Epic Application Analyst - Patient Flow

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: Non-Union
Number of vacancies: 1
New or Replacement Position: Replacement 
Site: Princess Margaret Cancer Centre
Department: Digital
Reports to: Application Manager, Epic Patient Flow
Hours: 37.5 hours per week
Salary Range: $41.96 to $52.45 per hour
Status: Temporary Full-Time (Up to 1 year contract)
Closing Date: November 11, 2026

Position Summary
The Epic Application Analyst – Patient Flow is an integral member of the Digital team, supporting both operational work and project initiatives within the Epic HIS. The role works collaboratively with Digital and clinical/business stakeholders to support Epic applications and workflows across Patient Flow.

The Epic Application Analyst is responsible for system and business analysis, application configuration and build, testing, implementation, troubleshooting, and ongoing support. This position requires a strong combination of technical knowledge and business understanding of UHN Digital’s supported applications and workflows, with experience in one or more Patient Flow application areas such as HIM, Patient Access, MyChart or Grand Central.

Duties

• Provides technical support for IT application(s)
  • Maintains strong knowledge of supported Epic applications, workflows, and functionality
  • Provides day-to-day application support, working with end users, Epic, vendors, and other Digital teams to troubleshoot issues and identify appropriate solutions
  • Performs application testing for new releases, upgrades, fixes, enhancements, and other system changes
  • Participation in roadmap planning for application upgrades in conjunction with business users and vendors
  • Provides customer service in the form of end-user meetings (clinical or business); attends and/or facilitates monthly established end-user meetings or ad hoc meetings;
  • Periodic assignment to Digital projects, e.g. Epic Optimization Phase demand items, new application implementation or integration;
  • Provides advice, guidance and training to end-users in the operation of supported application(s)
  • Remains up-to-date with all aspects of applications in use
  • Monitors literature for information related to the application
  • Identifies training requirements/opportunities to improve application support
  • Works with other Digital teams to ensure high service levels are maintained
  • Works closely with other Digital Application support teams to solve issues
  • Documents system problems and resolutions for future reference
  • Participates in team meetings, huddles, and other operational activities
  • Participates in the team's 24/7 on-call rotation as required     
  • Performs cross-functional duties and other responsibilities as assigned
• Adhering to Hospital Value Statements and Divisional/Departmental Policies and Procedures
  • Maintains current knowledge of and practice/comply with University Health Network mission and value statements, Occupational Health & Safety Act, Regulated Health Discipline Act, and other relevant regulations, legislation and guidelines.
  • Maintains strict patient confidentiality
  • Accesses patients’ electronic records only as required to perform work duties and shreds all waste paper containing patient names.
• Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested.
• Works in compliance with the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contraventions of the Act in a timely manner.

Qualifications

• At minimum, a Bachelor’s degree in Computer Science, Mathematics, Health Informatics, or a recognized equivalent is required
• Current certification in at least one Epic application is required, preferably in HIM, Cadence, Prelude, MyChart, or Grand Central. Candidates with other relevant Epic certifications are also encouraged to apply.
• Experience supporting, implementing, configuring, or optimizing Epic applications in a healthcare environment is preferred
• Strong analytical, troubleshooting, communication, and problem-solving skills

Additional Information

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.