Manager, Accommodations Services

Location - This role is in-person. Work primarily takes place at North Campus, Edmonton.

The Manager of Accommodation Services provides operational and staff leadership for Accommodation Services within the Office of Accessibility & Accommodations. The position is responsible for ensuring the effective coordination, delivery, and continuous improvement of accommodation-related services that support disabled students and students requiring academic accommodations across the institution.

Working within institutional policies, relevant legislation, and the university’s commitments to accessibility, equity, inclusion, and student success, the Manager oversees a diverse service portfolio that includes communication access, assistive technology, alternate format materials, educational assistant supports, accessibility-related equipment and lending programs, and related student-facing services. The position ensures that services are delivered in a timely, consistent, student-centred, and legally compliant manner, while balancing operational demands, staff capacity, budgetary requirements, and evolving student needs.

The Manager contributes to the university by strengthening the quality, reliability, and responsiveness of accommodation services; supporting staff development and effective team functioning; improving workflows and service standards; and advancing awareness of accessibility and accommodation processes across campus and community contexts.

Responsibilities

• Empower & Lead a Dedicated Team: Recruit, mentor, and inspire a diverse group of accessibility professionals, fostering a supportive work culture and continuous staff development.

• Drive Campus-Wide Accessibility Culture: Serve as an ambassador for accessibility across the institution - building strong relationships with faculty, staff, and external partners to streamline accommodation workflows and promote inclusive practices.

• Direct High-Quality Student Supports: Oversee daily operations for critical services - including assistive technology, alternate format materials, communication access, and educational assistant support - ensuring timely, compassionate, and student-centred delivery.

• Manage Resources & Operations: Oversee budget administration, purchasing, grant reporting, and the lifecycle management of specialized adaptive equipment and accessibility assets.

• Innovate & Elevate Standards: Continuously evaluate service delivery, mitigate operational risks, and modernize processes to align with changing student demographics and emerging accessibility technologies.

Qualifications

• A post-secondary degree in a relevant field is required. A graduate degree or equivalent combination of education and progressively responsible experience in accessibility services, student affairs, disability services, education, public administration, or a related area would be an asset.
• The position requires a strong combination of supervisory, administrative, operational, and student-service expertise. The Manager must be able to lead staff, manage complex service workflows, support students and staff with tact and discretion, and ensure that accommodation services are delivered in a manner consistent with institutional policy, accessibility principles, and applicable legal requirements.
• Knowledge of academic accommodations, accessibility services, disability-related supports, and student-service operations in a post-secondary environment.
• Understanding of relevant legislation, policy frameworks, privacy requirements, confidentiality obligations, and institutional responsibilities related to accessibility and accommodation.
• Strong supervisory and people-management skills, including recruitment, onboarding, training, scheduling, performance management, conflict resolution, and team development.
• Ability to manage a diverse service portfolio, including communication access, assistive technology, alternate format materials, educational assistant supports, tutoring supports, and accessibility-related equipment.
• Strong operational planning and organizational skills, including the ability to manage competing priorities, peak service periods, urgent student needs, and multiple service workflows.
• Financial and administrative skills, including purchasing, reconciliation, purchase-order oversight, grant-application support, documentation, and resource tracking.
• Ability to interpret and apply policies and procedures consistently while exercising sound judgment in complex or sensitive situations.
• Strong communication skills, including the ability to explain processes clearly, prepare accessible written materials, support campus communications, and communicate effectively with students, staff, faculty, vendors, and external partners.
• Demonstrated commitment to student-centred service, accessibility, equity, inclusion, and the removal of barriers to education.
• Analytical and problem-solving skills, including the ability to identify service gaps, improve workflows, manage risk, and support continuous improvement.
• Ability to handle sensitive information with discretion, professionalism, and respect for privacy and confidentiality.
• Familiarity with assistive technologies, alternate format processes, accessible communications, and adaptive equipment used in post-secondary accommodation contexts.
• Experience supervising staff and managing complex student-facing services in a post-secondary setting is strongly preferred.
• Experience or familiarity with the Accommodate software system is considered an asset.

Application Instructions

Click “Apply Now” and submit the following documents:

• Resume
• Cover Letter
• Access, Community, and Belonging Philosophy

This position has a comprehensive benefits package and an annual salary range of $71,191 to $118,659.

The terms and conditions of this appointment are governed by Schedule F of the collective agreement between the Board of Governors of the University of Alberta and the Association of Academic Staff of the University of Alberta.

The University of Alberta, its buildings, labs and research stations are primarily located on the territory of Néhiyaw (Cree), Niitsitapi (Blackfoot), Métis, Nakoda (Stoney), Dene, Haudenosaunee (Iroquois) and Anishinaabe (Ojibway/Saulteaux), lands that are now known as part of Treaties 6, 7 and 8 and homeland of the Métis. The University of Alberta respects the sovereignty, lands, histories, languages, knowledge systems and cultures of all First Nations, Métis, and Inuit.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms - physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.

Student Success and Experience (formerly Office of the Dean of Students) holds student support at the heart of everything we do. We provide services focused on student well-being and flourishing both in the classroom and beyond. We offer a wide range of services, including career guidance, health and wellness resources, academic support, and assistance for students facing unexpected challenges or personal difficulties. We also work closely with faculty and staff across campus to ensure students receive coordinated support when they need it most.