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Added 1 min ago
Senior Quality Assurance Engineer
e-STORAGE
Kitchener, ON
Full-time
With our innovative SolBank lithium-iron phosphate battery technology and comprehensive project services, we’re not just building products we’re powering communities and making a difference…
Added 1 min ago
M&E Project Manager - Hard Services
OCS
London, ON
Full-time
We are looking for an experienced M&E Project Manager to deliver construction and building-services projects across our Hard Services operation.
Added 1 min ago
Lot Associate Part Time - 7052 Regina
The Home Depot Canada
Regina, SK
Part-time
Added 1 min ago
Part Time Millwork Sales Associate - 7258 Lloydminster
The Home Depot Canada
Lloydminster, AB
Part-time
…are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to…
Added 46 mins ago
Senior Fiber Optic Technician
Meta Communications LLC
Field, BC
Full-time
Clear advancement paths from technician to senior engineer to project manager. We promote from within and provide mentorship programs to help you achieve your career goals.
Added 46 mins ago
Supervisor of Financial Services
City of Winnipeg
Winnipeg, MB
Full-time
Under the direction of the Manager of Finance, the Supervisor of Financial Services is responsible for the day-to-day provision of finance-related services for the Assets and Project…
Added 46 mins ago
Tax Analyst
Canadian Energy Insight Inc.
Calgary, AB
Full-time
…we hold joint venture interests in the Groundbirch tight gas project and LNG…
Added 46 mins ago
Senior Program Manager, Salesforce Transformation
Apex Systems
Toronto, ON
$90 to $110 USD / hour
Contract
…two days onsite per week with additional attendance based on project…
Added 46 mins ago
Advisor
Covenant Health Canada
AB · Edmonton, AB
Full-time
Reporting to the Manager, Medical Workforce, the Advisor plays an important role in physician workforce planning and recruitment across Covenant Health and Covenant Care. Working closely…
Added 1 hour ago
Marketing Operations Manager
Optro
Remote, Canada
$102,000 to $140,000 CAD / year
Full-time · Remote
Added 1 hour ago
Senior Director, Controllership & Operations Transformation
Salesforce Partner Canada
Toronto, ON
Full-time
Executive Communication & Storytelling: Transform complex project updates and accounting data into clear, compelling narratives. You will act as the content creator for executive…
Added 1 hour ago
Lumber Sales Associate Part Time - 7022 Sudbury
The Home Depot Canada
Sudbury, ON · Greater Sudbury, ON
Part-time
…are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to…
Added 1 hour ago
NICU Parent Partner Coordinator
Shared Health-Soins Communs
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Full-time
…Neonatology (OGN) and working collaboratively with both the Manager of Services NICU and Manager of Volunteer Services, and while demonstrating a commitment to the Mission, Vision and…
Added 1 hour ago
Manager, Finance Transformation
Salesforce Partner Canada
Toronto, ON
Full-time
We are looking for a Manager, Finance Transformation to join our Business Process & Enterprise Systems Transformation team. In this role, you will diagnose operational root causes and…
Added 1 hour ago
Associé aux ventes, électroménagers (temps partiel)
The Home Depot Canada
Laval, QC
Part-time
…are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to…
Added 1 hour ago
Associé(e) à la mise en marché - temporaire (temps plein)
The Home Depot Canada
Saint-Constant, QC · St Constant, QC
Full-time
Read and interpret directions to ensure merchandise is set to the planogram, project instructions, program service requirements and general service guidelines
Added 1 hour ago
Procurement Co-op
Veolia | North America
Oakville, ON
Internship
Collaborate with project execution teams to track delivery timelines and flag potential schedule conflicts early.
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Custom Order Product Specialist/ Engineer - Electrical
Eaton Corporation
Milton, ON
Full-time
Project Coordination & Delivery: Manage engineering priorities against capacity-planning milestones, coordinate cross-functional activities, proactively address technical risks, and ensure…
Added 1 hour ago
Associé(e) couvre plancher (temps partiel)
The Home Depot Canada
Laval, QC
Part-time
…are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to…
Added 1 hour ago
Associé aux ventes plomberie et électricité (temps partiel)
The Home Depot Canada
Granby, QC
Part-time
…are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to…
Added 1 hour ago
Associé(e) aux ventes, bois et matériaux (temps partiel)
The Home Depot Canada
Sherbrooke, QC
Part-time
…are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to…
Added 1 hour ago
Associé(e) bois et matériaux (temps partiel)
The Home Depot Canada
Laval, QC
Part-time
…are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to…
Added 1 hour ago
Millwork Sales Associate Part Time - 7022 Sudbury
The Home Depot Canada
Sudbury, ON · Greater Sudbury, ON
Part-time
…are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to…
Added 1 hour ago
Lumber Sales Part Time - BURLINGTON
The Home Depot Canada
Burlington, ON
Part-time
…are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to…
Added 2 hours ago
Lead, Health Informatics
Fraser Health
Surrey, BC
Full-time
…applying appropriate change management strategies as part of a project. Provides advice, guidance, and direction to an assigned portfolio in the areas of knowledge management, and decision…

University Canada West

Technical Support Analyst Tier II

Vancouver, BC, Canada

Pay: $50,000 to $60,000 CAD / year
Job type: Full-time
Education: Bachelor’s degree
Posting language: English
Posted: Sep 25, 2026

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Original job description

Employment Type: Full-Time, Permanent

Reports To: Director, IT

Location: Vancouver, BC (On-Site)

Primary Purpose

The primary purpose of the Technical Support Analyst Tier (2) is to support the UCW IT Team in ensuring high availability access to network resources for staff, students, and faculty. To fulfill this role effectively, the incumbent must possess a strong technical understanding of IT systems and support tools provided by IT. This includes the ability to work independently, research technology solutions, conduct testing, diagnose hardware and software issues, and be familiar with the Help Desk ticketing environment.

Additionally, the Technical Support Analyst Tier (2) provides guidance, direction, and support to maximize the performance of staff and students. This involves offering assistance and expertise to help resolve technical issues promptly, as well as providing advice on best practices and optimal utilization of IT resources. Overall, the Technical Support Analyst Tier (2) plays a crucial role in ensuring the smooth operation of IT systems and facilitating efficient access to network resources for all users within the organization.

Specific Responsibilities

Delegating access, creating accounts, and onboarding new hires for Office 365, Outlook mailboxes, and Teams.
Providing application support for Papercut, Konica embedded devices, SCCM, Intune Enrollment Azure, and management.
Documenting technical issues as they arise and developing solutions to address them.
Efficiently assessing problems when assigned to a project.
Managing IT assets and performing desktop imaging, deployment, reimaging, and configuration of laptops and PCs with approved operating systems, applications, and security settings.
Configuring and maintaining infrastructure components such as peripherals, printers, and Kiosk systems.
Installing updates on campus computers, ensuring software licenses are valid, and troubleshooting system errors.
Maintaining an inventory of hardware and software for insurance purposes.
Guiding new staff, faculty, and students on campus regarding network-related issues.
Monitoring and triaging the helpdesk queue throughout the day, assigning and escalating tickets as appropriate, and ensuring requests are resolved within established service levels.
Conducting analysis and troubleshooting via telephone, email, and remote control to identify the causes of problems and provide solutions to customers.
Providing on-site classroom and event support, including setup, testing, and troubleshooting of computers, audio-visual equipment, presentation systems, and network connectivity.

Position Requirements

Competencies

Strong interpersonal and communication skills: Capable of effectively communicating technical concepts to staff, faculty, and students in a clear and concise manner.
Customer service focus: Prioritizing the needs of users and striving to provide exceptional customer service experiences.
Team player: Able to collaborate effectively with colleagues and contribute positively to team dynamics.
Multitasking ability: Comfortable handling multiple tasks simultaneously in a fast-paced environment.
Excellent time management and organizational skills: Ability to prioritize tasks efficiently and manage workload effectively.
Professionalism: Demonstrates high standards of behavior, maintains a professional attitude, and is committed to delivering quality service.
Cooperative attitude: Works well with both employees and students, fostering a collaborative work environment.
Commitment to ongoing learning: Demonstrates a willingness to stay updated on system technologies and relevant certifications to enhance job performance.
Proficiency with Microsoft products: Strong knowledge of Microsoft products including Azure, Teams, and Office 365, as well as experience with Adaxes.
Troubleshooting skills: Possesses a knack for identifying and resolving hardware and software issues efficiently.

Education and Experience

Minimum Bachelor’s Degree: A bachelor’s degree in computer information technologies or a related discipline is required as a foundation for technical understanding and problem-solving skills.
Post-Secondary Education in Computers/Administration: Additional post-secondary education focused on computers or administration is considered an asset, as it provides further specialization and expertise in relevant areas.
Microsoft Professional Experience: Experience with Microsoft technologies is advantageous, particularly if the candidate has received Microsoft Professional certifications, demonstrating a high level of proficiency with Microsoft products and services.
2-3 Years of Working Experience: Candidates should have 2-3 years of relevant working experience in a similar technical support environment, indicating familiarity with common issues and solutions encountered in IT support roles.
Working Knowledge of Microsoft Azure, Exchange, Intune, Server OS, Active Directory Admin Tools, PowerShell, SCCM, and Configuration Manager Deployment: Proficiency in these key technologies is essential for effectively supporting network infrastructure, user accounts, and system deployments.
Experience Supporting Desktop Applications, Servers, Audio-Visual Equipment: Experience in providing technical support for desktop applications, servers, and audio-visual equipment demonstrates a well-rounded skill set and versatility in handling diverse IT environments.

Overall, a combination of formal education, relevant certifications, and hands-on experience with Microsoft technologies and IT support tasks prepares a candidate to excel in the Technical Support Analyst Tier (2) role and contribute effectively to the IT team's objectives.

Additional information

Seven-Day Work Week, Shift Work: Availability to work on a seven-day workweek basis and to participate in shift work schedules as needed to ensure continuous support coverage.
Occasional Overtime: Willingness to work occasional overtime when necessary to meet project deadlines or address critical issues.
Moving of Assets: Ability to handle the moving and relocation of IT assets as required, including equipment, peripherals, and other hardware.
Occasional Light Lifting: Capable of performing occasional light lifting tasks related to equipment setup, relocation, or maintenance.
On-Call Availability: Availability to be on-call as needed to respond to urgent technical issues outside of regular working hours.
Use of Personal Vehicle: Willingness to utilize a personal vehicle for occasional travel between campuses or off-site locations as part of job duties.

These requirements ensure that the Technical Support Analyst Tier (2) is equipped to handle the dynamic and sometimes demanding nature of the role, providing essential support to maintain the organization's IT infrastructure and services at optimal levels.

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More about this job

Responsibilities

The Technical Support Analyst provides high-level IT support, including account management, hardware configuration, and troubleshooting for staff, faculty, and students. They are responsible for monitoring the helpdesk queue, managing IT assets, and providing on-site support for classrooms and events.

Requirements

Candidates must hold a bachelor's degree in computer information technologies or a related field and possess 2-3 years of relevant technical support experience. Proficiency in Microsoft technologies such as Azure, Intune, and SCCM is essential, along with strong interpersonal and troubleshooting skills.

Skills

Technical Support
Microsoft Azure
Office 365
Active Directory
SCCM
Intune
PowerShell
Desktop Imaging
Hardware Troubleshooting
Software Troubleshooting
Audio-Visual Support
Help Desk Management
Network Connectivity
Customer Service
Time Management
Communication Skills

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
IT Systems
Office 365
Outlook
Teams
Papercut
Konica
SCCM
Intune
Azure
Desktop Imaging
Hardware
Software
Peripherals
Printers
Kiosk Systems
Helpdesk
Audio-Visual
Network Connectivity
Active Directory
PowerShell
Server OS
Adaxes
Configuration Manager
Troubleshooting
Onboarding
Inventory Management
Shift Work
On-Call
IT Infrastructure

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