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Added 54 mins ago
UO
Animal Health Technician
University of Victoria
Victoria, BC
- Full-time
AHTs report to the AHT Coordinator and work under the supervision of the AHT Coordinator and Veterinary Director. They maintain knowledge of animal health and husbandry for various species,…
Added 54 mins ago
YO
Out-Tripping Food Services Coordinator
YMCA of Greater Toronto
Torrance, ON
- Part-time
The Out-Tripping Food Services Coordinator coordinates food preparation and packing for camper trips and supports camp kitchen operations. The position works with the Kitchen and…
Added 54 mins ago
Student Services Coordinator
Primacorp Ventures Inc
Calgary, AB
…success in business. We have meticulously designed diploma programs in business, healthcare, legal administration, and art and design to prepare graduates for thriving careers in their…
Added 54 mins ago
TC
Retail Store Coordinator Full Time Winners - Summerside
TJX Companies
Summerside, PE
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 1 hour ago
LS
Drill Coordinator
Lake Shore Gold
Timmins, ON
- Full-time
The role of the Drill Coordinator will be to assist with advanced underground drill programs at the Timmins West Mine. The successful candidate must have a good knowledge of geology, mining…
Added 1 hour ago
MU
EVENTS COORDINATOR (BAND LEVEL 8)
Memorial University, Newfoundland and Labrador
St. John's, NL
- Full-time
Ancillary Operations, Conference and Event Services
Added 1 hour ago
ST
Program Assistant
Skilled Trades Ontario / Métiers spécialisés Ontario
Mississauga, ON
- $25.83 to $31.79 CAD / hour
- Full-time
Establishing apprenticeship programs, including training standards, curriculum standards and certification exams.
Added 1 hour ago
BS
Production Scheduler/Coordinator
BVGlazing Systems
Concord, ON
- $55,000 to $65,000 CAD / year
- Full-time
BVGlazing Systems is seeking a Production Scheduler / Coordinator to support the planning and coordination of manufacturing operations in a fast-paced window, glass, and railing production…
Added 1 hour ago
N(
Career and Employment Liaison
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
Reporting to the Employer Relations Supervisor, and working closely with the Career Education, and WIL Coordination Operations Supervisors respectively, this role acts as a key connector…
Added 1 hour ago
CR
Assistant Coordinator
Cando Rail & Terminals
Brandon, MB
- Full-time
The Assistant Coordinator is a self-starter with strong organization, communication, interpersonal, accounting, and computer skills. If you enjoy problem solving, and a company that…
Added 1 hour ago
O
Coordinator, Specialty Leasing
OMERS
Mississauga, ON · Square One
- Full-time
…pop-ups. Oversee tenant set-up to move-out and ensure smooth operations across these…
Added 2 hours ago
Executive Assistant
Dayforce
Canada
…headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ)…
Added 2 hours ago
CR
Assistant Coordinator
Cando Rail & Terminals
Brandon, MB
- Full-time
The Assistant Coordinator is a self-starter with strong organization, communication, interpersonal, accounting, and computer skills. If you enjoy problem solving, and a company that…
Added 2 hours ago
C
HR Generalist
CNH
Saskatoon, SK
- Full-time
…learning and development, employee engagement, and day-to-day HR operations. Your scope and ownership will grow with your experience, strengths, and interests, allowing you to contribute…
Added 2 hours ago
Human Resources Coordinator
Blue Moon Metals
Toronto, ON
Minimum 3 years’ experience in Human Resources as a coordinator with a large organization with international operations.
Added 2 hours ago
CA
Coordinator, Information Management
CANADIAN AIR TRANSPORT SECURITY AUTHORITY
Ottawa, ON
- Temporary
CATSA is a world leader in aviation security, mandated to protect the public by delivering security screening operations at 89 designated airports across Canada. As a Crown corporation,…
Added 2 hours ago
S
Project Manager II
Septodont
Cambridge, ON
- Full-time
In North America, our operations include facilities in Ontario, Quebec, and Pennsylvania. Our Cambridge, Ontario site is home to Novocol Pharma – a thriving center of innovation with over…
Added 2 hours ago
Operations Technical Coordinator
Valvoline Global
Mississauga, ON
The Operations Technical Coordinator provides site-level coordination and execution across environmental, health and safety (EHS), quality assurance, and operational compliance activities…
Added 2 hours ago
MD
District Manager - NR Supervisor
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…will direct, manage, administer, and implement all Divisional programs, policies, budgets, grants and operations for the South District of the Central Region. The position provides…
Added 2 hours ago
UO
Residence Life Coordinator
University of Waterloo
Waterloo, ON
- Full-time
Residence Life Coordinator’s supporting the Undergraduate portfolio will assume regular, rotating on call shift with peers and respond to urgent matters accordingly.
Added 2 hours ago
UO
Administrative Coordinator
University of Alberta
Edmonton, AB
- Part-time
The Administrative Coordinator provides administrative and operational support to the Alberta Land Institute (ALI) and its Director. Reporting to the Director, the incumbent supports the…
Added 3 hours ago
RS
Operations Coordinator
Rockwood Service Corporation
Red Deer, AB
- Full-time
Echo NDE is currently seeking an Operations Coordinator to join our team in Red Deer, AB.
Added 3 hours ago
FS
FSU Events Operations Coordinator
Fanshawe Student Union
London, ON
- Full-time
Reporting to the Events & Activities Supervisor, the FSU Events Operations Coordinator supports the planning, coordination, delivery, and evaluation of student events, activities, and…
Added 3 hours ago
UH
Incident Coordinator
University Health Network
Toronto, ON
- Contract
…professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to…
Added 4 hours ago
CO
Manager, Health And Safety
Commissionaires Ottawa
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
…investigations, safety audits, and the continuous improvement of H&S programs, policies, and practices. The role collaborates closely with Operations and other internal stakeholders, and…

University Health Network

Incident Coordinator

620 University Avenue, Toronto, ON, Canada

Contract

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Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 17, 2026
Experience: Minimum of 3 years related experience
Working hours: 37.5 hours per week
Positions available: 1
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description

UHN is Canada’s No. 1 hospital and the world’s No. 1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members. UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and its only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: Non-union
Number of vacancies: 1
New or Replacement Position: Replacement
Site: Princess Margaret Cancer Centre
Department: ITSM Operations
Reports to: Manager
Salary Range: $67,405 - $101,108 per annum
Hours: 37.5 hours per week
Status: Temporary Full-Time (up to 1 year)
Closing Date: November 17, 2026

Responsible for following and enforcing the Incident Management processes based on ITIL best practices
Schedules, prepares and completes documentation and metrics for Major Incident Review Meetings and ensures proper hand-off to Problem Management process
Ability to take ownership and facilitate technical calls to manage restoration efforts with various technical groups, resources and vendors, as required.
Supports and enables the adoption of incident processes across the organization.
Create and distributes Incident Management communications within tight SLAs to ensure timely and accurate notifications are sent to stakeholders/users.
Can effectively review incidents to ensure correct priorities and categorization are assigned
Can effectively review incidents to proactively identify trending or support gaps and provide mitigation strategies and escalate as required.
Able to run reports on incident metrics/KPIs on ITSM tool (Service Now) to measure the effectiveness of the incident management process, including service reviews.
Reviews and suggests incident methodology recommendations which can be applied to improve processes
After hours on call availability required on a rotating schedule to ensure 24/7/365 coverage
Experience working with a managed service vendor an asset.
Participate in organizational meetings, including CAB, and business meetings
Document and report on all work performed in the UHN Digital incident and problem management ITMS tool
Provide timely updates to end-users
Update knowledge articles, where appropriate
Enters time in the Time Capture System
Maintains UHN Emergency Fan Out.

Qualifications

At minimum, completion of a 2 year community college program in Computer Science/Information Technology, or recognized equivalent
ITIL v3 Foundations, ITIL v3 required
Minimum of 3 years related experience
Experience and knowledge of Incident, Problem and Change Management principles, methodologies and tools required.
Intermediate Certification (PPO/RCV or ST/SO) preferred
Proven leadership, project and organizational skills to work with middle management and execute work activities to meet IT and customer expectations
Understands how various issues affect each other and the impact on the IT environment and the organization’s ability to deliver care.
Ability to operate a personal computer and working knowledge of Windows 11, Microsoft Office products and Outlook.
Customer service excellence
Experience required with ITSM tool, Service Now experience preferred.
Experience working in healthcare or similar environment an asset

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

Competitive offer packages
Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
Close access to Transit and UHN shuttle service
A flexible work environment
Opportunities for development and promotions within a large organization
Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Department: Shared information MGMT Services-Digital

Compensation: CAD 67405 - CAD 101108 - yearly

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More about this job

Responsibilities

The Incident Coordinator is responsible for enforcing ITIL-based incident management processes and facilitating technical restoration efforts during major incidents. They also manage incident communications, report on performance metrics, and ensure proper hand-off to problem management teams.

Requirements

Candidates must have at least a 2-year college diploma in Computer Science or IT and hold ITIL v3 Foundations certification. A minimum of 3 years of experience in incident, problem, and change management is required, along with proficiency in ITSM tools like Service Now.

Skills

Incident Management
Problem Management
Change Management
ITIL
Service Now
Technical support
Communication
Reporting
KPI analysis
Vendor management
Customer service
Windows 11
Microsoft Office
Outlook
Leadership
Project management

Benefits

Healthcare of Ontario Pension Plan
Transit access
UHN shuttle service
Flexible work environment
Corporate discounts
On-site gyms

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
ITIL
Service Now
Problem Management
Change Management
ITSM
KPIs
SLA
Windows 11
Microsoft Office
Outlook
Healthcare
Technical Support
Vendor Management
CAB
Digital
Information Technology
Computer Science
Reporting
Emergency Fan Out
Time Capture System
Infrastructure
System Administration
Operations
Documentation
Metrics
Communication
Leadership
Project Management
Customer Service

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