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Added 8 mins ago
MC
Financial Services Representative - Full Time
Meridian Credit Union
Orillia, ON
- $50,000 to $53,000 CAD / year
- Full-time
Participates and leads branch activities in support of expanding the Member relationship and growing share of wallet including growing our Digital Ambassador Program
Added 8 mins ago
Q
Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in…
Added 8 mins ago
A
Civil/Environmental Engineer
AECOM
Burnaby, BC
- $75,000 to $1,050,000 CAD / year
- Full-time
…of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and…
Added 8 mins ago
A
Community Liaison
AECOM
Ross River, YT
- $26 to $35 CAD / hour
- Part-time
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are…
Added 8 mins ago
A
Electrical Engineer
AECOM
Calgary, AB
- $80,000 to $110,000 CAD / year
- Full-time
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are…
Added 8 mins ago
Instructional Designer
Scotiabank
Toronto, ON
…site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical…
Added 23 mins ago
S
Velocity - Enterprise Creative Studio Internship/Co-op - Winter 2027
Scotiabank
Toronto, ON
- Internship
The Velocity Program is not your average internship or co-op! This is a customized experience that focuses on providing you with the development and tools you need to grow your career.…
Added 23 mins ago
Senior Java Developer
Localcoin
Canada
…cryptocurrency and have a deep understanding of blockchain technology. As a member of our rapidly growing team, you'll join a talented, dynamic group of team members who will encourage you…
Added 24 mins ago
N(
Career and Employment Liaison
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
Career & Student Employment Knowledge: General understanding of career development, student employment, and the supports students may need to prepare for and navigate recruitment…
Added 53 mins ago
VC
Ophthalmic Photographer
Vancouver Coastal Health
Vancouver, BC
- $34.81 CAD / hour
- Full-time
Graduation from a recognized program in ophthalmic technology, plus two year's recent, related experience or an equivalent combination of education, training and experience.
Added 53 mins ago
IF
Associate Director, Organic Growth, Content & Social Media
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus,…
Added 1 hour ago
Campus I&D: Associate Application Consultant
Capgemini
Mississauga, ON
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of…
Added 1 hour ago
R
Senior Relationship Manager Agriculture, Commercial Financial Services
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Pembina, MB · Steinbach, MB
- Full-time
Experience with emerging communications and technology (i.e., web based meetings, social media, Digital Banking and Mobile Applications)
Added 1 hour ago
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Client Advisor Intern
RBC
Norfolk, ON
- Part-time
…customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 1 hour ago
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Client Advisor
RBC
Ottawa, ON
- Part-time
…goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to…
Added 1 hour ago
C
Financial Services Representative II
CIBC
Oshawa, ON
- Full-time
Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
Added 1 hour ago
C
Consultant, Site Reliability Engineering(SRE)
CIBC
Toronto, ON
- Full-time
As a member of CIBC’s Canadian Personal, Digital, Investing Technology and IT Transformation team, you’ll play a key role in enhancing the reliability, performance, and availability of…
Added 1 hour ago
C
Financial Services Representative II
CIBC
Calgary, AB
- Full-time
Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
Added 1 hour ago
A
Spécialiste des outils digitaux - Publications Techniques / Digital Tools Business Specialist - Technical Publications
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Added 1 hour ago
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Functional Specialist , SAP - MM & SCS
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Toronto, ON · (RSBU) Toronto
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 1 hour ago
IF
Manager, IT Service Delivery – Group Savings and Retirement
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Are you passionate about digital transformation and eager to contribute to the purpose of an organization committed to helping its clients feel confident and secure about their future? As a…
Added 1 hour ago
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Banking Advisor - Aurora, Newmarket (English and/or Mandarin, Cantonese, Russian, Turkish)
RBC
Aurora, ON · Bradford West Gwillimbury, ON · Newmarket, ON · Richmond Hill, ON
- Full-time
…goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to…
Added 1 hour ago
C
Financial Services Representative II
CIBC
Mississauga, ON
- Full-time
Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
Added 2 hours ago
MC
Financial Services Associate - Full Time - 18 Month Contract
Meridian Credit Union
Cambridge, ON
- $60,000 to $63,000 CAD / year
- Full-time
Participates and leads branch activities in support of expanding the Member relationship and growing share of wallet including growing our Digital Ambassador Program
Added 2 hours ago
DC
Junior Environmental Scientist - Windsor & London
Dillon Consulting Limited
London, ON · Windsor, ON
- Full-time
…conditions, schedules, and project priorities, are comfortable with technology, and have a willingness to travel. In return, you’ll gain mentorship, training, and diverse project…

University Health Network

Incident Coordinator

620 University Avenue, Toronto, ON, Canada

Contract

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Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 17, 2026
Experience: Minimum of 3 years related experience
Working hours: 37.5 hours per week
Positions available: 1
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description

UHN is Canada’s No. 1 hospital and the world’s No. 1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members. UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and its only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: Non-union
Number of vacancies: 1
New or Replacement Position: Replacement
Site: Princess Margaret Cancer Centre
Department: ITSM Operations
Reports to: Manager
Salary Range: $67,405 - $101,108 per annum
Hours: 37.5 hours per week
Status: Temporary Full-Time (up to 1 year)
Closing Date: November 17, 2026

Responsible for following and enforcing the Incident Management processes based on ITIL best practices
Schedules, prepares and completes documentation and metrics for Major Incident Review Meetings and ensures proper hand-off to Problem Management process
Ability to take ownership and facilitate technical calls to manage restoration efforts with various technical groups, resources and vendors, as required.
Supports and enables the adoption of incident processes across the organization.
Create and distributes Incident Management communications within tight SLAs to ensure timely and accurate notifications are sent to stakeholders/users.
Can effectively review incidents to ensure correct priorities and categorization are assigned
Can effectively review incidents to proactively identify trending or support gaps and provide mitigation strategies and escalate as required.
Able to run reports on incident metrics/KPIs on ITSM tool (Service Now) to measure the effectiveness of the incident management process, including service reviews.
Reviews and suggests incident methodology recommendations which can be applied to improve processes
After hours on call availability required on a rotating schedule to ensure 24/7/365 coverage
Experience working with a managed service vendor an asset.
Participate in organizational meetings, including CAB, and business meetings
Document and report on all work performed in the UHN Digital incident and problem management ITMS tool
Provide timely updates to end-users
Update knowledge articles, where appropriate
Enters time in the Time Capture System
Maintains UHN Emergency Fan Out.

Qualifications

At minimum, completion of a 2 year community college program in Computer Science/Information Technology, or recognized equivalent
ITIL v3 Foundations, ITIL v3 required
Minimum of 3 years related experience
Experience and knowledge of Incident, Problem and Change Management principles, methodologies and tools required.
Intermediate Certification (PPO/RCV or ST/SO) preferred
Proven leadership, project and organizational skills to work with middle management and execute work activities to meet IT and customer expectations
Understands how various issues affect each other and the impact on the IT environment and the organization’s ability to deliver care.
Ability to operate a personal computer and working knowledge of Windows 11, Microsoft Office products and Outlook.
Customer service excellence
Experience required with ITSM tool, Service Now experience preferred.
Experience working in healthcare or similar environment an asset

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

Competitive offer packages
Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
Close access to Transit and UHN shuttle service
A flexible work environment
Opportunities for development and promotions within a large organization
Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Department: Shared information MGMT Services-Digital

Compensation: CAD 67405 - CAD 101108 - yearly

Apply About employer

More about this job

Responsibilities

The Incident Coordinator is responsible for enforcing ITIL-based incident management processes and facilitating technical restoration efforts during major incidents. They also manage incident communications, report on performance metrics, and ensure proper hand-off to problem management teams.

Requirements

Candidates must have at least a 2-year college diploma in Computer Science or IT and hold ITIL v3 Foundations certification. A minimum of 3 years of experience in incident, problem, and change management is required, along with proficiency in ITSM tools like Service Now.

Skills

Incident Management
Problem Management
Change Management
ITIL
Service Now
Technical support
Communication
Reporting
KPI analysis
Vendor management
Customer service
Windows 11
Microsoft Office
Outlook
Leadership
Project management

Benefits

Healthcare of Ontario Pension Plan
Transit access
UHN shuttle service
Flexible work environment
Corporate discounts
On-site gyms

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
ITIL
Service Now
Problem Management
Change Management
ITSM
KPIs
SLA
Windows 11
Microsoft Office
Outlook
Healthcare
Technical Support
Vendor Management
CAB
Digital
Information Technology
Computer Science
Reporting
Emergency Fan Out
Time Capture System
Infrastructure
System Administration
Operations
Documentation
Metrics
Communication
Leadership
Project Management
Customer Service

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