Client Care Attendant

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca 

Job Description

Union: SEIU Service
Number of vacancies:  1
New or Replacement Position: Replacement
Site: West Park Healthcare Centre
Department: Staffing
Reports to: Manager, Staffing
Hours: 37.5 hrs/week
Wage Range: $31.02 to $31.56 per hour. Start rate non-negotiable. 
Shifts: Days/Evenings/Nights/Weekends
Status: Permanent Full-time
Closing Date: November 18, 2026

Position Summary

As an integral member of the healthcare team withing the Staffing department, the Certified Care Attendant (CCA) fulfills assigned responsibilities related to patients' daily routines and fundamental care requirements. Working within the framework of hospital guidelines, protocols, and the unit's care delivery approach, the CCA executes tasks under the supervision of the Registered Nurse, ensuring patients' well-being and comfort.

Duties

• Follows KARDEX for patient care needs, including communication, meal assistance, transferring, ambulation, toileting, hygiene, and grooming.
• Executes individualized care plans, addressing instructions such as diet restrictions, safe transferring, pressure ulcer prevention, restraint use, fall prevention, and assisted communication.
• Reports patient condition changes to the Registered Nurse promptly and objectively, including skin integrity, mental status, sleep patterns, nutritional factors, weight, bowel functions, and behaviors.
• Assists with psychosocial patient needs, responds to call bells, answers phones, supports healthcare team, provides coverage during breaks, attends meetings, and contributes to a safe environment.
• Documents care and changes in patient condition following hospital policy, using Core Care Summary and Progress Notes.
• Operates equipment like lifts and wheelchairs, ensuring functionality and notifying staff of concerns.
• Maintains a safe environment by adhering to safety standards, identifying and preventing safety issues, attending safety meetings, and using personal protective equipment.
• Exhibits the Center's core values and contributes to patients' well-being.

Qualifications

• High school diploma (Grade 12) or equivalent education.
• Current registration with the Health and Supportive Care Providers Oversight Authority (HSCPOA)
• Personal Support Worker Certification obtained from either an Ontario College of Applied Arts and Technology program or an Accredited PSW Educational Program.
• Experience preferably at least one year of full-time equivalent work experience within the past three years.
• Excellent verbal and written communication skills with a courteous approach towards the public.
• Proficiency in working collaboratively as a team member within an interprofessional environment.
• Capability to follow directions while also being able to work independently.
• Fundamental computer skills in Microsoft Office (e.g., Word), Internet usage, and Outlook.
• Demonstrated satisfactory work performance in the current or previous roles.
• Basic Cardiac Life Support (BCLS) certificate preferred. 
• Strong attendance and punctuality record.
• Experience working with tracheostomy and patients on ventilators (preferred)

Additional Information

Why join UHN? 

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages 
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment 
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.