This competition is open to all applicants however; internal applicants will be given priority consideration based on minimum qualifications, or a combination of experience, skills, and abilities before external applicants are considered.
This position has a term length of 2 years from the date of hire.
Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.
The Student Record & Open Studies Coordinator reports to the Assistant Registrar, Enrolment Services and has a dual role within the Office of the Registrar. Coordinators utilize their specialized understanding of records, registration and fees policy and procedure to provide both direct and indirect student services and support student service units, such as student services, undergraduate faculties, departments and continuing education teaching departments.
Through all service provision, the coordinator ensures the accuracy and completeness of the student record. They provide Faculty Student Services for Open Studies students. Through the combined roles, the coordinator works to ensure that a ‘Student First’ experience is provided to the students of the University of Alberta. Coordinators work in a team environment that is composed of the Assistant Registrars, Specialists, and Coordinators.
Responsibilities
- Support Registration across undergraduate and continuing education, providing lateral support for graduate studies by request. The Coordinator becomes an expert in registration transactions for individual students as well as mass processing.
- Support students by understanding how their registration translates into academic status as well as impacts their fee assessment. Working within the team, they are experts in tuition and fee assessment across all careers.
- Support the Faculty of Open Studies and give students direct support through their Open Studies career. This can include, but not limited to: approving withdrawals, reviewing deferred exams, approving grade changes and informing students of University policies and procedures.
- Support Faculties, Departments and other Registrar's Office Units by applying expertise in policy and procedure related to Registration, Student Academic Records and Fees. The broad range of expertise helps support the University community both in activating and inactivating students' programs, providing records correction support, and reviewing for conditions within the database that need to be resolved.
- Responding to inquiries, participating in monitoring and overall ensuring the student and the university meet our guarantee commitments.
- Contributing to a team atmosphere, building positive formal and informal relationships within the context of University and Office of the Registrar goals.
- Use functional skills and learnings to ensure the student and process are seamless where possible and contribute their developed expertise to continuous improvement.
Qualifications
- A University degree is preferred; however, a minimum of a two-year diploma is required.
- 2 years of office-related experience with knowledge of University policies and procedures.
- Familiarity with Campus Solutions and University policies required.
- A logical and analytical mind with an aptitude for problem solving and troubleshooting.
- Experience working in a team environment.
- Strong customer service skills.
- High attention to detail and analytical skills.
- Ability to problem-solve and handle multiple tasks in a strict policy environment.
- Experience within the areas of records, registration and fees is an asset.
Application Instructions
Click "Apply Now" to submit your resume and cover letter.
This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).
This position offers a comprehensive benefits package.
The University of Alberta, its buildings, labs and research stations are primarily located on the territory of Néhiyaw (Cree), Niitsitapi (Blackfoot), Métis, Nakoda (Stoney), Dene, Haudenosaunee (Iroquois) and Anishinaabe (Ojibway/Saulteaux), lands that are now known as part of Treaties 6, 7 and 8 and homeland of the Métis. The University of Alberta respects the sovereignty, lands, histories, languages, knowledge systems and cultures of all First Nations, Métis, and Inuit.
The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.
Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.
At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.
We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.
All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms - physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.
The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.
L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.
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Office of the Registrar (RO) plays a key role in every aspect of the student experience, from recruitment to graduation and beyond. The RO also supports the broader campus community, including faculties, departments, and other units.
