Functional Analyst

This competition is open to all applicants however; internal applicants will be given priority consideration based on minimum qualifications, or a combination of experience, skills, and abilities before external applicants are considered.

This position has a term length of 2 years.

Location - This role is hybrid with a mix of remote and in-person work. Work primarily takes place at Enterprise Square.

Do you enjoy working in a collaborative environment, believe in service excellence and have a passion for optimizing processes, dealing with complex problems using integrated technology solutions to enhance user experience? Then this opportunity, as a Functional Analyst, may be a great fit.

Reporting to the Manager, Business Support Services the Functional Analyst acts as a key point of contact and subject matter expert bridging data management, reporting and configuration of systems changes between Shared Services and Enterprise systems and applications.

Responsibilities

• Participate and collaborate with Business and Technical teams in system upgrades, the design and development of new modules and/or processes, and the implementation of new solutions that will enhance business processes and user experience
• Conduct System Testing and facilitate User Acceptance Testing(UAT) to ensure successful deployment of changes
• Conducts first-stage investigations into issues raised by faculty and staff. Collect Relevant information to identify the source of the issue, formulate a solution and/or document complex issues for follow up with relevant stakeholders
• Investigates and analyzes data requests to determine expected outcomes, business/stakeholder requirements, and the best method for generating and accessing the information
• Configure  ticketing platform structures, including workflow automation, service catalog design, and dashboard reporting
• Informs the identification of key performance indicators that can support the measurement and monitoring of business performance toward strategic goals.
• Prepare and maintain documentation, including business process flows, system specifications, and training materials

Qualifications

• Post-secondary Diploma or Degree Computing Science or Management Information Systems
• Minimum 2 years as a Functional or Business Analyst experience with ERP HCM/Finance Applications
• Proficiency in PeopleSoft HCM & Finance modules (Recruitment, HR, Benefits, Payroll, GL, AP, AR etc.)
• Knowledge of SQL, Reporting and Data Analysis tools
• Hands-on experience in configuring, administering, and optimizing ITSM and ticketing platforms such as Freshservice
• The ability to communicate effectively, collaborate with business users/stakeholders, and work harmoniously with others
• Strong planning and organizational skills, managing time and resources effectively to achieve results, effectively focusing on workload priorities while working within strict deadlines

The following are preferred qualifications:

• Certification in a Business Analysis program certified by the International Institute of Business Analysts
• Knowledge of the post-secondary environment is an asset.
• Experience and knowledge of change management principles, methodologies, and tools. Proven organizational change management skills

Application Instructions

Please click "Apply Now" to submit your resume and cover letter as one document.

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package.

The University of Alberta, its buildings, labs and research stations are primarily located on the territory of Néhiyaw (Cree), Niitsitapi (Blackfoot), Métis, Nakoda (Stoney), Dene, Haudenosaunee (Iroquois) and Anishinaabe (Ojibway/Saulteaux), lands that are now known as part of Treaties 6, 7 and 8 and homeland of the Métis. The University of Alberta respects the sovereignty, lands, histories, languages, knowledge systems and cultures of all First Nations, Métis, and Inuit.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms - physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.

Shared Services is a close-knit community of smart, approachable people who collaborate, exchange knowledge and identify solutions. Our team of experts problem-solves by collaborating with Centres of Expertise (centres providing strategic expertise and specialized services in specific functional areas), faculty and staff in order to see the whole end-to-end process and find a solution that works for the entire community. We provide advice, guidance and leadership in process, quality and accuracy.

Shared Services is a highly educated, integrated team that provides service excellence in delivering and innovating the diverse catalogue of services we are responsible for. Ultimately, we create a human, positive experience when it comes to problem-solving.

The staff who are joining Shared Services can expect to feel empowered in the service they provide and look to grow their careers with critical thinking, relationship building and ongoing learning opportunities.