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Added 5 mins ago
MC
Financial Services Associate - Full Time - 18 Month Contract
Meridian Credit Union
Cambridge, ON
- $60,000 to $63,000 CAD / year
- Full-time
Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.
Added 5 mins ago
SE
Supervisor, Manufacturing Operations Management
Schneider Electric
Brossard, QC
- Full-time
Proven experience leading teams in a manufacturing environment, with the ability to manage individual and team performance, address performance challenges, and support employee development.
Added 20 mins ago
RE
Project Estimator
Rising Edge Group
AB · Edmonton, AB
- Full-time
Experience with digital take-off tools such as Bluebeam
Added 20 mins ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Communications and Public Affairs, the Communications Assistant plays a key role in executing on a number of communications tactics for both sites of the Brant…
Added 20 mins ago
II
Lead Business Analyst
ITC Infotech
Vancouver, BC
- $110,000 to $125,000 CAD / year
- Full-time
…succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry speciﬁc alliances and the unique ability to leverage deep domain expertise from ITC Group…
Added 20 mins ago
B
Customer Service Representative
BMO
Surrey, BC
- Part-time
…channels with BMO partners to deliver the desired customer experience and achieve overall business…
Added 50 mins ago
KS
Digital Transformation Analyst
Kelly Services (Canada), Ltd.
Calgary, AB
- Contract
Promote inclusive digital experiences: Consider accessibility standards, including WCAG 2.2 AA, throughout content and experience decisions.
Added 50 mins ago
TR
Social Media Manager
Thomson Reuters
Toronto, ON
- $37 to $42 CAD / hour
- Contract
5–7 years of experience in social media or digital marketing, with a proven track record of leading multi-channel campaigns from planning through measurement. B2B or professional services…
Added 50 mins ago
LA
Oracle ERP Compliance & Security Specialist
LGS, an IBM Company
Toronto, ON
- Contract
…You’ll be on the front lines, collaborating on large-scale digital transformations in both the public and private sectors. With LGS, the possibilities are endless. We’re a local company…
Added 50 mins ago
LA
Oracle ERP Compliance & Security Specialist
LGS, an IBM Company
Ottawa, ON
- Contract
…You’ll be on the front lines, collaborating on large-scale digital transformations in both the public and private sectors. With LGS, the possibilities are endless. We’re a local company…
Added 50 mins ago
K
Senior Website Transformation Strategist
Kelly
Calgary, AB · Greater Calgary Metropolitan Area
- Contract
This is a business-side digital leadership role - not a project manager or developer position. You’ll work alongside established project managers, developers, IT teams, an external agency,…
Added 50 mins ago
FD
Gestionnaire intérimaire, traitement des dons / Interim Manager, Gift Processing
Fondation du Centre universitaire de santé McGill / McGill University Health Centre Foundation
Montreal, QC
- Temporary
Expérience en coordination ou en supervision d’une équipe, de préférence dans un environnement lié au traitement de données, à l’administration ou aux systèmes d’information;
Added 51 mins ago
Senior Manager, Marketing Management
Bell
Toronto, ON
…future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every…
Added 1 hour ago
Supply Chain Systems and Optimization Manager
HF Sinclair
Mississauga, ON
Petro-Canada Lubricants Inc. (PCLI), an HF Sinclair company is seeking a Supply Chain Systems & Optimization Manager. The Supply Chain Systems & Optimization Manager is responsible for…
Added 1 hour ago
UH
Incident Coordinator
University Health Network
Toronto, ON
- Contract
Experience working with a managed service vendor an asset.
Added 1 hour ago
SG
Associate Design Strategist
Superior Glove
Acton, ON
- Full-time
· At least 5 years of professional senior-level graphic design experience across print and digital marketing channels, with a portfolio showing strong concept development, creative…
Added 1 hour ago
A
Operations Manager, Mortgage & Lending
Aplin
Calgary, AB
- Full-time
Proven experience leading teams through organizational change, process improvements, or digital transformation.
Added 1 hour ago
P
Digital Assurance & Transparency Manager
PwC
Calgary, AB
- Full-time
As a Digital Assurance & Transparency Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added 1 hour ago
P
Digital Assurance & Transparency Manager
PwC
Vancouver, BC
- Full-time
As a Digital Assurance & Transparency Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added 1 hour ago
I
Production Planner
Integra
Harrow, ON
- Full-time
Reporting to the Plant General Manager, you will be accountable for developing and implementing the team’s production facility schedule to meet production quality and delivery goals.…
Added 1 hour ago
D
Business Development Manager | Toronto
Digicast
Toronto, ON
- Full-time
Digicast is a Canadian leader in high-end corporate webcasting, hybrid events, studio productions, and digital experiences across Canada. Our iCast suite of products powers major…
Added 1 hour ago
PC
Digital Assurance & Transparency Manager
PwC Canada
Vancouver, BC
- Full-time
As a Digital Assurance & Transparency Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added 2 hours ago
JW
Brand Manager, Jamieson, Canada BU
Jamieson Wellness Inc.
Toronto, ON
- $80,550 to $120,850 CAD / year
- Full-time
Reporting to the Marketing Director, Jamieson, Canada BU, the Brand Manager Jamieson Canada will work in close partnership with the Marketing Director to drive portfolio strategy and…
Added 2 hours ago
Senior Portfolio Manager- EPMO
CAMH
Toronto, ON
The CAMH Enterprise Project Management Office (EPMO) is currently seeking a Senior Portfolio Manager for a full-time permanent position. The Senior Portfolio Manager will report directly to…
Added 2 hours ago
TA
Lead Product Manager, Real Time, Personalization, and AI
Treasure AI
Vancouver, BC
- $160,000 to $200,000 CAD / year
- Full-time
Treasure AI is the agentic experience platform built to acquire, retain, and grow your most valuable customers. Powered by AI, Treasure AI is shaped by human creativity and always-on…

University Health Network

Incident Coordinator

620 University Avenue, Toronto, ON, Canada

Contract

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Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 17, 2026
Experience: Minimum of 3 years related experience
Working hours: 37.5 hours per week
Positions available: 1
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description

UHN is Canada’s No. 1 hospital and the world’s No. 1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members. UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and its only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: Non-union
Number of vacancies: 1
New or Replacement Position: Replacement
Site: Princess Margaret Cancer Centre
Department: ITSM Operations
Reports to: Manager
Salary Range: $67,405 - $101,108 per annum
Hours: 37.5 hours per week
Status: Temporary Full-Time (up to 1 year)
Closing Date: November 17, 2026

Responsible for following and enforcing the Incident Management processes based on ITIL best practices
Schedules, prepares and completes documentation and metrics for Major Incident Review Meetings and ensures proper hand-off to Problem Management process
Ability to take ownership and facilitate technical calls to manage restoration efforts with various technical groups, resources and vendors, as required.
Supports and enables the adoption of incident processes across the organization.
Create and distributes Incident Management communications within tight SLAs to ensure timely and accurate notifications are sent to stakeholders/users.
Can effectively review incidents to ensure correct priorities and categorization are assigned
Can effectively review incidents to proactively identify trending or support gaps and provide mitigation strategies and escalate as required.
Able to run reports on incident metrics/KPIs on ITSM tool (Service Now) to measure the effectiveness of the incident management process, including service reviews.
Reviews and suggests incident methodology recommendations which can be applied to improve processes
After hours on call availability required on a rotating schedule to ensure 24/7/365 coverage
Experience working with a managed service vendor an asset.
Participate in organizational meetings, including CAB, and business meetings
Document and report on all work performed in the UHN Digital incident and problem management ITMS tool
Provide timely updates to end-users
Update knowledge articles, where appropriate
Enters time in the Time Capture System
Maintains UHN Emergency Fan Out.

Qualifications

At minimum, completion of a 2 year community college program in Computer Science/Information Technology, or recognized equivalent
ITIL v3 Foundations, ITIL v3 required
Minimum of 3 years related experience
Experience and knowledge of Incident, Problem and Change Management principles, methodologies and tools required.
Intermediate Certification (PPO/RCV or ST/SO) preferred
Proven leadership, project and organizational skills to work with middle management and execute work activities to meet IT and customer expectations
Understands how various issues affect each other and the impact on the IT environment and the organization’s ability to deliver care.
Ability to operate a personal computer and working knowledge of Windows 11, Microsoft Office products and Outlook.
Customer service excellence
Experience required with ITSM tool, Service Now experience preferred.
Experience working in healthcare or similar environment an asset

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

Competitive offer packages
Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
Close access to Transit and UHN shuttle service
A flexible work environment
Opportunities for development and promotions within a large organization
Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Department: Shared information MGMT Services-Digital

Compensation: CAD 67405 - CAD 101108 - yearly

Apply About employer

More about this job

Responsibilities

The Incident Coordinator is responsible for enforcing ITIL-based incident management processes and facilitating technical restoration efforts during major incidents. They also manage incident communications, report on performance metrics, and ensure proper hand-off to problem management teams.

Requirements

Candidates must have at least a 2-year college diploma in Computer Science or IT and hold ITIL v3 Foundations certification. A minimum of 3 years of experience in incident, problem, and change management is required, along with proficiency in ITSM tools like Service Now.

Skills

Incident Management
Problem Management
Change Management
ITIL
Service Now
Technical support
Communication
Reporting
KPI analysis
Vendor management
Customer service
Windows 11
Microsoft Office
Outlook
Leadership
Project management

Benefits

Healthcare of Ontario Pension Plan
Transit access
UHN shuttle service
Flexible work environment
Corporate discounts
On-site gyms

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
ITIL
Service Now
Problem Management
Change Management
ITSM
KPIs
SLA
Windows 11
Microsoft Office
Outlook
Healthcare
Technical Support
Vendor Management
CAB
Digital
Information Technology
Computer Science
Reporting
Emergency Fan Out
Time Capture System
Infrastructure
System Administration
Operations
Documentation
Metrics
Communication
Leadership
Project Management
Customer Service

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