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Added 7 mins ago
IB
Product Operations Manager
Indigo Books & Music
Regina, SK
- From $50,000 CAD / year
- Full-time
The Product Operations Manager translates Indigo’s visual merchandising priorities into locally relevant execution, strengthening community connection and brand affinity while delivering a…
Added 7 mins ago
EG
Geotechnical Project Manager
Egis Group
Toronto, ON
- $110,000 to $150,000 CAD / year
- Full-time
Geotechnical Project Manager will provide technical and project leadership for geotechnical engineering assignments in Toronto, Ontario, supporting multidisciplinary teams delivering major…
Added 22 mins ago
LL
Coordinator, Records Management & Privacy
Lac La Biche County
Lac la Biche, AB
- Full-time
Lac La Biche County is an organization driven by principles surrounding Excellence, Communication, Safety and Wellness, Collaboration, and Environmental Sustainability. Our employees enjoy…
Added 22 mins ago
RC
Housekeeper
Retirement Concepts
Williams Lake, BC
- $23.89 to $25.82 CAD / hour
- Temporary
The Housekeeper reports to the Support Services Manager and/or designate and performs all aspects of cleaning duties in the community to maintain the established standards for sanitation,…
Added 22 mins ago
G
Safety Administrator - Services
Graham
Fort McMurray, AB
- Full-time
Graham is actively recruiting for a Safety Administrator supporting the Services Division. Reporting to the Site Manager, the Safety Administrator plays a key role in supporting site safety…
Added 22 mins ago
G
HSE Coordinator - Infrastructure
Graham
Vancouver, BC
- Full-time
…Infrastructure Division in B.C. Reporting to the Senior Regional HSE Manager, the HSE Coordinator serves as the on‑site safety subject matter expert, responsible for providing safety…
Added 22 mins ago
A
Accounting Manager I
Altec
Milton, ON
- Full-time
Added 22 mins ago
M
IAM RBAC Business Solution Analyst Lead
Marsh
Toronto, ON
- Full-time
…IdentityIQ, SailPoint Identity Security Cloud, Oracle Identity Manager (OIM), or…
Added 22 mins ago
PC
Senior Manager Cyber Generalist
PwC Canada
Toronto, ON
- Full-time
As a Senior Manager Cyber Generalist, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 22 mins ago
BC
Kitchen Manager - Blanco, Annex
Blanco Cantina
Toronto, ON
- Full-time
We’re looking for a Kitchen Manager who is passionate about leading a culinary team and delivering exceptional food quality. You’ll oversee all back-of-house operations, manage inventory…
Added 22 mins ago
RE
Telecom Technologist
Rising Edge Group
Calgary, AB
- Full-time
…delivering work that matters. Guided by our STRIDE values - Safety, Teamwork, Responsibility, Integrity, Deliver, and Excellence - we foster a people focused on a culture of growth,…
Added 22 mins ago
X
Grinder
Xerxes
AB · Edmonton, AB
- Full-time
…parts according to specifications. Reporting to the Production Manager or Shift Supervisor, this role helps ensure products are completed safely, efficiently, and to established quality…
Added 22 mins ago
Kitchen Manager - Blanco, Annex
Recipe Unlimited
Toronto, ON
We’re looking for a Kitchen Manager who is passionate about leading a culinary team and delivering exceptional food quality. You’ll oversee all back-of-house operations, manage inventory…
Added 22 mins ago
Kitchen Manager - Original Joe's
Recipe Unlimited
Regina, SK
We’re looking for a Kitchen Manager who is passionate about leading a culinary team and delivering exceptional food quality. You’ll oversee all back-of-house operations, manage inventory…
Added 22 mins ago
Maintenance Control Planner (Vancouver)
Pacific Coastal Airlines
Richmond, BC
…International Airport in Richmond. Reporting to the Maintenance Manager, the Maintenance Control Planner is responsible for ensuring technical dispatch of Company aircraft; Provide…
Added 22 mins ago
Animal Welfare Officer
The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA)
Ladysmith, BC · Lantzville, BC · Nanaimo, BC
Reporting to the Regional Manager Animal Protection, this position responds to concerns and complaints of animal cruelty within the assigned geographic area. This includes conducting…
Added 22 mins ago
Maintenance Control Planner (Vancouver)
Pacific Coastal Airlines
Richmond, BC
…International Airport in Richmond. Reporting to the Maintenance Manager, the Maintenance Control Planner is responsible for ensuring technical dispatch of Company aircraft; Provide…
Added 22 mins ago
Maintenance & Asset Manager
Connective
Kamloops, BC · Vancouver, BC
The Maintenance and Asset Manager will ensure all properties, both owned and leased by Connective, are functioning safely, efficiently, and effectively. This may include performing a…
Added 22 mins ago
CC
Assistant Project Manager
CGI Constructors
Mississauga, ON
- Full-time
We currently have an opportunity open for an experienced Assistant Project Manager in our Toronto office.
Added 22 mins ago
W
Customer Service Manager
Walmart
Oakville, ON
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 22 mins ago
W
(CAN) Gérant du service à la clientèle
Walmart
Joliette, QC
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 22 mins ago
WP
Maintenance Technician - Power Engineer
Westerner Park
Red Deer, AB
- Full-time
Reporting to the Manager, Park and Facilities, the role works closely with maintenance employees, trades and contractors. This position provides technical expertise, identify deficiencies,…
Added 35 mins ago
MG
Restaurant manager
Montfort Grill House
Waterdown, ON
- From $37 CAD / hour
- Full-time
- On-site
Ensure health and safety regulations are followed
Added 37 mins ago
CB
Food services manager
Cora's breakfast
Moncton, NB
- From $32 CAD / hour
- Full-time
- On-site
Ensure health and safety regulations are followed
Added 37 mins ago
BG
Service Technician - Shop_CA
Brandt Group of Companies
Brooks, AB
- Full-time
Operate within budgets and approvals established by the Service Manager.

Universal Realty Group

Information Technology Manager

Halifax, NS, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Universal Realty Group, based in Halifax, Nova Scotia, is a leading property management company committed to Building Excellence. With a diverse portfolio that includes over 2,300 rental apartments, more than 1.5 million square feet of commercial space, and the landmark Lord Nelson Hotel & Suites, we create communities that are vibrant, welcoming, and thoughtfully branded.

We’re seeking an experienced IT Manager who thrives in a fast-paced environment and is excited to contribute to a growing organization. This position is responsible for providing operational leadership, strategic direction, and ongoing development of the Information Technology department. The IT Manager will lead, coordinate, and delegate responsibilities across the IT team to ensure the successful planning, implementation, and delivery of technology initiatives that support the organization’s digital transformation. This role also oversees the timely and effective delivery of IT services and end-user support, ensuring technology solutions are reliable, efficient, cost-effective, and aligned with the organization’s operational needs and business objectives.

The ideal candidate has extensive knowledge of network maintenance, experience as a manager, and advanced industry knowledge to keep us on the cutting edge. The IT manager will have an immediate impact on the day-to-day efficiency of our operations and a long-term impact on our overall growth.

At Universal Realty Group, we offer a workplace culture built on teamwork, open communication, and career development. With several new residential and mixed-use development projects underway, this is a great opportunity to grow with an organization that values creativity, initiative, and long-term impact.

WE OFFER

Dental care
Vision care
Extended health care
Paid time off
Wellness program
On-site parking
Employee events
And more!

KEY RESPONSIBILITIES

Takes responsibility for any IT issues or problems and ensures they are dealt with appropriately and in a timely manner.
Documentation and continuous improvement of department policies and procedures. Ensure all processes are maintained, reviewed, and updated on a regular basis.
Demonstrates accountability for the progress of work in-scope for the team and its alignment to department strategy.
Develop and manage all departmental Service Level Agreements and ensure that obligations are being met.
Monitor all queues (email/ phone/request tracking) to ensure the timely processing of requests.
Ensure all open requests are monitored and being followed up on a regular basis, documenting any updates in the work-log of the requests; this includes management of suppliers who are required to deliver against obligations and end-user expectations.
Address and resolve all escalations and customer service complaints involving the department.
IT asset lifecycle management and inventory optimization
Provides quality service and takes ownership in resolving incidents/service request; tracking end-user systems resulting in a timely and efficient resolution to incidents/service request evidenced by meeting organization’s clients’ needs, meeting or exceeding Service Level Agreements and accurate data for asset management.
Assist with project-related work as required.
Supports a wide range of IT services including but not limited to: PC, MAC, mobile devices, VPN, Video Conference, software, infrastructure and hardware management, basic network support and connectivity services, cloud and hosting services, cybersecurity and risk management, data backup and disaster recovery.
Lead the IT business continuity plan and documentation.
Ensure the Network Infrastructure Security is in accordance with industry standards.
Lead the implementation of the company IT strategy projects and plans that include Security Operation Center (SOC), Simple Network Management Protocol (SNMP)Monitoring, Security awareness training and phishing simulation training programs, Identity and Access Management (IAM) improvements, including privileged access controls

QUALIFICATIONS

Bachelor’s degree in computer science or computer engineering, business computing or a related field, or equivalent combination of education, certification, and experience.
Experience with Information Technology Infrastructure Library (“ITIL”) v3 would be preferred (ITIL practitioner certification).
Minimum of 5 years of experience working in a Customer Service Role and Service Desk Tier II or IT Security capacity and minimum of 5 years’ experience in a supervisory/management role.
Experience in a related role requiring, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows and/or Mac desktop operating systems and software.
Have baseline knowledge of Active Directory as used for authentication.
High degree or familiarity with some or all of the following technologies: Windows 7/8, OSX, iOS, Microsoft Office, Internet Browsers, Local Account Management, Installs and removals, Registry, Command line, Service management systems, System Management Tools, VPN
High degree or familiarity with some or all of the following hardware: Desktop / Laptop, iPad, iPhone, Android Phones, Printers, Video Conferencing equipment, Cisco IP phones
Knowledge of wide area networks, TCP/IP and Windows.
Exposure to IT ticketing systems
Exposure to Business Objects or an equivalent report generation system for query purposes.

Universal Realty Group recognizes our employees as essential to our success and value diverse skills. From frontline staff to management, we offer excellent opportunities for career growth, as well as employer-provided medical benefits and other incentives. We are looking for new talent to join our dynamic team that is setting the standard of excellence in the property management field.

Apply About employer

More about this job

Responsibilities

Lead the IT department, oversee service delivery and end-user support, manage service-level agreements and escalations, and maintain IT policies, processes, and assets. Direct technology initiatives and security improvements, support infrastructure and business continuity, and ensure IT services align with organizational needs and strategy.

Requirements

Requires a bachelor's degree in computer science, computer engineering, business computing, or a related field, or an equivalent combination of education, certification, and experience; ITIL v3 practitioner certification is preferred. Candidates need at least five years in customer service and Tier II service desk or IT security work, plus at least five years in a supervisory or management role, along with experience supporting operating systems, networks, hardware, and IT service tools.

Skills

IT Operations Management
IT Strategy
Team Leadership
Service Desk Management
ITIL
Incident and Request Management
IT Asset Management
Network Infrastructure
Cybersecurity
Business Continuity Planning
Disaster Recovery
Active Directory
Windows and macOS Support
VPN Support
Customer Service

Benefits

Dental Care
Vision Care
Extended Health Care
Paid Time Off
Wellness Program
On-Site Parking
Employee Events

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Tier II Support
Windows
macOS
iOS
Microsoft Office
Active Directory
VPN
TCP/IP
Wide Area Networks
Network Infrastructure
Cybersecurity
Security Operations Center (SOC)
Identity and Access Management (IAM)
Privileged Access Controls
Phishing Simulation
Security Awareness Training
IT Ticketing Systems
Service Level Agreements
IT Asset Lifecycle Management
Business Continuity
Disaster Recovery
Video Conferencing
Cisco IP Phones
Business Objects
IT Service Management
Cloud and Hosting Services
Network Security

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