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Added 7 mins ago
Service Advisor
Camions Excellence Peterbilt
Laval, QC
…feel confident and taken care of. Join our team as a Service…
Added 7 mins ago
Marketing Operations Analyst
D2L
Canada
Act as a trusted advisor to the marketing organization on how to use our systems effectively to execute and measure programs
Added 7 mins ago
SL
Conseiller/Conseillère stagiaire, Programme de perfectionnement du conseiller -Possibilités d'emploi -futures/Advisor Trainee- Advisor Development Program -Future Opportunities
Sun Life
Montreal, QC · Pointe-Claire, QC
- Full-time
…help them plan financially for the various stages of life. Our Advisor Development Program is designed to prepare you for a successful launch to an advisory career at Sun…
Added 7 mins ago
SL
Conseiller/Conseillère stagiaire, Programme de perfectionnement du conseiller -Possibilités d'emploi -futures/Advisor Trainee- Advisor Development Program -Future Opportunities
Sun Life
Brossard, QC · Montreal, QC · Saint-Jean-sur-Richelieu, QC
- Full-time
…help them plan financially for the various stages of life. Our Advisor Development Program is designed to prepare you for a successful launch to an advisory career at Sun…
Added 7 mins ago
SE
Sr Operations Advisor
Suncor Energy
Calgary, AB
- Full-time
…asset? We have an exciting opportunity for a Sr Operations Advisor to support upcoming Firebag field growth projects. You will play a key role in helping integrate future project scopes…
Added 7 mins ago
SL
Conseiller/Conseillère stagiaire, Programme de perfectionnement du conseiller -Possibilités d'emploi -futures/Advisor Trainee- Advisor Development Program -Future Opportunities
Sun Life
Blainville, QC · Laval, QC · Rouyn-Noranda, QC
- Full-time
…help them plan financially for the various stages of life. Our Advisor Development Program is designed to prepare you for a successful launch to an advisory career at Sun…
Added 7 mins ago
JA
OT Cyber Security Advisor
JR Automation
Toronto, ON
- Full-time
The Cybersecurity Advisor ensures consistency of project solutions that are cyber secure by design. That is, according to defined cybersecurity policy, technical roadmap, and Customer…
Added 7 mins ago
TI
Coordinator II-Safety
TEAM, Inc.
AB · Edmonton, AB
- Full-time
…direct communication with management. This role serves as a key advisor to company leadership on safety-related findings and is instrumental in promoting and communicating TEAM’s safety…
Added 7 mins ago
RD
Administrative Assistant
RBC Dominion Securities
Toronto, ON
- Part-time
…ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering efficient…
Added 7 mins ago
RD
Associate
RBC Dominion Securities
Toronto, ON
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. As an…
Added 8 mins ago
RD
Associate Advisor
RBC Dominion Securities
Toronto, ON
- Full-time
As an Associate Advisor (Relationship Manager), you will work alongside the other members of this Chairman's Council team to provide proactive advice and support tailored to our most valued…
Added 8 mins ago
AG
SAP Senior Business Systems Analyst (SAP Finance)
Addmore Group
Oshawa, ON
- Full-time
Act as a trusted advisor to Finance leadership, providing guidance on SAP-enabled process improvements, compliance, and best practices.
Added 22 mins ago
D
Advisor, Business development and sales support
Desjardins
Montreal, QC · Quebec, QC
- Full-time
As a sales and business development support advisor, you help serve and maintain business relationships with members and clients. You help sell products and services through multiple…
Added 22 mins ago
D
Senior Advisor, Digital Innovation and Transformation
Desjardins
Toronto, ON
- Full-time
…services offered to members, clients, and partners. The Principal Advisor, Digital Innovation and Transformation will help define, structure, and bring to life the digital vision for Group…
Added 22 mins ago
EO
HSE Advisor
Edge OFS
Red Deer, AB
- Full-time
We are seeking an experienced HSE Advisor to support and promote our Health, Safety, and Environmental (HSE) Management System across our operations. This role is responsible for providing…
Added 22 mins ago
C
Associate Financial Advisor
CIBC
Montreal, QC
- Full-time
…difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you recommend simple,…
Added 22 mins ago
HR Advisor - Organizational Development
The St. Lawrence Seaway Management Corporation
St. Catharines, ON
…and our people are what make this change possible. As an HR Advisor, you will translate the organization's needs into HR projects, programs and tools, and support teams through…
Added 22 mins ago
CF
Investment Operations Associate
CI Financial
CDA-Aligned-Head Office
- Full-time
…their mission to provide excellent support to our Investment Advisor clients. The Client Experience Team is the ‘go to’ for our Advisors, this relationship is based on the trust they have…
Added 22 mins ago
B
Manager, Digital Strategy & Insights
BMO
Toronto, ON · BMOPLACE
- Full-time
Acts as a trusted advisor to assigned business/group for assigned initiatives/business programs.
Added 22 mins ago
Team Coordinator Customer Service (Living Benefits)
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Montreal, QC · Regina, SK
…team, and play a central role in delivering an exceptional advisor and client experience? Insurance Operations is pleased to announce an exciting opportunity for the role of a Team…
Added 37 mins ago
IF
Associate, Sales and Customer Service
Intact FC
Montreal, QC · Sherbrooke, QC
- Full-time
…Associate, Sales and Customer Service, you’ll become a trusted advisor in helping Canadians protect the things they care…
Added 37 mins ago
FC
Team Manager Insurance Operations
Fidelity Canada
Mississauga, ON
- Full-time
…support sustainable growth while delivering an exceptional advisor and client…
Added 37 mins ago
NC
Account Coordinator, Commercial SME
NFP Corp
Calgary, AB · Edmonton, AB · Langley (District), BC · Newmarket, ON · Ottawa, ON · Toronto, ON · Windsor, ON · Langley, BC
- Full-time
Added 37 mins ago
NB
Chief Advisor Regulatory Governance
National Bank of Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
A career as a Chief Advisor in the Prudential Standards and Oversight Office at National Bank means playing a central role in strengthening the Bank’s prudential risk governance, regulatory…
Added 37 mins ago
JA
Business Development Manager – Substation Services & Lifecycle Solutions
JR Automation
Stoney Creek, NB
- Full-time
Position the organization as a trusted advisor for asset lifecycle management and modernization planning.

University of Alberta

Student Service Advisor

Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

This competition is open to all applicants however; internal applicants will be given priority consideration based on minimum qualifications, or a combination of experience, skills, and abilities before external applicants are considered.

There is also a Temporary Student Service Advisor opportunity available. If you would like to be considered for both opportunities, please submit an application to both competitions.

Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.

Reporting to the Team Lead, Student Service Centre (SSC), the Student Service Centre Advisor supports current students, prospective students, applicants, parents, alumni and the general public by providing outstanding customer service and detailed information and navigational support concerning University of Alberta policies and procedures with respect to: admissions, registration, tuition and student fees, financial aid and scholarship information, student records and transcripts, exams, and convocation. Advisors will also be knowledgeable about what services are offered by other offices/units across campus so that they are able to advise appropriately on expected processes and also make effective referrals. Services are provided to all categories of students; this includes prospective students and current graduate and undergraduate students.

Responsibilities

Adheres to all legal and regulatory student advising requirements, including ATIA legislation and University policies.
Interprets policy, procedures, and programs as they pertain to students, both current and prospective, specifically graduate, undergraduate, Aboriginal, international, mature, and nontraditional students.
Provides comprehensive advice to students, parents, faculty, and school counsellors in person, via email and/or electronic communication tools (chats, instant messenger) and by telephone, regarding admission requirements, admission processes, residence and housing options, student records, ATIA fee assessment, financial aid and support, student awards, academic programs, registration, examinations, and convocation procedures.
Provides one-on-one advising sessions to current and prospective students regarding program requirements, admission criteria and transfer requirements, including transfer credit information, requiring thorough knowledge of UAlberta’s admission and transfer credit policies, including Alberta Council on Admissions and Transfer (ACAT).
Uses knowledge of systems, policies, procedures, and exercises professional judgment to solve unusual or complex problems.
Anticipates needs and proactively responds to requests, providing subject matter expertise, professional advice, and recommendations extending beyond a student’s initial request.
Provides effective and appropriate referrals to other departments when necessary for problem resolution and services and ensures that students are provided with basic information about why they have been referred and the processes they will encounter. This requires extensive knowledge of other services provided on campus and how those services are administered and under what circumstances.
Advises students of University of Alberta policies with respect to course withdrawal, examinations, academic standing, and fee assessment.
In partnership with the National Recruitment division and the Campus Visit Program, participates in recruitment activities to advise prospective students, parents, school counsellors, and others of the current admission requirements and application.

Qualifications

A post-secondary degree in a related field (e.g., Adult Education, Management, Public Administration, Education, Leadership, Cognitive Psychology, or Psychology of Learning), along with a minimum of two to three years of directly related experience working in a university student services environment, is required. Equivalent combinations of related education and experience may be considered.
Demonstrated ability to develop and maintain positive, professional, and collaborative working relationships with internal and external clients and stakeholders.
Ability to work independently while contributing effectively as a collaborative team member and positive representative of the Student Service Centre and the University of Alberta.
Ability to interact knowledgeably, respectfully, and effectively with diverse individuals representing a broad range of backgrounds, credentials, abilities, and literacy/language levels.
Excellent verbal, written, and interpersonal communication skills, with exceptional attention to detail and accuracy.
Excellent time management skills, with the proven ability to prioritize competing demands, manage multiple tasks, and meet deadlines in a fast-paced environment while maintaining a high level of accuracy.
Strong analytical, organizational, and problem-solving skills, including the ability to assess issues and determine when escalation is appropriate.
Ability to triage and appropriately refer students who are in distress while maintaining strict confidentiality and adhering to FOIP, records management protocols, UAPPOL, and other applicable University policies and legislation.
Working knowledge of University of Alberta policies, processes, colleges, faculties, administrative units, and student services, including the Discrimination, Harassment, and Duty to Accommodate Policy, the Code of Student Behaviour, Helping Individuals at Risk, and FOIP.
Proficiency with electronic records, databases, communication platforms, and learning management systems. Intermediate or higher proficiency with Microsoft 365, Google Workspace, and eClass (Moodle) is preferred.
Experience using PeopleSoft Student Administration (Campus Solutions) is considered an asset.
Demonstrated commitment to supporting the University of Alberta's values of diversity, equity, inclusion, accessibility, and belonging.
The successful candidate will demonstrate the following behavioural competencies:
- Communication
- Customer Service Excellence
- Interpersonal Communication
- Problem Solving
- Teamwork

Application Instructions

Click "Apply Now" to submit your resume and cover letter.

This competition may be used to fill multiple positions.

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package.

The University of Alberta, its buildings, labs and research stations are primarily located on the territory of Néhiyaw (Cree), Niitsitapi (Blackfoot), Métis, Nakoda (Stoney), Dene, Haudenosaunee (Iroquois) and Anishinaabe (Ojibway/Saulteaux), lands that are now known as part of Treaties 6, 7 and 8 and homeland of the Métis. The University of Alberta respects the sovereignty, lands, histories, languages, knowledge systems and cultures of all First Nations, Métis, and Inuit.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms - physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.

The Office of the Registrar (RO) plays a key role in every aspect of the student experience, from recruitment to graduation and beyond. The RO also supports the broader campus community, including faculties, departments, and other units.

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More about this job

Responsibilities

The Student Service Advisor provides comprehensive navigational support and information to students, parents, and alumni regarding university policies, admissions, and financial aid. They also act as a subject matter expert to resolve complex student issues and facilitate effective referrals to other campus departments.

Requirements

Candidates must possess a post-secondary degree in a related field and at least two to three years of experience in a university student services environment. Proficiency in electronic records systems and strong interpersonal communication skills are essential for success in this role.

Skills

Customer service
Student advising
Policy interpretation
Problem solving
Communication
Time management
Analytical skills
Organizational skills
Interpersonal skills
Database management
Microsoft 365
Google Workspace
Conflict resolution
Triage
Confidentiality

Visa sponsorship

Not detected in the job text

Keywords

Student Service Advisor
University of Alberta
Admissions
Registration
Financial Aid
Student Records
ATIA
FOIP
UAPPOL
PeopleSoft
Microsoft 365
Google Workspace
eClass
Moodle
Academic Advising
Higher Education
Student Support
Recruitment
Policy Compliance
Data Management
Administrative Support
Conflict Resolution
Diversity and Inclusion
Campus Solutions

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