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Added 8 mins ago
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HR Business Partner - Talent & Employee Relations
Bimeda
Cambridge, ON
- Full-time
…relations matters, with the HR Business Partner providing hands-on support and escalating issues as appropriate. Working alongside the Director and other HR team members, the HR Business…
Added 8 mins ago
KD
Key Account Manager - Metro
Keurig Dr Pepper
Mississauga, ON
- $86,200 to $115,000 CAD / year
- Full-time
The Key Account Manager is responsible for the effective development and implementation of the customer business plans for Metro Ontario/Food Basics. He/She will also be tasked with…
Added 8 mins ago
A
Responsible AI Oversight Manager
ATB
Calgary, AB · Edmonton, AB · Toronto, ON
- Full-time
As ATB’s next Responsible AI Oversight Manager, you will act as the front door for ATB's AI intake and assessment process, reporting to the MD, AI Strategy Alignment & Oversight. This role…
Added 8 mins ago
W
Manager I, Inside Sales
Worley
Calgary, AB · Edmonton, AB · Markham, ON · Oakville, ON · Sarnia, ON · Toronto, ON
- Full-time
…Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable…
Added 8 mins ago
M
Senior Finance Manager, AI Business Solutions
Microsoft
Goodwood, ON
- Full-time
We are looking for a deeply analytical Senior Finance Manager, AI Business Solutions (ABS), for the Canada Enterprise Finance team. This is a fantastic opportunity to become a trusted…
Added 8 mins ago
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DCN Project Engineering Manager
SLB
Calgary, AB
- Full-time
SLB is seeking a highly qualified and motivated Project Engineering Manager to support our Data Center infrastructure solutions business.
Added 8 mins ago
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Electrical Assembler
Eaton Corporation
Airdrie, AB
- Full-time
…require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustments that best suit your needs. Accessibility information may be found…
Added 18 mins ago
Senior Systems Analyst (Power Platform Developer)
Office of the Chief Information Officer
St. John's, NL
Reporting to the Design & Delivery Manager (DevOps), the Senior Systems Analyst will work within a fast-paced, dynamic environment in designing, developing, implementing, and maintaining…
Added 22 mins ago
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Content Marketing Manager, B2B Marketing (Bangkok Based, relocation provided)
Agoda
Vancouver, BC
- Full-time
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build…
Added 23 mins ago
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Sr Spec, IT
Vale
Canada
- Full-time
…Automation Centre of Excellence for a permanent opportunity within Information Technology in Sudbury, ON. This role reports to the Sr. Manager, CoE - AI and…
Added 23 mins ago
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Sr. Analyst, Growth & Innovation Operations
Altus Group
Toronto, ON
- Full-time
…Engineering, Enablement, and VAS business teams, you will connect information, challenge assumptions, identify risks and inconsistencies, and develop practical recommendations that support…
Added 37 mins ago
NS
IMIT Business Analyst - Registration, Switchboard & Data Quality
Nova Scotia Health Authority
NS · Nova Scotia, Canada
- Full-time
Reporting to the IM/IT Business Program Manager, Registration, Switchboard & Data Quality, the IM/IT Business Analyst will be committed to a high standard of performance and is responsible…
Added 37 mins ago
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Senior Product Manager, Echo MS
Danaher
Concord, ON
- $130,000 to $150,000 CAD / year
- Full-time
…ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the…
Added 53 mins ago
UO
Program Manager, Workforce Development & Employer Engagement, UC Clermont College
University of Cincinnati
Clermont, QC
- Full-time
Under the direction of the Assistant Dean of Student & Graduate Pathways, support UC Clermont’s workforce development efforts through employer relationship management, work-based learning…
Added 1 hour ago
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Senior Product Manager
Walmart Canada
Mississauga, ON
- Full-time
…by promoting defect fixes, addressing frequently occurring support problems, and optimizing efficiency drains. Communication with diverse groups of stakeholders is essential, involving…
Added 1 hour ago
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Senior Manager, Pricing
Walmart Canada
Mississauga, ON
- Full-time
The Senior Manager, Pricing collaborates closely with category managers and directors to support promotional and event pricing decisions, including the planning and execution of weekly…
Added 1 hour ago
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Trade Compliance Manager
Thales
Ottawa, ON · Montreal, QC
- Full-time
Ensure timely and responsive day-to-day support of import compliance, outbound shipments, in-country transfers, and controlled shipments of goods or technology.
Added 1 hour ago
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Senior Finance Analyst
TD
Toronto, ON
- Full-time
This role is positioned under Protect Platform within the Global Technology and Solutions (GTS) Finance team supporting the Corporate Technology Portfolio. The GTS Finance team provides…
Added 1 hour ago
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Applied Machine Learning Scientist I
TD
Toronto, ON · Montreal, QC
- Full-time
…and continuous improvement. You'll collaborate with business, technology, risk, governance, and implementation partners to help bring AI capabilities to life with measurable business…
Added 1 hour ago
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Senior Counsel
TD
Toronto, ON
- Full-time
…intended to be dynamic, with the successful candidate offering support to teams within the Legal Department and insurance business on a variety of issues. The role provides an opportunity…
Added 1 hour ago
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TA Operations Associate
Kraken
Remote, Canada
- Temporary
- Remote
As a Talent Acquisition Operations Associate, reporting to the Sr. Manager, Talent Acquisition and Operations, you will help run the operations behind Payward’s global hiring engine. You…
Added 1 hour ago
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Forward Deployment Engineer
''
Toronto, ON
- Full-time
Identify adoption risks early and lead corrective actions to support sustained business impact.
Added 1 hour ago
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Project Manager - Derivatives Testing & Migration
Robertson & Company Ltd.
Toronto, ON
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…initiative, the organization is modernizing its operational and technology platforms to improve trade processing, reporting capabilities, and client servicing…
Added 1 hour ago
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Executive Assistant, GTM Data & Intelligence
Autodesk
Toronto, ON
- Full-time
You will manage complex calendars, coordinate meetings and events, support leadership communications, organize team information, handle confidential matters with discretion, and help ensure…
Added 1 hour ago
C
Staff Technical Program Manager, Data Center Data & Tooling
Cerebras
Canada
- Full-time
Cerebras is seeking a Staff Technical Program Manager to lead the data and tooling programs that support data center planning, delivery, and operational handoff. You will turn fragmented…

University Health Network

Digital Technician (IT Service Desk Agent)

620 University Avenue, Toronto, ON, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 18, 2026
Working hours: 37.5 hours per week
Positions available: 2
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: Non-Union
Number of Vacancies: 2
New or Replacement Position: Replacement
Site: Princess Margaret Cancer Centre
Department: UHN Digital
Reports to: Service Desk Manager
Salary Range: $32.86 - $41.07 per hour
Hours: 37.5 hours per week
Shifts: 24/7 rotation
Status: Temporary Full-Time (up to 6 months)
Closing Date: November 18, 2026

Position Summary

UHN Digital delivers information management and technology services for the entire organization and is responsible for assisting UHN staff and students in transforming lives and communities.

UHN has transitioned its outsourced service desk to an insourced service model. The IT Service Desk Agent will be responsible for supporting TeamUHN as part of a 24/7/365 team. The successful candidate should have excellent interpersonal and conflict management skills and have a proven dedication to customer service excellence.

Duties

Provide first level technical support through phone, email and chat to resolve end user issues and support requests
Troubleshoot and diagnose end user issues and document details in ServiceNow
Follow standard operating procedures through use of knowledge articles
Provide support for PC/MAC, laptops, printers, cell phones, tablets/iPads
Support end users in applications such as Microsoft Office, VPN, Citrix, MDM and a variety of clinical/business applications
Proactively recognize potential Major Incidents
Document all steps performed in ServiceNow and ensure all fields are completed with accuracy
Provide timely updates to end users, resolver groups, and management
Flag knowledge articles for changes/updates, where appropriate
Complete any additional ad hoc tasks assigned
Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contraventions of the Act, in a timely manner

Qualifications

At minimum, completion of a 2 year community college program in computer Science/Information Technology or recognized equivalent required
Minimum of 2-3-years experience working in an IT Support/Service Desk - Must have
All candidates will have to be shift flexible
Shift work is required including nights, weekends, and/or holidays
Excellent interpersonal and written communication skills
Understanding of Active Directory to unlock and reset passwords
Knowledge of network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
Ability to troubleshoot and resolve email issues, specifically MS Outlook
Active Directory knowledge (managing user accounts throughout their lifecycle, groups and OU management)
Detailed orientated, process focused, self-motivated and the ability to multitask
Communicates in a clear and concise manner, both written and verbal
Self-motivated team player
Ability to operate a personal computer and working knowledge of Windows 10/11, Microsoft Office and Outlook
ITIL v3/4 foundation Certification is an asset

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

Competitive offer packages
Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
Close access to Transit and UHN shuttle service
A flexible work environment
Opportunities for development and promotions within a large organization
Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Department: Shared information MGMT Services-Digital

Compensation: CAD 32.86 - CAD 41.07 - hourly

Apply About employer

More about this job

Responsibilities

Provide first-level technical support for end-user issues via phone, email, and chat while documenting all actions in ServiceNow. Troubleshoot hardware and software problems, including PC/MAC, mobile devices, and clinical applications, while maintaining standard operating procedures.

Requirements

Requires a minimum of a 2-year community college program in Computer Science or Information Technology. Candidates must have 2-3 years of IT service desk experience and be flexible to work rotating shifts including nights, weekends, and holidays.

Skills

Technical support
Troubleshooting
ServiceNow
Active Directory
Network troubleshooting
VPN
Citrix
MDM
Microsoft Office
Customer service
Conflict management
Communication skills
Windows 10/11
ITIL
Hardware support

Benefits

Healthcare of Ontario Pension Plan (HOOPP)
Corporate discounts
Travel discounts
Restaurant discounts
Parking discounts
Phone plan discounts
Auto insurance discounts
On-site gyms
Flexible work environment

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Technical Support
ServiceNow
Active Directory
Windows 10
Windows 11
Microsoft Office
VPN
Citrix
MDM
ITIL
Hardware Troubleshooting
Network Troubleshooting
TCP/IP
Clinical Applications
Healthcare
Information Technology
Computer Science
Shift Work
Customer Service

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