Jobs in Canada

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Added 3 mins ago
MA
Senior Relationship Manager - Group Benefits
Marsh Agency
Mississauga, ON
- Full-time
We are seeking a talented individual to join our Retiree Benefits team at Victor in the position of Senior Relationship Manager. This hybrid role will be based in Mississauga Ontario with a…
Added 3 mins ago
C
Gestionnaire de prestation de services TI
CGI
Saguenay, QC
- Full-time
CGI Saguenay is looking for a Service Delivery Manager to oversee end-to-end service delivery. In this role, you will be responsible for ensuring service quality, compliance with…
Added 4 mins ago
L
Eyecare Sales Associate
LensCrafters
Surrey, BC · South Surrey, BC
- Full-time
At LensCrafters, we love eyes and care about the people behind them. With over 900 locations, LensCrafters is the largest optical retailer in North America and our love of eyes and higher…
Added 4 mins ago
AC
Chef Manager - Private School
Aramark Canada
Toronto, ON
- Full-time
This is primarily a Monday-Friday day shift preparing healthy meals from scratch using only the finest ingredients · Must possess good computer skills to schedule, do on-line ordering and input data as required
Added 18 mins ago
T
Customer Experience Associate
TD
Toronto, ON
- Part-time
A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
Added 34 mins ago
FH
Occupational Therapist - Langley Memorial Hospital
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $45.15 to $56.17 CAD / hour
- Part-time
Provides input to the Manager regarding the purchase of supplies, equipment and repairs of equipment required for occupational therapy programs.
Added 34 mins ago
FH
Community Occupational Therapist – Chilliwack Mental Health Centre
Fraser Health Authority
Chilliwack, BC
- $45.15 to $56.17 CAD / hour
- Part-time
…provides verbal and written assessment reports to the case manager and other relevant stakeholders such as housing support…
Added 34 mins ago
LH
Physiotherapist
Lifemark Health Group
North Vancouver, BC
- $50 to $60 CAD / hour
- Full-time
…you'll be an educator, motivator, and problem-solver, lifting people up, meeting people where they are in their health journeys, sharing knowledge, and delivering top-quality,…
Added 34 mins ago
II
Scrum Master/ Agile Project Manager
iVedha Inc.
Canada
- Full-time
iViVedha is hiring a Scrum Master / Agile Project Manager, you will lead strategic, cross-functional initiatives that drive innovation and operational excellence. By championing Agile…
Added 34 mins ago
RC
Senior Manager, Canadian National Tax Centre
RSM Canada
Toronto, ON
- Full-time
…confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent…
Added 34 mins ago
KC
Manager, Supply Chain & E-Procurement (IVALUA)
KPMG Canada
Toronto, ON
- Full-time
We are seeking an experienced Manager to join our Supply Chain practice, with a focus on Ivalua-enabled procurement transformation and e-procurement implementations. This client-facing role…
Added 34 mins ago
RC
Oracle NetSuite Client Success Manager
RSM Canada
Vancouver, BC
- Full-time
…confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent…
Added 34 mins ago
IN
Education and Professional Services Coordinator- Canada
Ivoclar NA
Mississauga, ON
- Full-time
The hourly range for this position starts at $27.88/hour-$31.25/hour, depending on experience, qualifications and location. Final compensation will be determined during the interview process
Added 34 mins ago
TA
SALES ASSOCIATE - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Mississauga, ON
- Part-time
Reporting to the Store Manager, the Part-Time Sales Associate at ALDO is all about driving sales while creating a great in-store experience. You bring the energy, the style, and the…
Added 34 mins ago
Clinical Therapist - Spryfield Community - Mental Health & Addictions
Nova Scotia Health and IWK Health
Halifax, NS
…Mental Health and Addictions. Reporting to the Health Services Manager, the Clinical Therapist provides assessment and planning, treatment and intervention, and crisis management for…
Added 49 mins ago
SZ
Sales Associate - Assistant Manager - Manager
Stretch Zone - 1181
Toronto, ON · North York, ON
- $18 to $22 CAD / hour
- Full-time
We’re looking for ambitious, sales-driven people who want an opportunity to grow with us.
Added 49 mins ago
M
Senior Retirement Consultant
Mercer
Montreal, QC
- Other
This role will be based in Montreal and offers a hybrid work arrangement, requiring a minimum of three days per week in the office · All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 1 hour ago
TS
Store Associate
The Salvation Army in Canada
Assiniboia, SK
- Part-time
Must have good interpersonal and communication skills (oral)
Added 1 hour ago
TS
Union Store Associate
The Salvation Army in Canada
Saskatoon, SK
- Part-time
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help…
Added 1 hour ago
TS
Union Store Associate
The Salvation Army in Canada
Saskatoon, SK
- Part-time
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help…
Added 1 hour ago
TS
Store Associate
The Salvation Army in Canada
Ottawa, ON
- Part-time
Must have good interpersonal and communication skills (oral)
Added 1 hour ago
MP
Senior Manager, US Tax
Moodys Private Client
Calgary, AB
- Full-time
Utilizing the Canada US Tax Treaty to determine filing positions for cross border clients
Added 1 hour ago
TS
Assistant Store Manager
The Salvation Army in Canada
Calgary, AB
- Full-time
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help…
Added 1 hour ago
TS
Store Associate
The Salvation Army in Canada
Halifax, NS
- Full-time
Must have good interpersonal and communication skills (oral)
Added 1 hour ago
TT
Program Director – MUST HAVE Advertising & Digital Delivery (CONTRACT)
Toronto Test Consultants
Toronto, ON
- Contract
MUST HAVE: Prior professional experience within the advertising industry is mandatory for this position

University Health Network

Incident Coordinator

620 University Avenue, Toronto, ON, Canada

Contract

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Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 17, 2026
Experience: Minimum of 3 years related experience
Working hours: 37.5 hours per week
Positions available: 1
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description

UHN is Canada’s No. 1 hospital and the world’s No. 1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members. UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and its only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: Non-union
Number of vacancies: 1
New or Replacement Position: Replacement
Site: Princess Margaret Cancer Centre
Department: ITSM Operations
Reports to: Manager
Salary Range: $67,405 - $101,108 per annum
Hours: 37.5 hours per week
Status: Temporary Full-Time (up to 1 year)
Closing Date: November 17, 2026

Responsible for following and enforcing the Incident Management processes based on ITIL best practices
Schedules, prepares and completes documentation and metrics for Major Incident Review Meetings and ensures proper hand-off to Problem Management process
Ability to take ownership and facilitate technical calls to manage restoration efforts with various technical groups, resources and vendors, as required.
Supports and enables the adoption of incident processes across the organization.
Create and distributes Incident Management communications within tight SLAs to ensure timely and accurate notifications are sent to stakeholders/users.
Can effectively review incidents to ensure correct priorities and categorization are assigned
Can effectively review incidents to proactively identify trending or support gaps and provide mitigation strategies and escalate as required.
Able to run reports on incident metrics/KPIs on ITSM tool (Service Now) to measure the effectiveness of the incident management process, including service reviews.
Reviews and suggests incident methodology recommendations which can be applied to improve processes
After hours on call availability required on a rotating schedule to ensure 24/7/365 coverage
Experience working with a managed service vendor an asset.
Participate in organizational meetings, including CAB, and business meetings
Document and report on all work performed in the UHN Digital incident and problem management ITMS tool
Provide timely updates to end-users
Update knowledge articles, where appropriate
Enters time in the Time Capture System
Maintains UHN Emergency Fan Out.

Qualifications

At minimum, completion of a 2 year community college program in Computer Science/Information Technology, or recognized equivalent
ITIL v3 Foundations, ITIL v3 required
Minimum of 3 years related experience
Experience and knowledge of Incident, Problem and Change Management principles, methodologies and tools required.
Intermediate Certification (PPO/RCV or ST/SO) preferred
Proven leadership, project and organizational skills to work with middle management and execute work activities to meet IT and customer expectations
Understands how various issues affect each other and the impact on the IT environment and the organization’s ability to deliver care.
Ability to operate a personal computer and working knowledge of Windows 11, Microsoft Office products and Outlook.
Customer service excellence
Experience required with ITSM tool, Service Now experience preferred.
Experience working in healthcare or similar environment an asset

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

Competitive offer packages
Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
Close access to Transit and UHN shuttle service
A flexible work environment
Opportunities for development and promotions within a large organization
Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Department: Shared information MGMT Services-Digital

Compensation: CAD 67405 - CAD 101108 - yearly

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

The Incident Coordinator is responsible for enforcing ITIL-based incident management processes and facilitating technical restoration efforts during major incidents. They also manage incident communications, report on performance metrics, and ensure proper hand-off to problem management teams.

Requirements

Candidates must have at least a 2-year college diploma in Computer Science or IT and hold ITIL v3 Foundations certification. A minimum of 3 years of experience in incident, problem, and change management is required, along with proficiency in ITSM tools like Service Now.

Skills

Incident Management
Problem Management
Change Management
ITIL
Service Now
Technical support
Communication
Reporting
KPI analysis
Vendor management
Customer service
Windows 11
Microsoft Office
Outlook
Leadership
Project management

Benefits

Healthcare of Ontario Pension Plan
Transit access
UHN shuttle service
Flexible work environment
Corporate discounts
On-site gyms

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
ITIL
Service Now
Problem Management
Change Management
ITSM
KPIs
SLA
Windows 11
Microsoft Office
Outlook
Healthcare
Technical Support
Vendor Management
CAB
Digital
Information Technology
Computer Science
Reporting
Emergency Fan Out
Time Capture System
Infrastructure
System Administration
Operations
Documentation
Metrics
Communication
Leadership
Project Management
Customer Service

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Work requirements

Jobs in Canada