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Added 1 hour ago
CC
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University Health Network

Digital Technician (IT Service Desk Agent)

620 University Avenue, Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 18, 2026
Working hours: 37.5 hours per week
Positions available: 2
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: Non-Union
Number of Vacancies: 2
New or Replacement Position: Replacement
Site: Princess Margaret Cancer Centre
Department: UHN Digital
Reports to: Service Desk Manager
Salary Range: $32.86 - $41.07 per hour
Hours: 37.5 hours per week
Shifts: 24/7 rotation
Status: Temporary Full-Time (up to 6 months)
Closing Date: November 18, 2026

Position Summary

UHN Digital delivers information management and technology services for the entire organization and is responsible for assisting UHN staff and students in transforming lives and communities.

UHN has transitioned its outsourced service desk to an insourced service model. The IT Service Desk Agent will be responsible for supporting TeamUHN as part of a 24/7/365 team. The successful candidate should have excellent interpersonal and conflict management skills and have a proven dedication to customer service excellence.

Duties

Provide first level technical support through phone, email and chat to resolve end user issues and support requests
Troubleshoot and diagnose end user issues and document details in ServiceNow
Follow standard operating procedures through use of knowledge articles
Provide support for PC/MAC, laptops, printers, cell phones, tablets/iPads
Support end users in applications such as Microsoft Office, VPN, Citrix, MDM and a variety of clinical/business applications
Proactively recognize potential Major Incidents
Document all steps performed in ServiceNow and ensure all fields are completed with accuracy
Provide timely updates to end users, resolver groups, and management
Flag knowledge articles for changes/updates, where appropriate
Complete any additional ad hoc tasks assigned
Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contraventions of the Act, in a timely manner

Qualifications

At minimum, completion of a 2 year community college program in computer Science/Information Technology or recognized equivalent required
Minimum of 2-3-years experience working in an IT Support/Service Desk - Must have
All candidates will have to be shift flexible
Shift work is required including nights, weekends, and/or holidays
Excellent interpersonal and written communication skills
Understanding of Active Directory to unlock and reset passwords
Knowledge of network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
Ability to troubleshoot and resolve email issues, specifically MS Outlook
Active Directory knowledge (managing user accounts throughout their lifecycle, groups and OU management)
Detailed orientated, process focused, self-motivated and the ability to multitask
Communicates in a clear and concise manner, both written and verbal
Self-motivated team player
Ability to operate a personal computer and working knowledge of Windows 10/11, Microsoft Office and Outlook
ITIL v3/4 foundation Certification is an asset

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

Competitive offer packages
Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
Close access to Transit and UHN shuttle service
A flexible work environment
Opportunities for development and promotions within a large organization
Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Department: Shared information MGMT Services-Digital

Compensation: CAD 32.86 - CAD 41.07 - hourly

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More about this job

Responsibilities

Provide first-level technical support for end-user issues via phone, email, and chat while documenting all actions in ServiceNow. Troubleshoot hardware and software problems, including PC/MAC, mobile devices, and clinical applications, while maintaining standard operating procedures.

Requirements

Requires a minimum of a 2-year community college program in Computer Science or Information Technology. Candidates must have 2-3 years of IT service desk experience and be flexible to work rotating shifts including nights, weekends, and holidays.

Skills

Technical support
Troubleshooting
ServiceNow
Active Directory
Network troubleshooting
VPN
Citrix
MDM
Microsoft Office
Customer service
Conflict management
Communication skills
Windows 10/11
ITIL
Hardware support

Benefits

Healthcare of Ontario Pension Plan (HOOPP)
Corporate discounts
Travel discounts
Restaurant discounts
Parking discounts
Phone plan discounts
Auto insurance discounts
On-site gyms
Flexible work environment

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Technical Support
ServiceNow
Active Directory
Windows 10
Windows 11
Microsoft Office
VPN
Citrix
MDM
ITIL
Hardware Troubleshooting
Network Troubleshooting
TCP/IP
Clinical Applications
Healthcare
Information Technology
Computer Science
Shift Work
Customer Service

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