Manager, Accommodated Exams

Location - This role is in-person. Work primarily takes place at North Campus, Edmonton.

The Manager of Accommodated Exams provides operational leadership, staff supervision, risk management, and service oversight for the university’s accommodated exam program. The position is responsible for ensuring that students with approved exam accommodations receive timely, accurate, confidential, and legally compliant exam services, while also maintaining academic integrity and instructor confidence in the exam administration process.

Operating within the office of Accessibility & Accommodations, the Manager oversees the full accommodated exam cycle, including student exam requests, instructor exam details, scheduling, exam preparation, administration, invigilation, proctoring procedures, service quality, and post-exam follow-up. The position manages high-volume and time-sensitive operations that affect students, instructors, faculties, departments, and central administrative units across the university.

The Manager provides direct supervision and operational leadership to both continuing staff and a large complement of casual proctoring staff. The role requires strong knowledge of disability accommodation processes, exam administration, university policy, student service, privacy and confidentiality, staff supervision, scheduling, and continuous improvement. The Manager contributes to the university by ensuring equitable access to assessment while protecting the integrity, reliability, and credibility of university examinations.

Responsibilities

Team Leadership & Staff Management

• Recruit, onboard, schedule, and coach both permanent team members and a large complement of casual proctoring staff.

• Foster a collaborative, inclusive, and high-performance workplace environment.

Operational Leadership & Exam Delivery

• Oversee the complete accommodated exam lifecycle: registration, scheduling, exam prep, proctoring, invigilation, and post-exam follow-up.

• Ensure operations comply with university policies, disability accommodation standards, and privacy legislation.

Continuous Improvement & Risk Management

• Identify operational bottlenecks, implement streamlined workflows, and elevate service standards.

• Manage operational risks related to high-volume exam delivery and uphold strict academic integrity protocols.

Stakeholder Engagement & Resource Oversight

• Partner closely with accessibility specialists, instructors, faculty leaders, and central administrative units.

• Oversee financial administration and resource allocation for the accommodated exam center.

Qualifications

• Undergraduate degree required; graduate degree preferred in a relevant field such as education, student affairs, disability studies, public administration, social sciences, management, or a related discipline.
• Several years of progressively responsible experience in post-secondary student services, accessibility services, exam administration, academic operations, or a comparable complex service environment.
• Demonstrated knowledge of disability accommodation principles, duty to accommodate, accessibility, privacy, confidentiality, and equitable student service in a post-secondary environment.
• Strong understanding of exam administration, academic integrity, invigilation practices, student assessment processes, and the operational risks associated with high-volume exam delivery.
• Demonstrated experience supervising staff, including recruitment, onboarding, training, scheduling, coaching, performance management, and conflict resolution.
• Ability to manage large casual staffing complements and complex shift schedules in a high-volume, deadline-driven environment.
• Strong operational planning skills, including the ability to anticipate demand, assess capacity, allocate resources, manage competing priorities, and respond effectively to urgent issues.
• Excellent judgment and decision-making skills, particularly in situations involving student accommodations, academic integrity, instructor expectations, privacy, and institutional risk.
• Strong communication skills, including the ability to communicate clearly and respectfully with students, instructors, staff, proctors, vendors, and senior administrators.
• Ability to develop, document, implement, and improve procedures, workflows, training materials, communication templates, and service standards.
• Strong analytical and problem-solving skills, including the ability to identify service gaps, assess risks, interpret feedback, and recommend practical improvements.
• Demonstrated ability to manage sensitive and confidential information with discretion, professionalism, and sound judgment.
• Ability to work collaboratively with accessibility specialists/advisors, instructors, faculties, administrative units, technology partners, and other stakeholders.
• Experience with scheduling systems, student information systems, learning management systems, exam management platforms, spreadsheets, reporting tools, and standard office software.
• Commitment to student-centred service, accessibility, inclusion, procedural fairness, academic integrity, and continuous improvement.

Application Instructions

Click “Apply Now” and submit the following documents:

• Resume
• Cover Letter
• Access, Community, and Belonging Philosophy

This position has a comprehensive benefits package and an annual salary range of $71,191 to $118,659.

The terms and conditions of this appointment are governed by Schedule F of the collective agreement between the Board of Governors of the University of Alberta and the Association of Academic Staff of the University of Alberta.

The University of Alberta, its buildings, labs and research stations are primarily located on the territory of Néhiyaw (Cree), Niitsitapi (Blackfoot), Métis, Nakoda (Stoney), Dene, Haudenosaunee (Iroquois) and Anishinaabe (Ojibway/Saulteaux), lands that are now known as part of Treaties 6, 7 and 8 and homeland of the Métis. The University of Alberta respects the sovereignty, lands, histories, languages, knowledge systems and cultures of all First Nations, Métis, and Inuit.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms - physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.

Student Success and Experience (formerly Office of the Dean of Students) holds student support at the heart of everything we do. We provide services focused on student well-being and flourishing both in the classroom and beyond. We offer a wide range of services, including career guidance, health and wellness resources, academic support, and assistance for students facing unexpected challenges or personal difficulties. We also work closely with faculty and staff across campus to ensure students receive coordinated support when they need it most.