Administrative Assistant I

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca 

Job Description

Union: Non-Union
New or Replacement Position: Replacement
Number of vacancies: 1
Site: Toronto Western Hospital
Department: Krembil Brain Institute - Neurology OP
Reports to: Manager
Salary: $23.66 to $29.57 per hour
Hours: 37.5 hours per week 
Shifts: Mon-Fri 0900-17:00
Status: Permanent Full-Time
Closing Date:  November 19, 2026

Position Summary

The Medical Administrative Assistant I utilizes knowledge of medical terminology and exercises  judgment or decision-making to provide secretarial and clerical services, in support of professional/medical personnel, including:  providing word processing/typing services for assigned personnel; performing reception responsibilities; maintaining written and/or electronic calendar/schedules; administering and monitoring billing procedures and budgeting records; providing support with small and/or informal meetings/events; maintaining and modifying confidential medical electronic/paper filing/retrieval methods, systems, and/or formats; providing functional supervision to lower classified clerical position(s); ensuring the efficient operation of the office; performing other related clerical activities; performing cross-functional responsibilities, as assigned; performing other duties consistent with the job classification, as required.

Duties

• Performing reception responsibilities 
• Providing clerical support 
• Triaging referrals (as required)
• Organizing and maintaining patient charts, electronic and paper information filing systems 
• Performing patient administration functions including scheduling and coordinating appointments/meetings/events 
• Maintaining written and/or electronic calendar/schedules, etc
• Coordinating unit administrative functions 
• Ensuring the efficient operation of the unit, within the scope of authority 
• Maintaining billing records
• Performing other duties consistent with the job classification, as required 

Qualifications

• Completion of Grade XII 
• Completion of a recognized post-secondary office administration program at the certificate level or equivalent preferred 
• Two (2) year related clerical experience required 
• Previous on-the-job word processing and spreadsheet experience required; experience working in an Microsoft Office software environment  
• Experience working in a health care environment  
• General knowledge of office practices, processes and procedures 
• Knowledge of medical terminology  
• Knowledge of Emergency Assistance Codes 
• Excellent organizational, time management and prioritization skills 
• Very good interpersonal and customer service skills 
• Good data entry/keyboarding skills 
• Good verbal and written communication skills 
• Good problem solving skills 
• Ability to produce high quality work in accordance with Hospital standards 
• Ability to work effectively and safely when dealing with stressful situations 

Additional Information

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages  
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/) 
• Close access to Transit and UHN shuttle service 
• A flexible work environment  
• Opportunities for development and promotions within a large organization 
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.) 

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.