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University Health Network

Appointment Scheduler

67 College Street, Toronto, ON, M5G 2M1, Canada

Job type: Part-time
Apply by: Oct 1, 2026
Positions available: 1
Posting language: English
Posted: Sep 25, 2026

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Original job description

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: CUPE Clerical bargaining unit
Number of Vacancies: 1
New or Replacement Position: Replacement
Site: 67 College Street
Department: Medical Imaging
Reports to: Supervisor, Administrative Services
Hours: Variable
Wage Range: $23.14 - $28.92 per hour
Shifts: Variable
Status: Casual
Closing Date: October 1, 2026

This position is a newly-unionized CUPE Clerical (TGH) position, and the Collective Agreement has not yet been negotiated or ratified. Once finalized, the terms and conditions of your employment could change, in accordance with the collective agreement.

Position Summary
Join the Joint Department of Medical Imaging (JDMI) at UHN, one of the largest academic medical imaging department in Canada! With 750,000+ exams annually, we set the standard for clinical excellence. Our cutting-edge digital technology and dedicated team of 700+ staff and 90 specialized radiologists prioritize patient care and exceptional image quality. Be part of our journey to shape the future of medical imaging through innovation, ground breaking research, education, and top-notch service. The JDMI is committed to ongoing education and quality assurance initiatives and is fully affiliated with the University of Toronto and the Michener Institute of Education.

As a valued member of Team JDMI, you will play a key role in supporting JDMI clinical operations as the appointment scheduler plays a pivotal role in supporting scheduling and coordination of appointments across different modalities. The scheduling support model includes reviewing imaging requests, placing orders, reviewing protocols and following safety guidelines to schedule appointments accurately and safely with patients.

Duties

Complete a series of complex clerical services received from multiple sources including imaging order entry, scheduling/rescheduling/cancelling imaging appointments, communication of preparation and coordinating appointment resources
Process, document and support the scheduling of imaging studies and/or procedures electronically/manually; performs data entry responsibilities
Provide routine and some complicated imaging examination preparation and imaging appointment information to the patient, referring clinic or other health care teams
Exercise some judgment or decision-making in the provision of complex clerical services including scheduling of imaging appointments
Provide clerical support and cross functional responsibilities to JDMI Leadership and Imaging teams as required
Answering phone queue models and provide customer service support to imaging patients and referring programs

Qualifications

Completion or Grade 12 or recognized equivalent
1 year experience in a heath care environment
2 years related experience in a customer service environment
Experience working with computer/word processing and database software
Excellent telephone, interpersonal and customer service skills including excellent verbal and written skills
Ability to work effectively and efficiently under pressure
Ability to use good judgement in assessing difficult situations
Ability to work in both a team environment and independently

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

Competitive compensation & benefits (medical, dental, etc.)
HOOPP defined benefit pension plan
Wellness services & offerings
Close access to the TCC and UHN shuttle service
Opportunities for development and promotions within a large organization
Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Department: JDMI

Compensation: CAD 23.14 - CAD 28.92 - hourly

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More about this job

Responsibilities

The appointment scheduler is responsible for managing imaging requests, coordinating appointments across various modalities, and ensuring accurate data entry. They also provide customer service support by answering phone queues and communicating preparation instructions to patients and healthcare teams.

Requirements

Candidates must have a high school diploma or equivalent and at least one year of experience in a healthcare environment. Additionally, two years of related customer service experience and proficiency with computer software are required.

Skills

Clerical services
Data entry
Appointment scheduling
Customer service
Telephone communication
Database software
Word processing
Verbal communication
Written communication
Interpersonal skills
Time management
Problem solving
Safety guidelines compliance

Benefits

Medical insurance
Dental insurance
Wellness services
Shuttle service
Corporate discounts
Travel discounts
Restaurant discounts
Parking discounts
Phone plan discounts
Auto insurance discounts
On-site gyms

Visa sponsorship

Not detected in the job text

Keywords

Medical Imaging
Appointment Scheduling
Clerical Support
Patient Care
Data Entry
Healthcare Administration
Customer Service
Database Software
Word Processing
Clinical Operations
Imaging Protocols
Safety Guidelines
Hospital Administration
CUPE
Administrative Services

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