Patient Flow Coordinator

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: NOWU Clerical
Number of Vacancies: 1
Replacement or New: Replacement
Site: Princess Margaret Cancer Centre
Department: Medical Imaging 
Reports to: Supervisor, Administrative Services
Salary: $28.10 - $29.84 per hour (start rate non-negotiable)
Hours: 37.5 hours per week
Shifts: Weekdays, Monday - Friday, 8:00am - 4:00pm
Status: Permanent Full Time 
Closing Date: October 29, 2026

Position Summary
Join Medical Imaging at UHN, one of the largest academic medical imaging department in Canada! Our cutting-edge digital technology and dedicated team prioritize patient care and exceptional image quality.

Be part of our journey to shape the future of medical imaging through innovation, ground breaking research, education, and excellence in patient care. UHN is committed to ongoing education and quality assurance initiatives and is fully affiliated with the University of Toronto and the Michener Institute of Education.

Duties

• Greet patients and visitors promptly and courteously; check in patients, verify demographic information and health card numbers, complete registration, and direct patients to appropriate areas.
• Monitor reception areas and patient wait times to support prompt service, communicate delays, maintain a safe environment, and refer patients and visitors to other health care professionals as appropriate.
• Coordinate patient flow throughout each visit, including preparing examination rooms and assisting patients in exiting examination or treatment rooms.
• Communicate promptly, and accurately with internal and external parties in person and by telephone; respond to and follow up on inquiries within the scope of authority, referring to other health care professionals as necessary and maintaining confidentiality.
• Coordinate, expedite, book and rebook clinic appointments according to patient and service needs; confirm arrangements with patients and update the scheduling system.
• Interpret requisitions, booking forms and orders/treatment prescriptions to create accurate appointment schedules, following established guidelines and obtaining clarification from appropriate resources as required.
• Maintain bookings in HIS and RIS, and work with clinical teams to ensure appropriate booking patterns and volumes.
• Provide patients with accurate appointment details and relevant information/instructions verbally, in person or by telephone, and in writing; participate actively in the treatment/ambulatory care team to support timely, efficient and effective patient services.

Qualifications

•  Completion of Grade XII or recognized equivalent
•  Completion of a medical terminology course(s), an asset
•  Minimum of 1 year related work experience
•  Previous experience working in a Health care environment is strongly preferred
•  Previous experience working with the UHN Clinical Desktop applications or other ADT (Admitting, Discharge & Transfer systems) preferred
•  Working knowledge of computer software applications preferably in a Microsoft Office environment
•  Demonstrated commitment to client service and satisfaction
•  Excellent interpersonal and listening skills
•  Strong communication, organizational, time management and problem-solving skills
•  Strong judgment/decision making skills
•  Ability to remain calm and composed when dealing with difficult people or situations
•  Ability to work efficiently in a high-pressured environment with simultaneous demands
•  Adheres to confidentiality policy for sensitive patient data and information
•  Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of services

Additional Information

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.