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Added 4 hours ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The incumbent is the Trauma team’s contact, support and resource person when dealing with the Research Ethics Board, industry partners, hospital services, etc..
Added 4 hours ago
Customer Success Specialist
West Coast Reduction Ltd.
Vancouver, BC
…onboarding, training, product adoption, deliveries and ongoing field support for restaurant and commercial kitchen…
Added 4 hours ago
A
Field Representative - Alcoholic Beverages
Acosta
Burlington, ON
- Full-time
…ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling,…
Added 15 hours ago
IC
Field Sales Representative
Iceberg Cyber
Toronto, ON
- Full-time
We are looking for an energetic, resilient B2B Field Sales Representative who already understands what it takes to start conversations with strangers, handle rejection, and create…
Added 16 hours ago
TI
Property and Casualty Office Representative
Tammy Insurance Agency
Oshawa, ON
- $40,000 to $65,000 CAD / year
- Full-time
Interest in marketing products and services based on customer needs.
Added 19 hours ago
NS
Extension Agent, 4-H Youth Development (Assistant, Associate or Full Agent)
NC State Extension Forestry
ON · Durham, ON
- Full-time
…educational programs, publications, and events, Cooperative Extension field faculty deliver unbiased, research-based information to North Carolina…
Added 20 hours ago
A
Field Representative - Alcoholic Beverages
Acosta
Toronto, ON · Etobicoke, ON
- Full-time
…ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling,…
Added 21 hours ago
R
Internship - Winter 2027 - Compressor Drafting Intern
RTX
Mississauga, ON
- Full-time
…transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the…
Added 22 hours ago
R
Internship – Winter – Draftsperson, Product Definition
RTX
Mississauga, ON
- Full-time
…transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the…
Added 22 hours ago
W
HSE Specialist
Worley
AB · Edmonton, AB
- Full-time
…employees enjoy exciting careers in fabrication, modularization, field installation, and professional support services for some of world's most challenging heavy-oil facilities, gas plants,…
Added 22 hours ago
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Route Service Representative - UniFirst Canada (Class 5)
UniFirst
Montreal, QC
- Full-time
…opportunités de présenter de nouveaux vêtements, produits et services qui profitent au client, ce qui génère des revenus supplémentaires tout en améliorant la valeur ajoutée. Vous…
Added 23 hours ago
M
GWS Internal Wholesaler - Retail
Manulife
Toronto, ON · Waterloo, ON · Vancouver, BC
- Full-time
College or University degree in a related field is preferred
Added 23 hours ago
A
Virology, Therapeutic Specialist - Northern Ontario
AbbVie
Sudbury, ON · Greater Sudbury, Ontario
- $93,000 to $143,000 CAD / year
- Full-time
Our Therapeutic Specialists develop robust business plans to execute brand strategy and tactics in the field, deliver sales performance and effectively build strong customer relationships…
Added 1 day ago
AG
Field Representative - Alcoholic Beverages
Acosta Group
Orleans, ON
- Full-time
…ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling,…
Added 1 day ago
AG
Field Representative - Alcoholic Beverages
Acosta Group
Ottawa, ON
- Full-time
…ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling,…
Added 1 day ago
A
Retail Sales Representative
Acosta
Quebec, QC
- Full-time
We are currently looking for a results-oriented sales representative to represent our customers in grocery stores in their territory.
Added 1 day ago
FT
Inside Sales Representative, Grande Prairie (Whispering Ridge)
Fountain Tire
Grande Prairie, AB
- Other
Fountain Tire Grande Prairie (10205 156 Avenue), an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as an Inside Sales Representative!
Added 1 day ago
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Trading Enablement Specialist
BMO
Toronto, ON
- Full-time
Registered Investment Services Representative (RISR).
Added 1 day ago
NC
Project Coordinator (Entry-Level)
Newfoundland Capital Corporation Limited
Montreal, QC
- Full-time
…industry leader in TV broadcasting, streaming, radio, business services, and advertising. Stingray provides commercial music, digital signage solutions, and in-store media to businesses…
Added 1 day ago
NC
Project Manager
Newfoundland Capital Corporation Limited
Montreal, QC
- Full-time
…industry leader in TV broadcasting, streaming, radio, business services, and advertising. Stingray provides commercial music, digital signage solutions, and in-store media to businesses…
Added 1 day ago
WD
Museum Associate - Part-time position
Western Development Museum
Moose Jaw, SK
- Part-time
…WDM Moose Jaw. The position also provides scheduled Visitor Services coverage. Working cooperatively with staff and volunteers, the Museum Associate helps create welcoming, engaging…
Added 1 day ago
Coordinator, Construction Services (Major Capital Infrastructure)
Defence Construction Canada
BC
The Coordinator, Construction Services, manages and administers medium-complexity construction, professional services and service contracts during construction to ensure compliance with…
Added 1 day ago
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Project Manager
Powell
Acheson, AB
- Full-time
As a top player in Switchgear and E-house Manufacturing, Field & Valve Servicing, a career with us will challenge you to solve some very tough problems. You will be rewarded with growth,…
Added 1 day ago
H
Nurse Practitioner
HealthCareersInSask.ca
Kipling, SK
- Full-time
Knowledge of diverse, culturally safe and representative workforce
Added 1 day ago
A
Field Representative - Alcoholic Beverages
Acosta
Ottawa, ON
- Full-time
…ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling,…

Closed listing

University of Alberta

Student Service Advisor

Edmonton, AB, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Closing date: Oct 3, 2026
Posting language: English
Posted: Sep 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

This competition is open to all applicants however; internal applicants will be given priority consideration based on minimum qualifications, or a combination of experience, skills, and abilities before external applicants are considered.

There is also a Temporary Student Service Advisor opportunity available. If you would like to be considered for both opportunities, please submit an application to both competitions.

Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.

Reporting to the Team Lead, Student Service Centre (SSC), the Student Service Centre Advisor supports current students, prospective students, applicants, parents, alumni and the general public by providing outstanding customer service and detailed information and navigational support concerning University of Alberta policies and procedures with respect to: admissions, registration, tuition and student fees, financial aid and scholarship information, student records and transcripts, exams, and convocation. Advisors will also be knowledgeable about what services are offered by other offices/units across campus so that they are able to advise appropriately on expected processes and also make effective referrals. Services are provided to all categories of students; this includes prospective students and current graduate and undergraduate students.

Responsibilities

Adheres to all legal and regulatory student advising requirements, including ATIA legislation and University policies.
Interprets policy, procedures, and programs as they pertain to students, both current and prospective, specifically graduate, undergraduate, Aboriginal, international, mature, and nontraditional students.
Provides comprehensive advice to students, parents, faculty, and school counsellors in person, via email and/or electronic communication tools (chats, instant messenger) and by telephone, regarding admission requirements, admission processes, residence and housing options, student records, ATIA fee assessment, financial aid and support, student awards, academic programs, registration, examinations, and convocation procedures.
Provides one-on-one advising sessions to current and prospective students regarding program requirements, admission criteria and transfer requirements, including transfer credit information, requiring thorough knowledge of UAlberta’s admission and transfer credit policies, including Alberta Council on Admissions and Transfer (ACAT).
Uses knowledge of systems, policies, procedures, and exercises professional judgment to solve unusual or complex problems.
Anticipates needs and proactively responds to requests, providing subject matter expertise, professional advice, and recommendations extending beyond a student’s initial request.
Provides effective and appropriate referrals to other departments when necessary for problem resolution and services and ensures that students are provided with basic information about why they have been referred and the processes they will encounter. This requires extensive knowledge of other services provided on campus and how those services are administered and under what circumstances.
Advises students of University of Alberta policies with respect to course withdrawal, examinations, academic standing, and fee assessment.
In partnership with the National Recruitment division and the Campus Visit Program, participates in recruitment activities to advise prospective students, parents, school counsellors, and others of the current admission requirements and application.

Qualifications

A post-secondary degree in a related field (e.g., Adult Education, Management, Public Administration, Education, Leadership, Cognitive Psychology, or Psychology of Learning), along with a minimum of two to three years of directly related experience working in a university student services environment, is required. Equivalent combinations of related education and experience may be considered.
Demonstrated ability to develop and maintain positive, professional, and collaborative working relationships with internal and external clients and stakeholders.
Ability to work independently while contributing effectively as a collaborative team member and positive representative of the Student Service Centre and the University of Alberta.
Ability to interact knowledgeably, respectfully, and effectively with diverse individuals representing a broad range of backgrounds, credentials, abilities, and literacy/language levels.
Excellent verbal, written, and interpersonal communication skills, with exceptional attention to detail and accuracy.
Excellent time management skills, with the proven ability to prioritize competing demands, manage multiple tasks, and meet deadlines in a fast-paced environment while maintaining a high level of accuracy.
Strong analytical, organizational, and problem-solving skills, including the ability to assess issues and determine when escalation is appropriate.
Ability to triage and appropriately refer students who are in distress while maintaining strict confidentiality and adhering to FOIP, records management protocols, UAPPOL, and other applicable University policies and legislation.
Working knowledge of University of Alberta policies, processes, colleges, faculties, administrative units, and student services, including the Discrimination, Harassment, and Duty to Accommodate Policy, the Code of Student Behaviour, Helping Individuals at Risk, and FOIP.
Proficiency with electronic records, databases, communication platforms, and learning management systems. Intermediate or higher proficiency with Microsoft 365, Google Workspace, and eClass (Moodle) is preferred.
Experience using PeopleSoft Student Administration (Campus Solutions) is considered an asset.
Demonstrated commitment to supporting the University of Alberta's values of diversity, equity, inclusion, accessibility, and belonging.
The successful candidate will demonstrate the following behavioural competencies:
- Communication
- Customer Service Excellence
- Interpersonal Communication
- Problem Solving
- Teamwork

Application Instructions

Click "Apply Now" to submit your resume and cover letter.

This competition may be used to fill multiple positions.

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package.

The University of Alberta, its buildings, labs and research stations are primarily located on the territory of Néhiyaw (Cree), Niitsitapi (Blackfoot), Métis, Nakoda (Stoney), Dene, Haudenosaunee (Iroquois) and Anishinaabe (Ojibway/Saulteaux), lands that are now known as part of Treaties 6, 7 and 8 and homeland of the Métis. The University of Alberta respects the sovereignty, lands, histories, languages, knowledge systems and cultures of all First Nations, Métis, and Inuit.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms - physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.

The Office of the Registrar (RO) plays a key role in every aspect of the student experience, from recruitment to graduation and beyond. The RO also supports the broader campus community, including faculties, departments, and other units.

About employer

More about this job

Responsibilities

The Student Service Advisor provides comprehensive navigational support and information to students, alumni, and the public regarding university policies, admissions, and financial aid. They also act as a subject matter expert to resolve complex student issues and facilitate effective referrals to other campus departments.

Requirements

Candidates must possess a post-secondary degree in a related field and at least two to three years of experience in a university student services environment. Strong communication, analytical, and problem-solving skills are essential, along with proficiency in electronic records management and office software.

Skills

Customer service
Student advising
Policy interpretation
Communication
Problem solving
Time management
Analytical skills
Microsoft 365
Google Workspace
EClass
PeopleSoft
Records management
Interpersonal skills
Conflict resolution
Triage

Visa sponsorship

Not detected in the job text

Keywords

Student Services
Higher Education
Admissions
Financial Aid
Registrar
Policy Compliance
Academic Advising
Microsoft 365
Google Workspace
EClass
PeopleSoft
Campus Solutions
FOIP
UAPPOL
Customer Service
Data Management
Records Management
Student Records
Academic Programs
Recruitment

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