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Added 8 mins ago
H
Housing Coordinator
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…affiliation with the Saskatchewan Health Authority. The Housing Coordinator is accountable for implementing, coordinating and monitoring services including vacancy management and…
Added 23 mins ago
VF
Director, Communications
Vancouver Foundation
Remote, Canada
- $130,500 CAD / year
- Contract
- Remote
Direct Reports: Senior Manager, Strategic Communications; Manager, Content; Manager, Digital Communications Strategy; Manager, Marketing; Coordinator, Communications
Added 23 mins ago
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Project Coordinator
Levata
Markham, ON
- Full-time
We are seeking a detail-oriented and highly organized Project Coordinator to support the planning, execution, and completion of projects across various departments. The ideal candidate will…
Added 23 mins ago
A
Project Coordinator
ATCO
Calgary, AB
- Full-time
ATCO Frontec is seeking a proactive Project Coordinator for its North of 60 team. The role supports facilities management, construction and infrastructure projects and day-to-day main…
Added 23 mins ago
GO
Crown Land Coordinator
Government of Manitoba
Neepawa, MB
- Full-time
The Department of Natural Resources and Indigenous Futures is looking for a qualified candidate for the role of Crown Land Coordinator with the Lands Branch.
Added 23 mins ago
CL
Donor Relations Coordinator
Community Living Ontario
Toronto, ON
- Full-time
The Donor Relations Coordinator is responsible for developing and maintaining corporate partnerships that generate revenue and support the mission and initiatives of Community Living…
Added 23 mins ago
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Talent Acquisition Coordinator
Staples Canada
Richmond Hill, ON
- $47,800 to $59,750 USD / year
- Full-time
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Added 23 mins ago
NL
Lead Invigilator (26:171)
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Dawson Creek, BC
- Full-time
…schedule and deliver invigilation services. This role oversees the development, scheduling, and coordination of examinations primarily for the Dawson Creek and Fort St. John campuses,…
Added 38 mins ago
YO
Camp Program Coordinator
YMCA of Greater Toronto
Torrance, ON
- Part-time
The CMP Program Coordinator supports the safe, inclusive, and consistent delivery of camping and outdoor education programs for campers and participants of all ages. The position…
Added 38 mins ago
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Wellness Coordinator
YMCA of Greater Toronto
Torrance, ON
- Part-time
The Wellness Coordinator supports the physical and mental health and well-being of campers and staff through the coordination and delivery of camp wellness services. The position provides…
Added 38 mins ago
O
Coordinator, Specialty Leasing
OMERS
Mississauga, ON · Square One
- Full-time
Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.
Added 38 mins ago
KC
Logistics Coordinator
KOMBI Canada
Montreal, QC
- Full-time
…opportunities. To support this expansion, we are seeking a Jr Logistics Coordinator to manage all aspects of our logistics operations, ensuring that shipments are delivered on time, at the…
Added 38 mins ago
SV
Patient Experience Coordinator
Skin Vitality Medical Clinic
Richmond Hill, ON
- $19 to $20 CAD / hour
- Full-time
Patient Experience Coordinator - Skin Vitality Medical Clinic
Added 38 mins ago
CM
Coordonnateur technique, Camps et cliniques & Entraîneur Pré-Académie / Technical Coordinator, Camps and Clinics, and Pre-Academy Coach
CF Montréal
Montreal, QC
- Full-time
Plan and implement the team’s annual training cycle in line with the Academy’s development objectives;
Added 38 mins ago
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Watershed Specialist - NR Spec Sr Eco Svcs
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Saint-Paul, NB · St.-Paul, NB
- Full-time
…by providing benefits, support resources, and training and development…
Added 53 mins ago
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HR Generalist
CNH
Saskatoon, SK
- Full-time
You'll work alongside experienced HR professionals and gain exposure to recruiting, employee relations, learning and development, employee engagement, and day-to-day HR operations. Your…
Added 53 mins ago
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Stakeholder Engagement Coordinator - NL Workforce Innovation Centre (Business Development Officer)
College of the North Atlantic
Corner Brook, NL
- Full-time
Serve as the Stakeholder Engagement Coordinator for the NLWIC-led, government-mandated Workforce Development Needs Assessment Project, collaborating with the Senior Policy, Planning and…
Added 53 mins ago
SV
Patient Experience Coordinator
Skin Vitality Medical Clinic
Ajax, ON
- $19 to $20 CAD / hour
- Full-time
Patient Experience Coordinator - Skin Vitality Medical Clinic
Added 53 mins ago
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Patient Experience Coordinator
Skin Vitality Medical Clinic
Burlington, ON
- Full-time
Patient Experience Coordinator - Skin Vitality Medical Clinic
Added 53 mins ago
Human Resources Coordinator
Blue Moon Metals
Toronto, ON
Based in the corporate office, the Human Resources Coordinator provides administrative and operational HR support throughout the employee life cycle. The role supports onboarding and…
Added 1 hour ago
L
Project Coordinator - Utilities (New Graduate)
Ledcor
Edmonton, AB · Vancouver, BC · Toronto, ON · Saskatoon, SK
- Full-time
As the Project Coordinator, you will be responsible for the smooth functioning of day-to-day operations to ensure that projects are completed on time and within budget. In this role, you…
Added 1 hour ago
CA
Coordinator, Information Management
CANADIAN AIR TRANSPORT SECURITY AUTHORITY
Ottawa, ON
- Temporary
The Coordinator, Information Management, reporting to the General Manager, Corporate Security, Facilities and Information is responsible for providing day-to-day delivery and support of…
Added 1 hour ago
S
Project Manager II
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Cambridge, ON
- Full-time
At Septodont, a global leader in dental products and a key player in pharmaceutical development and contract manufacturing (CDMO), we are proud to work every day to improve patients’ health…
Added 1 hour ago
Course Coordinator
360training
ON
The Course Coordinator is responsible for coordinating, editing, and supporting the development, quality, and consistency of educational content across assigned courses and programs. This…
Added 1 hour ago
Research Coordinator - Krembil Centre Research
CAMH
Toronto, ON
…currently seeking a full-time, contract (12 months) Research Coordinator. Working independently and collaboratively within interdisciplinary research teams, the role oversees research…

University Health Network

Incident Coordinator

620 University Avenue, Toronto, ON, Canada

Contract

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Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 17, 2026
Experience: Minimum of 3 years related experience
Working hours: 37.5 hours per week
Positions available: 1
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description

UHN is Canada’s No. 1 hospital and the world’s No. 1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members. UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and its only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: Non-union
Number of vacancies: 1
New or Replacement Position: Replacement
Site: Princess Margaret Cancer Centre
Department: ITSM Operations
Reports to: Manager
Salary Range: $67,405 - $101,108 per annum
Hours: 37.5 hours per week
Status: Temporary Full-Time (up to 1 year)
Closing Date: November 17, 2026

Responsible for following and enforcing the Incident Management processes based on ITIL best practices
Schedules, prepares and completes documentation and metrics for Major Incident Review Meetings and ensures proper hand-off to Problem Management process
Ability to take ownership and facilitate technical calls to manage restoration efforts with various technical groups, resources and vendors, as required.
Supports and enables the adoption of incident processes across the organization.
Create and distributes Incident Management communications within tight SLAs to ensure timely and accurate notifications are sent to stakeholders/users.
Can effectively review incidents to ensure correct priorities and categorization are assigned
Can effectively review incidents to proactively identify trending or support gaps and provide mitigation strategies and escalate as required.
Able to run reports on incident metrics/KPIs on ITSM tool (Service Now) to measure the effectiveness of the incident management process, including service reviews.
Reviews and suggests incident methodology recommendations which can be applied to improve processes
After hours on call availability required on a rotating schedule to ensure 24/7/365 coverage
Experience working with a managed service vendor an asset.
Participate in organizational meetings, including CAB, and business meetings
Document and report on all work performed in the UHN Digital incident and problem management ITMS tool
Provide timely updates to end-users
Update knowledge articles, where appropriate
Enters time in the Time Capture System
Maintains UHN Emergency Fan Out.

Qualifications

At minimum, completion of a 2 year community college program in Computer Science/Information Technology, or recognized equivalent
ITIL v3 Foundations, ITIL v3 required
Minimum of 3 years related experience
Experience and knowledge of Incident, Problem and Change Management principles, methodologies and tools required.
Intermediate Certification (PPO/RCV or ST/SO) preferred
Proven leadership, project and organizational skills to work with middle management and execute work activities to meet IT and customer expectations
Understands how various issues affect each other and the impact on the IT environment and the organization’s ability to deliver care.
Ability to operate a personal computer and working knowledge of Windows 11, Microsoft Office products and Outlook.
Customer service excellence
Experience required with ITSM tool, Service Now experience preferred.
Experience working in healthcare or similar environment an asset

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

Competitive offer packages
Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
Close access to Transit and UHN shuttle service
A flexible work environment
Opportunities for development and promotions within a large organization
Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Department: Shared information MGMT Services-Digital

Compensation: CAD 67405 - CAD 101108 - yearly

Apply About employer

More about this job

Responsibilities

The Incident Coordinator is responsible for enforcing ITIL-based incident management processes and facilitating technical restoration efforts during major incidents. They also manage incident communications, report on performance metrics, and ensure proper hand-off to problem management teams.

Requirements

Candidates must have at least a 2-year college diploma in Computer Science or IT and hold ITIL v3 Foundations certification. A minimum of 3 years of experience in incident, problem, and change management is required, along with proficiency in ITSM tools like Service Now.

Skills

Incident Management
Problem Management
Change Management
ITIL
Service Now
Technical support
Communication
Reporting
KPI analysis
Vendor management
Customer service
Windows 11
Microsoft Office
Outlook
Leadership
Project management

Benefits

Healthcare of Ontario Pension Plan
Transit access
UHN shuttle service
Flexible work environment
Corporate discounts
On-site gyms

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
ITIL
Service Now
Problem Management
Change Management
ITSM
KPIs
SLA
Windows 11
Microsoft Office
Outlook
Healthcare
Technical Support
Vendor Management
CAB
Digital
Information Technology
Computer Science
Reporting
Emergency Fan Out
Time Capture System
Infrastructure
System Administration
Operations
Documentation
Metrics
Communication
Leadership
Project Management
Customer Service

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