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University Health Network

Analyst, UKG Workforce Management

620 University Avenue, Toronto, ON, M5G 2M9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 21, 2026
Experience: 1–3 years of experience in scheduling, timekeeping, payroll support, workforce management, business analysis, or related operational roles.
Working hours: 37.5 hours per week
Positions available: 1
Posting language: English
Posted: Oct 7, 2026

Original job description

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: Non-Union
Number of vacancies: 1
New or Replacement Position: New
Site: Princess Margaret Cancer Centre
Department: Workforce Optimization
Reports to: Senior Manager, Workforce Optimization
Salary Range: $68,932 - $90,000 annually
Hours: 37.5 hours per week
Status: Permanent Full-Time
Shifts: Monday to Friday
Closing Date: October 21, 2026

Position Summary

The Analyst, UKG Workforce Management is a key member of UHN’s Workforce Management team, supporting the implementation, optimization, and ongoing operations of UKG Pro Workforce Management (WFM) across the areas of Scheduling, Time & Attendance, and Leave & Accruals Management.

The Analyst provides business analysis, documentation, testing, data interpretation, and user support to ensure WFM processes and system configuration accurately reflect operational needs across UHN’s 24/7 clinical and corporate environments. This role works in close collaboration with operational leaders, schedulers, timekeepers, People & Culture, Payroll, Labour Relations, Digital, and the HRIS/WFM project team.

This role is ideal for someone who is analytical, detail‑oriented, and eager to support digital transformation in workforce management across a large, complex healthcare organization.

Duties

Business Analysis & Requirements Gathering

Partner with operational leaders, schedulers, timekeepers, and subject matter experts to understand and document current WFM practices across Scheduling, Timekeeping, and Leaves.
Document current workflows, exception processes, and business rules using standard templates and process mapping tools.
Support requirement‑gathering sessions to identify future‑state needs for Scheduling, Time & Attendance, and Leave Management.
Assist Leads in translating collective agreement requirements into structured functional requirements and system logic.

Documentation, Data Collection & Process Mapping

Develop and maintain documentation related to scheduling patterns, timekeeping workflows, leave/absence processes, and accrual tracking.
Collect and validate WFM‑related data including schedule structures, pay code mappings, leave balances, accrual rules, exception categories, and unit staffing models.
Identify data inconsistencies and coordinate with operational partners to resolve issues.
Keep documentation version‑controlled and aligned with project standards.

Configuration Support & Workflow Alignment

Assist Leads and technical teams with configuration preparation, documentation review, and design decision logging.
Participate in validating configuration across Scheduling, Timekeeping, and Leave/Accrual workflows, ensuring system behaviour aligns with expected policies and rules.
Support mapping current‑state processes to UKG future‑state workflows, identifying standardization opportunities.

Testing, Validation & Issue Tracking

Contribute to the development of test scripts and scenarios covering all UKG WFM modules.
Participate in SIT, UAT, and regression testing cycles by executing test cases and documenting outcomes.
Log defects, support defect triage, and validate fixes.
Assist with Payroll parallel testing by verifying time‑to‑pay outputs and documenting discrepancies.

Stakeholder Engagement, Training & Change Support

Contribute to the creation of user guides, reference materials, training content, and process documentation.
Provide hands‑on support during pilot rollouts, go‑lives, and stabilization periods.
Support communication of workflow changes and process updates to operational teams.
Build collaborative relationships with schedulers, timekeepers, and leaders to ensure adoption and consistency.

Qualifications

Undergraduate degree in Health Administration, Business, Information Systems, Human Resources, or related field required.
1–3 years of experience in scheduling, timekeeping, payroll support, workforce management, business analysis, or related operational roles.
Experience documenting workflows, mapping processes, and gathering functional requirements.
Experience with leave/absence processes or accrual tracking is an asset.
Strong analytical skills and attention to detail, with the ability to interpret complex operational scenarios.
Familiarity with scheduling, timekeeping, or WFM systems preferred; experience with UKG Pro WFM is an asset.
Understanding of collective agreements and how they impact Scheduling and Timekeeping processes is an asset.
Experience participating in systems testing (SIT, UAT), including executing test scripts and tracking defects.
Strong communication and interpersonal skills, with the ability to support cross‑functional collaboration.
Ability to manage multiple tasks in a fast‑paced project environment and adapt to shifting priorities.
Experience in a unionized healthcare environment.
Experience participating in or leading large‑scale system implementation projects.
Familiarity with schedule standardization practices, documentation approaches, and workforce optimization methodologies.

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

Competitive offer packages
Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
Close access to Transit and UHN shuttle service
A flexible work environment
Opportunities for development and promotions within a large organization
Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Compensation: CAD 68932 - CAD 90000 - yearly

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More about this job

Responsibilities

The Analyst supports the implementation, optimization, and ongoing operations of UKG Pro Workforce Management across scheduling, timekeeping, and leave management. They collaborate with cross-functional teams to document workflows, gather requirements, and ensure system configurations meet operational needs.

Requirements

Candidates must possess an undergraduate degree in a relevant field and 1–3 years of experience in workforce management, scheduling, or business analysis. Strong analytical skills, experience with system testing, and familiarity with unionized healthcare environments are required.

Skills

Workforce management
UKG Pro WFM
Business analysis
Process mapping
Requirements gathering
Data interpretation
Scheduling
Time and attendance
Leave management
System configuration
User support
Payroll support
System testing
UAT
SIT
Change management

Benefits

Healthcare of Ontario Pension Plan (HOOPP)
Flexible work environment
Corporate discounts
Travel discounts
Restaurant discounts
Parking discounts
Phone plan discounts
Auto insurance discounts
On-site gyms

Visa sponsorship

Not detected in the job text

Keywords

UKG Pro WFM
Workforce Optimization
Scheduling
Time and Attendance
Leave and Accruals
Business Analysis
Process Mapping
System Configuration
SIT
UAT
Payroll
Healthcare
Unionized Environment
Data Validation
Change Support
Requirement Gathering
Digital Transformation
HOOPP
Clinical Operations
Workforce Management

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