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University Health Network

Administrative Assistant II - Medical, Arthritis Program Low Back

399 Bathurst Street, Toronto, ON, M5T 2S8, Canada

Job type: Full-time
Apply by: Oct 9, 2026
Working hours: 37.5 hours per week
Positions available: 1
Posting language: English
Posted: Sep 29, 2026

Apply About employer

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Original job description

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: Non-Union
Number of vacancies: 1
New or Replacement Position: New
Site: Toronto Western Hospital
Department: Schroder Arthritis Institute, Low Back Program
Reports to: Clinical Manager
Salary Range: $25.56 to $31.95
Hours: 37.5 hours per week
Shifts: Monday - Friday, 8.00am - 4.00pm
Status: Permanent Full-Time
Closing Date: October 9, 2026

Position Summary
The Schroeder Arthritis Institute is the largest multidisciplinary arthritis hub in Canada, integrating medical, surgical and basic science aspects of Hand, Orthopedics, Osteoporosis and Rheumatology with a goal of making a global impact in discovery, learning and patient care. The Orthopedic Program within the Schroeder Arthritis Institute is embarking on advancing integrated Arthritis care for the future to improve patient and essential care partner experience and outcomes throughout their care journey.

The primary focus of this role will be to provide administrative support to the Arthritis Program, Low Back Rapid Assessment Clinic and digital support to clinical and non-clinical users of the CMS. This will involve working collaboratively with the team to support the delivery of patient care, the development and delivery of educational materials, webinars, online and onsite training, and be a primary point of contact for the provincial users of the CMS, regional hubs, and other key stakeholders.

Duties

Support new and existing user queries and customer support (>5000 PCPs,150 spine rehab providers and non-clinical support staff)
Triage, manage, resolve and investigate ,emails that are delivered to the program inbox
Address CMS customer access and performance issues
Provide insight into user support requests and participate in weekly meetings with the vendor
Register new users into CMS system in compliance with privacy and security standards
Co-ordinate new user training sessions (group and individual)
Provide one ,on one user support through video or phone conferencing
Maintain updated user demographics in the CMS
Manage FAQs and material for CMS daily operations
Manage PCP inquires, online training, onboarding to CMS and referral privileges
Co-ordinate provincial webinars with key stakeholders at both an administrative level (regional hub directors and managers) and a clinical level {APPs and PLs)
Support the creation of resources and education material to support the delivery of clinical care for LBRACs:
- ie. videos for CMS, patient and provider videos for virtual care, virtual care toolkit, PL recorded clinical cases, PL and APP radiology course
Manage shared drive with all relevant documentation for the Operations Team
Maintain updated contact lists for administrators, PLs, APPs and CIO users
Manage phone inquiries
Collect wait-time data for specialist intervention (interventional anesthesiology, spine surgery)
Run reports for quality management and quarterly reporting
Co-ordinate calendar and scheduling of team meetings
Participate collaboratively and regularly with the team
Provide support to the LBRAC Clinical and Administrative Program Lead

Qualifications

Minimum one (1) year practical and related experience
Ability to effectively operate computer software and very comfortable with digital technology
Strong analytical and problem solving skills with the ability to systematically analyze situations/issues, identify options, draw logical conclusions and determine/recommend practical courses of action
Demonstrates ability to work with both internal and external stakeholders
Experience with data management and supporting/utilizing data management systems
Be able to maintain attention to detail
Strong interpersonal, verbal and written communication skills
Strong organizational and time management skills
Self-motivated and results driven team player who can work independently
Able to work with minimal supervision on simple and complex tasks
Able to work with multidisciplinary teams in a positive and productive manner
Able to effectively deal with high priority unscheduled tasks and problems
Demonstrates understanding of the healthcare environment and UHN

Additional Information

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

Competitive offer packages
Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
Close access to Transit and UHN shuttle service
A flexible work environment
Opportunities for development and promotions within a large organization
Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Department: Arthritis Program

Compensation: CAD 25.56 - CAD 31.95 - hourly

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More about this job

Responsibilities

Provide administrative and digital support to the Arthritis Program and Low Back Rapid Assessment Clinic. Manage user queries, coordinate training sessions, and maintain data integrity within the CMS system.

Requirements

Requires a minimum of one year of practical and related experience. Candidates must possess strong analytical, organizational, and communication skills with proficiency in computer software and digital technology.

Skills

Administrative support
Data management
Customer support
Computer software proficiency
Analytical skills
Problem solving
Communication skills
Time management
Organizational skills
Stakeholder management
Training coordination
Digital technology proficiency
Attention to detail
Teamwork
Reporting

Benefits

Healthcare of Ontario Pension Plan
Flexible work environment
Corporate discounts
Travel discounts
Restaurant discounts
Parking discounts
Phone plan discounts
Auto insurance discounts
On-site gyms

Visa sponsorship

Not detected in the job text

Keywords

Administrative Assistant
Arthritis Program
Low Back Rapid Assessment Clinic
CMS
Data Management
Customer Support
Healthcare
Patient Care
Webinars
Onboarding
Quality Management
Reporting
Scheduling
Virtual Care
Radiology
Stakeholder Engagement
Privacy and Security Standards
Clinical Support
Documentation
Multidisciplinary Team

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