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Added 2 hours ago
UO
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UO
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UO
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UO
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University of Alberta

Clinical Admin Clerk

Edmonton, AB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum 2 years of relevant experience in a fast-paced dental office
Posting language: English
Posted: Oct 6, 2026

Original job description

This competition is open to all applicants however; internal applicants will be given priority consideration based on minimum qualifications, or a combination of experience, skills, and abilities before external applicants are considered.

This position has an end date of March 31, 2027.

Location - This role is in-person. Work primarily takes place at North Campus Edmonton.

Reporting to the Lead, Clinical Finance Services, the Patient Services Clerk provides clerical, administrative, financial and reception support to the patients, students, and instructors. This position works in a busy environment, processing financial transaction, submitting dental insurance claim forms, booking appointments, and act as first-point of contact with patients and students.

Responsibilities

First point of contact for patients: handling walk-ins and large volume of phone inquiries

Patient check-in

Registers new and existing patients and confirms patient demographics
Adds dental insurance if applicable
Collects any outstanding fees on account
Collects pre-payment for certain treatment types
Update lab tracking form to indicate payment has been made
Contact patients who have not checked in within 20 minutes of appointment start time

Patient check out

Reviews treatment entered for appropriate fee codes, make changes as required
Submit insurance forms via CDAnet or mail
Collect payments and allocate to the appropriate bank
Document any payment information in transaction notes
Schedules appointment requests for follow up appointments

Patient Follow up

Documents all patient communication in patient contact notes
Monitors cancelled and failed appointments, assist to fill short notice cancellations
Sends patient correspondence through Patient Access or Brightsquid
Maintains patient files in accordance with applicable policies and retention schedules
Ensures patient complaints are routed to Patient Services & Systems Supervisor
Retrieves and returns phone messages

Booking

Uses SoD OHC Recall (Continuing Care) System - SOP to assist in scheduling periodontal treatment
Use NEW PERIO WORKFLOW 2021-2022 documentation to ensure periodontal charting and recall cards are accurate and complete
Uses SoD Dashboards and related ‘audit rules’ in scheduling periodontal treatment and maintaining accuracy of chart information
Provides essential general program information to patients prior to and during the initial stages of treatment, this includes providing information regarding costs and payment options
Books new and existing patient appointments for emergency, dental hygiene, pediatric, etc.
Monitors that student schedule is fully utilized
Updates tracking of student experiences and patient information

Finance

Processes cheque, debit, and credit card payments and completes daily deposits
Processes CDAnet and paper claim submissions
Collects fees and completes insurance and third-party billing forms including coordination of benefits in the event of multiple insurance carriers
Contacts patients to ensure prompt payments of aged balance when required

Administration

Answers incoming phone calls from patients and forwards as appropriate
Provides new patients with link to patient sign up form
Process patient chart inactivation as approved by Team Director
Prepares patient chart copies as requested
Scheduling for special courses (eg. refresher courses), when required
Provide monthly assessment of student’s patient management skills to course director as requested
Coordinates and receives documents (referral letters, correspondence, medical history documents, etc.), and scans into patients’ electronic charts in axiUm database
Performs other administrative duties as required
Coordinates and receives documents (referral letters, correspondence, medical history documents, etc.), and scans into patients’ electronic charts in axiUm database

Qualifications

Dental Office Certificate or other dental-related post-secondary training
Minimum 2 years of relevant experience in a fast-paced dental office
Experience with processing a large volume of patient traffic and phone calls\
Proficient with dental software
Experience with POS devices, processing payments and completing deposits
Ability to critically analyze all aspects of the patient record and identify any required changes
Accurate data entry skills; strong attention to detail

Application Instructions

Click "Apply Now" to submit your resume and cover letter.

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

The University of Alberta, its buildings, labs and research stations are primarily located on the territory of Néhiyaw (Cree), Niitsitapi (Blackfoot), Métis, Nakoda (Stoney), Dene, Haudenosaunee (Iroquois) and Anishinaabe (Ojibway/Saulteaux), lands that are now known as part of Treaties 6, 7 and 8 and homeland of the Métis. The University of Alberta respects the sovereignty, lands, histories, languages, knowledge systems and cultures of all First Nations, Métis, and Inuit.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms - physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.

The Faculty of Medicine & Dentistry is one of the world’s top academic health science centres. With 21 departments, multiple research institutes and centres, and a focus on excellence in education, research, and clinical care, the faculty trains outstanding medical and dental professionals and drives global health innovation in collaboration with partners across sectors.

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More about this job

Responsibilities

The Patient Services Clerk provides comprehensive clerical, financial, and reception support to patients, students, and instructors in a busy dental environment. Responsibilities include managing patient check-ins and check-outs, processing financial transactions, submitting insurance claims, and maintaining accurate patient records.

Requirements

Candidates must possess a Dental Office Certificate or equivalent dental-related post-secondary training. A minimum of 2 years of relevant experience in a fast-paced dental office and proficiency with dental software are required.

Skills

Dental office administration
Financial transaction processing
Insurance claim submission
Patient scheduling
Customer service
Data entry
Dental software proficiency
Payment processing
Record keeping
Communication
Attention to detail
Conflict resolution
Administrative support
Reception duties

Visa sponsorship

Not detected in the job text

Keywords

Dental Office Certificate
Clinical Admin Clerk
Patient Services
Financial Services
CDAnet
axiUm database
Dental Insurance
POS devices
Scheduling
Patient Records
Administrative Support
Reception
Billing
Data Entry
Healthcare Administration
University of Alberta
Clinical Finance

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