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Added 1 hour ago
Account Manager, ChemCare - Toronto
Univar Solutions
Toronto, ON
This is more than a traditional sales role. You will serve as a trusted advisor to customers, identifying opportunities to improve operational efficiency, reduce environmental impact,…
Added 1 hour ago
EP
Field Service Technician
East Penn Canada: Backup Power Division
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Allowances for safety shoes, prescription safety glasses, and uniforms
Added 1 hour ago
M
Security Partner Solution Sales
Microsoft
Toronto, ON
- Full-time
…partner portfolio. Your role will involve acting as a trusted advisor and business leader, developing the business strategy between Microsoft and your partners. You will also enhance your…
Added 1 hour ago
V
Spec, Proj Technical Integr
Vale
Canada
- Full-time
…management processes. This role also serves as a key planning advisor to Canadian Operations by providing independent schedule reviews, technical support, and planning capability…
Added 1 hour ago
V
Sr Spec, Technical
Vale
Canada
- Full-time
…interface with Enterprise Risk Management (ERM). As a trusted advisor to project teams and senior leadership, it provides independent challenge and insight on threats, opportunities and…
Added 2 hours ago
CO
Watch Clerk (PPT)
City of Nanaimo
BC · British Columbia, Canada
- Part-time
Added 2 hours ago
P
Principal, Hydrotechnical
Proven
Vancouver, BC
- Full-time
Dams and mining are central to this role. The practice delivers Dam Safety Reviews, dam safety inspections, inflow design flood and dam breach assessments, and dam design and construction…
Added 2 hours ago
FI
Project Manager
Fero International Inc.
Stoney Creek, NB
- Full-time
…time, within budget and to the highest standards of quality and safety. The role demands strategic leadership, effective communication and proactive risk management to drive successful…
Added 2 hours ago
EC
Employee Health Services Advisor
Edmonton Catholic Schools
AB · Greater Edmonton Metropolitan Area
- Full-time
Human Resource Services is seeking an experienced Employee Health Services Advisor to join our team!
Added 2 hours ago
PC
Principal, Hydrotechnical
PRI Consultants
Vancouver, BC
- Full-time
Dams and mining are central to this role. The practice delivers Dam Safety Reviews, dam safety inspections, inflow design flood and dam breach assessments, and dam design and construction…
Added 3 hours ago
MH
Junior Safety Advisor - Foremost Stettler
Manufacturers' Health & Safety Association (MHSA)
Stettler, AB
- Full-time
Foremost is seeking a full-time Junior Safety Advisor located at our Stettler facility who reports into the HSE & HR Senior Manager. The Junior Safety Advisor supports the development,…
Added 3 hours ago
PA
Parts Advisor (Brampton Mitsubishi)
Performance Auto Group
Brampton, ON
- Full-time
Mitsubishi Brampton is looking for a team oriented, hardworking Parts Advisor to join their team!
Added 3 hours ago
CS
Emergency and Continuity Management Specialist
CCEM Strategies Ltd.
Vancouver, BC
- Full-time
Be a trusted advisor and partner to our clients; personify their best interests when determining how CCEM can add the most value to improve their resilience, and guide them through each…
Added 3 hours ago
BF
Terminal Technical Standards Lead
BC Ferries
BC · British Columbia, Canada
- Full-time
…Engineering and Operations teams, you'll serve as a trusted technical advisor translating complex codes and regulatory requirements into clear, consistent guidance that supports safe…
Added 3 hours ago
Aviation Infrastructure Program Leader / Design Director
Mott MacDonald
Toronto, ON
Serving as a trusted senior advisor to client executives, airport authorities, delivery partners, and key stakeholders.
Added 4 hours ago
FH
Pharmacist - Powell River General Hospital
Fraser Health Authority
Powell River, BC
- $54.49 to $68.1 CAD / hour
- Part-time
…where you work, and the people around you. From the financial advisor handling our health care resources, to the IT professional enabling life-saving data, to the nurse and physician on the…
Added 4 hours ago
UO
Safeguarding Research Analyst
University of Calgary
Calgary, AB
- Full-time
This position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Job Family, Phase 2.
Added 4 hours ago
BH
Mechanical Division Manager - Generation Engineering
BC Hydro
Burnaby, BC
- $158,900 to $200,900 CAD / year
- Full-time
Serves as a senior technical advisor and subject matter expert for engineering programs and projects, providing guidance on engineering solutions, standards, specifications, risk…
Added 4 hours ago
ES
Network & Security Architecture
Epsilon Solutions Ltd.
Mississauga, ON
- Full-time
…environments. This role acts as the design authority and trusted advisor, ensuring solutions align with business objectives, regulatory requirements, and operational…
Added 4 hours ago
AS
Site HSE Advisor
ATCO Structures
Calgary, AB
- Full-time
We're seeking a dedicated and experienced Site HSE Advisor to support our permanent modular construction projects team across the Western Canada region. This is a temporary role designed to…
Added 5 hours ago
UO
Shared Service Advisor
University of Alberta
Edmonton, AB
- Full-time
All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms - physical, cultural, and psychological. This is achieved by promoting a safe…
Added 5 hours ago
Safety Advisor
MacKay Contracting
Sparwood, BC
…delivers complex projects safely, responsibly, and with pride. Safety isn’t a department here - it’s how we work. We’re looking for a Safety Advisor who shares that mindset and is ready to…
Added 5 hours ago
R
Agile Project Manager / Release Train Engineer (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
Trust-Building & Program Evangelism: ability to act as an energetic cheerleader and trusted advisor who builds psychological safety and enthusiasm within delivery teams, while…
Added 5 hours ago
ON
Legal Coordinator- Litigation Team
Ontario Nurses' Association
Toronto, ON
- Full-time
…rights/return to work/accommodation, occupational health & safety, and proceedings before the Ontario Labour Relations Board (OLRB) under the Labour Relations Act, Public Sector Labour…
Added 5 hours ago
C
Agile Project Manager / Release Train Engineer (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
Trust-Building & Program Evangelism: ability to act as an energetic cheerleader and trusted advisor who builds psychological safety and enthusiasm within delivery teams, while…

University of Alberta

Shared Service Advisor

Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 16, 2026

Original job description

This competition is open to all applicants however; internal applicants will be given priority consideration based on minimum qualifications, or a combination of experience, skills, and abilities before external applicants are considered.

Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at Enterprise Square, Edmonton.

The Shared Services Staff Service Centre is seeking a highly motivated, service and results oriented individual to provide one-on-one service and support for prospective and current staff regarding Shared Services processes in HR and Finance. Advisors will offer service and navigational support in an efficient and holistic manner, networking with other Shared Services teams, University Services and Finance portfolios, or other campus resources. As the first point of contact for employee HR and Finance inquiries, you’ll provide advice, guidance and leadership in process, quality and accuracy, with a focus on:

Responsibilities

Providing comprehensive advice and support through various channels regarding inquiries and requests related to HR and Financial processing streams and escalating matters outside of these purviews to the appropriate Shared Services team or Centres of Expertise.
Actively listening to staff and other stakeholders to understand needs and desired outcomes, while using empathy and intentional communication to navigate difficult and potentially sensitive interactions.
Using available resources, gather relevant information to process, prioritize, and categorize all interactions with staff.
Addressing and resolving inquiries with knowledge of university systems, programs, policies, procedures, requirements, and options, escalating through the proper channels only when necessary.
Anticipating needs and proactively responding to requests, providing subject matter expertise, professional advice, and recommendations extending beyond the initial request.
Collaboratively working with the Staff Service Centre team, team lead, and other members of Shared Services to share knowledge and utilize errors as learning opportunities for the benefit of the team.
Documenting and managing client interactions using a Service Management tool with detailed notes for every interaction, and moving requests to the appropriate team if necessary to ensure appropriate resolution.
Delivering high-quality service that demonstrates a commitment to service excellence and ensures a superior client experience while consistently meeting performance standards
Contributing to continuous improvement initiatives/projects that require the knowledge or resources of the Staff Service Centre
Updating and managing knowledge base, chatbot, and other self-service resources as required

Qualifications

Diploma in a related area.
Minimum of one to three years of Human Resources, Finance, or administrative service delivery experience in a large, complex, metrics-driven service delivery environment.
Excellent written and verbal communication, with a demonstrated attention to detail.

Application Instructions

Click "Apply Now" to submit your resume and cover letter

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package.

The University of Alberta, its buildings, labs and research stations are primarily located on the territory of Néhiyaw (Cree), Niitsitapi (Blackfoot), Métis, Nakoda (Stoney), Dene, Haudenosaunee (Iroquois) and Anishinaabe (Ojibway/Saulteaux), lands that are now known as part of Treaties 6, 7 and 8 and homeland of the Métis. The University of Alberta respects the sovereignty, lands, histories, languages, knowledge systems and cultures of all First Nations, Métis, and Inuit.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms - physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.

Shared Services is a close-knit community of smart, approachable people who collaborate, exchange knowledge and identify solutions. Our team of experts problem-solves by collaborating with Centres of Expertise (centres providing strategic expertise and specialized services in specific functional areas), faculty and staff in order to see the whole end-to-end process and find a solution that works for the entire community. We provide advice, guidance and leadership in process, quality and accuracy.

Shared Services is a highly educated, integrated team that provides service excellence in delivering and innovating the diverse catalogue of services we are responsible for. Ultimately, we create a human, positive experience when it comes to problem-solving.

The staff who are joining Shared Services can expect to feel empowered in the service they provide and look to grow their careers with critical thinking, relationship building and ongoing learning opportunities.

Apply About employer

More about this job

Responsibilities

The Shared Service Advisor provides one-on-one support for HR and Finance inquiries, acting as the first point of contact for staff. They are responsible for navigating complex processes, documenting interactions, and collaborating with other teams to ensure service excellence.

Requirements

Candidates must possess a diploma in a related area and have one to three years of experience in HR, Finance, or administrative service delivery. Excellent written and verbal communication skills are required, along with the ability to work in a metrics-driven environment.

Skills

Human Resources
Finance
Administrative service delivery
Customer service
Communication
Attention to detail
Problem-solving
Service management
Process improvement
Relationship building
Critical thinking
Data entry
Conflict resolution
Empathy
Documentation

Visa sponsorship

Not detected in the job text

Keywords

Shared Services
Human Resources
Finance
Service Management
Administrative Support
Process Improvement
Client Experience
Knowledge Base
Chatbot
Metrics-driven
University Systems
Stakeholder Engagement
Policy Compliance
Documentation
Collaboration
Subject Matter Expertise
Hybrid Work
Higher Education

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