADP
Mississauga, ON
- Full-time
…less on work and more on success. As a Senior Channels Sales Manager at ADP, you'll enjoy competitive compensation, comprehensive benefits, and a supportive work environment that fosters…
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Finance Strategic Business Advisor
University of Saskatchewan
Saskatoon, SK
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Regional Sales Manager – Eastern Canada
Trevor Frances Recruitment
Remote, Canada
- Full-time
- Remote
…components to find a strategic, growth-oriented Regional Sales Manager to lead business development and market expansion across Eastern Canada. This is a high-impact role for a proven sales…
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Manager, B2B E-Commerce Programs
Samsung Electronics
Mississauga, ON
- Full-time
The B2B E-Commerce Manager will be leading the growth of B2B eCommerce. The incumbent must be strategic, logical and detail oriented in nature while being proactive and personable. The…
Added 7 mins ago
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GTM (Go-To-Market) Partner
Tundra Technical Solutions
Toronto, ON
- $50,000 to $65,000 CAD / year
- Full-time
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Added 7 mins ago
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Technical Program Manager -- AWADC6077951
Compunnel Inc.
Montreal, QC
- Contract
Job Title: Technical Program Manager-- AWADC6077951
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Project Manager 2, BCCA
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Added 7 mins ago
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(CAN) Site People Partner (HRBP) (Calgary/RockyView)
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Rocky View No 44, AB · Rocky View County, AB
- Full-time
…assigned region. This position partners closely with the General Manager(s) and other management team members on a regular…
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GUCCI Manager of Client Engagement, Canada
Gucci
Toronto, ON
- Full-time
The Manager of Client Engagement, Canada, will lead planning and implementation of retail client development strategies across directly operated stores (DOS) and outlet locations that drive…
Added 10 mins ago
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Food and Beverage Lead
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Reporting to the Manager of Food and Beverage, Food and Beverage Lead will be responsible for limited administrative duties and support of the F&B Supervisor in the day-to-day supervision…
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Marketing & Retail Sales Coordinator
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- Full-time
Reporting to the Marketing & Promotions Manager, the Marketing & Retail Sales Coordinator supports the execution of marketing campaigns, promotions, in-store initiatives, and related…
Added 22 mins ago
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ECE Program Staff (2026-292-CCFS)
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Added 22 mins ago
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Customs - Customer Service Associate
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Woodstock, ON · CAN - Woodstock ON Oxford Rd
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The Customer Service Associate II is responsible for planning and scheduling driver routes as well as providing customer service support to drivers and client representatives. This…
Added 22 mins ago
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- Full-time
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Added 22 mins ago
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Part-Time Cook (7 AM to 2 PM)
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Added 22 mins ago
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MARINE DIVISION MANAGER
Landmark Solutions
Salmon Arm, BC
- Full-time
Act as Project Manager for marine projects, managing scope, budgets, schedules, resources, contracts, quality, risks and client commitments from planning through closeout.
Added 22 mins ago
LS
CIVIL CONSTRUCTION PROJECT MANAGER
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Salmon Arm, BC
- Full-time
The Civil Construction Project Manager will lead civil and infrastructure projects from award through completion and close-out, taking ownership of safety, cost, schedule, quality,…

Universal Realty Group

Information Technology Manager

Halifax, NS, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Universal Realty Group, based in Halifax, Nova Scotia, is a leading property management company committed to Building Excellence. With a diverse portfolio that includes over 2,300 rental apartments, more than 1.5 million square feet of commercial space, and the landmark Lord Nelson Hotel & Suites, we create communities that are vibrant, welcoming, and thoughtfully branded.

We’re seeking an experienced IT Manager who thrives in a fast-paced environment and is excited to contribute to a growing organization. This position is responsible for providing operational leadership, strategic direction, and ongoing development of the Information Technology department. The IT Manager will lead, coordinate, and delegate responsibilities across the IT team to ensure the successful planning, implementation, and delivery of technology initiatives that support the organization’s digital transformation. This role also oversees the timely and effective delivery of IT services and end-user support, ensuring technology solutions are reliable, efficient, cost-effective, and aligned with the organization’s operational needs and business objectives.

The ideal candidate has extensive knowledge of network maintenance, experience as a manager, and advanced industry knowledge to keep us on the cutting edge. The IT manager will have an immediate impact on the day-to-day efficiency of our operations and a long-term impact on our overall growth.

At Universal Realty Group, we offer a workplace culture built on teamwork, open communication, and career development. With several new residential and mixed-use development projects underway, this is a great opportunity to grow with an organization that values creativity, initiative, and long-term impact.

WE OFFER

Dental care
Vision care
Extended health care
Paid time off
Wellness program
On-site parking
Employee events
And more!

KEY RESPONSIBILITIES

Takes responsibility for any IT issues or problems and ensures they are dealt with appropriately and in a timely manner.
Documentation and continuous improvement of department policies and procedures. Ensure all processes are maintained, reviewed, and updated on a regular basis.
Demonstrates accountability for the progress of work in-scope for the team and its alignment to department strategy.
Develop and manage all departmental Service Level Agreements and ensure that obligations are being met.
Monitor all queues (email/ phone/request tracking) to ensure the timely processing of requests.
Ensure all open requests are monitored and being followed up on a regular basis, documenting any updates in the work-log of the requests; this includes management of suppliers who are required to deliver against obligations and end-user expectations.
Address and resolve all escalations and customer service complaints involving the department.
IT asset lifecycle management and inventory optimization
Provides quality service and takes ownership in resolving incidents/service request; tracking end-user systems resulting in a timely and efficient resolution to incidents/service request evidenced by meeting organization’s clients’ needs, meeting or exceeding Service Level Agreements and accurate data for asset management.
Assist with project-related work as required.
Supports a wide range of IT services including but not limited to: PC, MAC, mobile devices, VPN, Video Conference, software, infrastructure and hardware management, basic network support and connectivity services, cloud and hosting services, cybersecurity and risk management, data backup and disaster recovery.
Lead the IT business continuity plan and documentation.
Ensure the Network Infrastructure Security is in accordance with industry standards.
Lead the implementation of the company IT strategy projects and plans that include Security Operation Center (SOC), Simple Network Management Protocol (SNMP)Monitoring, Security awareness training and phishing simulation training programs, Identity and Access Management (IAM) improvements, including privileged access controls

QUALIFICATIONS

Bachelor’s degree in computer science or computer engineering, business computing or a related field, or equivalent combination of education, certification, and experience.
Experience with Information Technology Infrastructure Library (“ITIL”) v3 would be preferred (ITIL practitioner certification).
Minimum of 5 years of experience working in a Customer Service Role and Service Desk Tier II or IT Security capacity and minimum of 5 years’ experience in a supervisory/management role.
Experience in a related role requiring, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows and/or Mac desktop operating systems and software.
Have baseline knowledge of Active Directory as used for authentication.
High degree or familiarity with some or all of the following technologies: Windows 7/8, OSX, iOS, Microsoft Office, Internet Browsers, Local Account Management, Installs and removals, Registry, Command line, Service management systems, System Management Tools, VPN
High degree or familiarity with some or all of the following hardware: Desktop / Laptop, iPad, iPhone, Android Phones, Printers, Video Conferencing equipment, Cisco IP phones
Knowledge of wide area networks, TCP/IP and Windows.
Exposure to IT ticketing systems
Exposure to Business Objects or an equivalent report generation system for query purposes.

Universal Realty Group recognizes our employees as essential to our success and value diverse skills. From frontline staff to management, we offer excellent opportunities for career growth, as well as employer-provided medical benefits and other incentives. We are looking for new talent to join our dynamic team that is setting the standard of excellence in the property management field.

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More about this job

Responsibilities

Lead the IT department, oversee service delivery and end-user support, manage service-level agreements and escalations, and maintain IT policies, processes, and assets. Direct technology initiatives and security improvements, support infrastructure and business continuity, and ensure IT services align with organizational needs and strategy.

Requirements

Requires a bachelor's degree in computer science, computer engineering, business computing, or a related field, or an equivalent combination of education, certification, and experience; ITIL v3 practitioner certification is preferred. Candidates need at least five years in customer service and Tier II service desk or IT security work, plus at least five years in a supervisory or management role, along with experience supporting operating systems, networks, hardware, and IT service tools.

Skills

IT Operations Management
IT Strategy
Team Leadership
Service Desk Management
ITIL
Incident and Request Management
IT Asset Management
Network Infrastructure
Cybersecurity
Business Continuity Planning
Disaster Recovery
Active Directory
Windows and macOS Support
VPN Support
Customer Service

Benefits

Dental Care
Vision Care
Extended Health Care
Paid Time Off
Wellness Program
On-Site Parking
Employee Events

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Tier II Support
Windows
macOS
iOS
Microsoft Office
Active Directory
VPN
TCP/IP
Wide Area Networks
Network Infrastructure
Cybersecurity
Security Operations Center (SOC)
Identity and Access Management (IAM)
Privileged Access Controls
Phishing Simulation
Security Awareness Training
IT Ticketing Systems
Service Level Agreements
IT Asset Lifecycle Management
Business Continuity
Disaster Recovery
Video Conferencing
Cisco IP Phones
Business Objects
IT Service Management
Cloud and Hosting Services
Network Security

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