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Client Service Coordinator
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The University of British Columbia
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- Full-time
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MANNARINO
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University of Alberta

Program Advisor - MMA, MRED, MAcc

Edmonton, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 19, 2026
Experience: 2+ years of related experience, ideally at a university or other academic institution.
Posting language: English
Posted: Nov 5, 2026

Original job description

This competition is open to all applicants; however, internal applicants will be given priority consideration based on minimum qualifications or a combination of experience, skills, and abilities before external applicants are considered.

This position has a fixed term from January 2027 to April 2028.

Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.

Reporting to the Academic Operations Officer, the Program Advisor works closely with students in the Master of Management Analytics (MMA), Master of Accounting (MAcc), Master of Real Estate Development (MRED) and future graduate programs, from the time a student accepts their offer of admission until they graduate. The role requires strong critical thinking and problem-solving, and the ability to look at a request as a whole rather than give a simple answer. Graduate business programs operate in a highly competitive environment, where the student experience directly affects program reputation, rankings and admissions.

The Program Advisor is responsible and accountable for:

Student program management
Advising current and prospective students
Building strong relationships with students and student groups
Enhancing the student experience
Researching and carrying out plans and new initiatives to maintain and expand program services
Cultivating strong relationships with new and existing instructors
Supporting AACSB Assurance of Learning and accreditation with the Academic Operations Officer and the Associate Dean

Responsibilities

Student Program Management and Advising

Advises students throughout their program on course selection, registration, leaves of absence, extensions, withdrawals and other academic decisions, and refers them to University resources as needed.
Monitors student progress against admission conditions, course requirements and graduation requirements, and keeps accurate, confidential student records.
Acts as the primary contact for students, staff and program leads on School and University graduate regulations, and liaises with the Faculty of Graduate & Postdoctoral Studies (GPS), the Registrar’s Office and academic departments.
Manages program timetables, registration procedures, academic deadlines and student communications.
Coordinates with Academic Directors on instructor assignments and course scheduling, books rooms and venues, manages course materials, and supports orientations, receptions and events with the Program Coordinator, Academic.
Provides backup coverage to the Program Advisor – EMBA and assists other staff during peak periods.

Accreditation, AACSB Assurance of Learning and Strategic Initiatives

Works with the Academic Operations Officer to complete Assurance of Learning (AOL) processes on time, compiles rubrics and assignments, maintains AOL archives and prepares the AOL report for the Master’s Programs.
Acts as the lead on professional program accreditation (for example, CPA Alberta).
Supports student and instructor surveys, reports results, and contributes program statistics for annual reports, unit review and accreditation.

Student Engagement and Extra-Curricular Activities

Acts as the liaison between the Master’s Office and the MMA, MAcc and MRED student groups, and supports the Graduate Business Students Association with policy guidance, governance, goal setting and coordination of activities and events.

The position works in the main program office in the Business Building, in a typical office environment, with remote work up to two days a week. Occasional evening and weekend work is required to support orientations, receptions and student events.

Qualifications

Minimum of a Bachelor’s degree; equivalent combinations of education and experience will be considered.
2+ years of related experience, ideally at a university or other academic institution.
Exceptional customer service skills.
Ability to work under pressure, prioritize effectively and make independent decisions.
Strong interpersonal, communication, organizational and time management skills.
Ability to work in a team environment and independently.
Ability to work well with individuals of diverse backgrounds and cultures.
Proficiency in Microsoft Office (Word, Excel) and Google applications (Docs, Forms, Sheets).
Knowledge of University procedures, policies, calendar information, Graduate Studies regulations, and privacy and information management requirements is preferred.
Working knowledge of Campus Solutions is considered an asset.

Application Instructions

Click "Apply Now" to submit your resume and cover letter.

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package.

The University of Alberta, its buildings, labs and research stations are primarily located on the territory of Néhiyaw (Cree), Niitsitapi (Blackfoot), Métis, Nakoda (Stoney), Dene, Haudenosaunee (Iroquois) and Anishinaabe (Ojibway/Saulteaux), lands that are now known as part of Treaties 6, 7 and 8 and homeland of the Métis. The University of Alberta respects the sovereignty, lands, histories, languages, knowledge systems and cultures of all First Nations, Métis, and Inuit.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms - physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.

The Alberta School of Business is one of the world’s leading institutions for business education and research. As the first and longest continually accredited business school in Canada, it is also one of the country’s largest, with 70 faculty members, 2,100 undergraduate students, and 950 graduate students. Since its inception in 1916, the school’s innovative thinking, entrepreneurial spirit, and leadership have shaped communities and businesses around the world. With a vision to develop and inspire entrepreneurial leaders from Alberta for the world, the School excels in research, teaching, and external engagement.

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More about this job

Responsibilities

The Program Advisor manages student programs, provides academic advising, and supports accreditation processes for graduate business programs. They also act as a liaison between the school and student groups while coordinating course scheduling and events.

Requirements

Candidates must have at least a Bachelor's degree and a minimum of two years of related experience, preferably in an academic setting. Proficiency in Microsoft Office and Google applications is required, along with strong organizational and interpersonal skills.

Skills

Student advising
Program management
Critical thinking
Problem-solving
Customer service
Interpersonal skills
Communication
Organizational skills
Time management
Microsoft Office
Google applications
Data analysis
Accreditation support
Academic administration

Visa sponsorship

Not detected in the job text

Keywords

Program Advisor
Academic Operations
Graduate Programs
Student Management
AACSB
Assurance of Learning
Accreditation
CPA Alberta
Campus Solutions
Higher Education
Student Engagement
Course Scheduling
Academic Advising
Data Reporting
Policy Guidance
Governance
Microsoft Word
Microsoft Excel
Google Docs
Google Sheets
Google Forms
Administrative Support
University Procedures
Graduate Studies Regulations

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