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University Health Network

Social Medicine Patient Support Representative

750 Dundas Street West, Toronto, ON, M6J 3S3, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 9, 2026
Experience: At minimum 1 year practical and related experience and/ or 1 year on-the-job training
Working hours: 37.5 hours per week
Positions available: 1
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: Non-Union
Number of vacancies: 1
New or Replacement Position: New
Site: UHN All Sites & Community
Department: Social Medicine & Population Health
Reports to: Senior Manager
Salary: $41,535 - $51,909 per annum
Hours: 37.5 hours per week
Shifts: Days
Status: Permanent Full-Time
Closing Date: November 9, 2026

Position Summary

The Social Medicine Patient Support Representative is an integral member of the Social Medicine clinical team, supporting the interdisciplinary team, engaging patients, and managing social needs experienced by patients on a day to day basis. The Patient Support Specialist works in coordination with the interdisciplinary Social Medicine clinical team, with partner organizations and within the Social Medicine Hub and Housing. The primary responsibilities of the Social Medicine Patient Support Specialist include: engaging patients in the Social Medicine Hub and Housing, hospital spaces to build positive rapport, supporting initial patient navigation across Social Medicine programs, facilitating patient-centred activities, and ensuring documentation is completed as appropriate.

This position recognizes the University Health Network's commitment to health equity, to create a culturally safe institution for structurally marginalized people, and to educating future health care providers about health equity.

Duties

Engage and build rapport with patients at the Social Medicine Hub and other hospital and Social Medicine spaces.
Introduce and consent patients to participate in Social Medicine supports and services.
Support patient navigation by providing accompaniments to appointments within the hospital setting.
Facilitate and participate in patient-centered activities
Support the development and/or revision of policies, procedures, and/or best practices targeted towards improving the wellbeing and safety of marginalized clients.
Assist with development, dissemination and posting of communication materials related to resources & supports for clients
Maintain accurate and timely documentation in hospital records, including the EPIC system and other trackers, in accordance with organizational standards.
Ensure adherence to engagement protocols and communication standards
Identify trends in patient needs and flag opportunities for improving engagement approaches
Maintain accurate and timely documentation in hospital records, including the EPIC system and other trackers, in accordance with organizational standards.
Ensure adherence to engagement protocols and communication standards
Identify trends in patient needs and flag opportunities for improving engagement approaches
Organize and prioritize outreach activities based on patient needs and program priorities
Support scheduling and coordination of patient interactions and follow-ups
Identify risks and escalate issues related to patient safety, access, or system barriers.

Qualifications

At minimum, completion of high school and additional program under 1 year in community health, mental health, substance abuse, peer support programs or recognized equivalent required or recognized equivalent of practical, lived experience and non-traditional training.
At minimum 1 year practical and related experience and/ or 1 year on-the-job training
Experience working with patients experiencing systemic marginalization, homelessness, substance use, and mental health challenges. Lived experience is considered a strong asset.
Experience with the provision of trauma-informed care, harm reduction principles, and anti-racist, anti-discriminatory, anti-oppressive practices
Strong knowledge of, and familiarity with, community resources to address the social determinants of health
Dynamic knowledge of community engagement principles
Experience with crisis de-escalation
Trained in overdose response, CPR, and first aid
Proven ability to work as a team member and independently
Ability to have and use diplomacy and tact at all times

Additional Information

Why join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

Competitive offer packages
Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
Close access to Transit and UHN shuttle service
A flexible work environment
Opportunities for development and promotions within a large organization
Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Department: Other (Not Listed)

Compensation: CAD 41535 - CAD 51909 - yearly

Apply About employer

More about this job

Responsibilities

Engage patients in Social Medicine and hospital settings, introduce them to available supports, assist with navigation and appointment accompaniments, and facilitate patient-centered activities. Maintain accurate records, coordinate outreach and follow-ups, contribute to resources and improved practices, and identify patient needs, safety risks, and system barriers.

Requirements

Requires high school completion plus a program of less than one year in community health, mental health, substance abuse, or peer support, or equivalent practical, lived experience and non-traditional training; at least one year of related experience or on-the-job training is also required. Candidates need experience supporting structurally marginalized patients and knowledge of trauma-informed care, harm reduction, community resources, crisis de-escalation, overdose response, CPR, and first aid.

Skills

Patient Engagement
Patient Navigation
Community Engagement
Trauma-Informed Care
Harm Reduction
Anti-Racist Practice
Anti-Discriminatory Practice
Anti-Oppressive Practice
Community Resource Knowledge
Crisis De-Escalation
Overdose Response
CPR
First Aid
Documentation
Teamwork
Diplomacy and Tact

Benefits

Healthcare Of Ontario Pension Plan
Transit Access
UHN Shuttle Service
Flexible Work Environment
Development Opportunities
Promotion Opportunities
Corporate Discounts
On-Site Gyms

Visa sponsorship

Not detected in the job text

Keywords

Social Medicine
Population Health
Patient Support
Patient Engagement
Patient Navigation
Social Determinants Of Health
Health Equity
Culturally Safe Care
Trauma-Informed Care
Harm Reduction
Anti-Racist Practice
Anti-Discriminatory Practice
Anti-Oppressive Practice
Community Resources
Community Engagement
Crisis De-Escalation
Overdose Response
CPR
First Aid
EPIC
Hospital Records
Patient Safety
Homelessness
Substance Use
Mental Health
Interdisciplinary Team

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