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Added 5 mins ago
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Associate Advisor
RBC
Toronto, ON
- Full-time
We’re looking for a collaborative, curious, market-driven professional with hands-on experience in trading and client relationship management.
Added 5 mins ago
GO
Service Desk Analyst
Government of Nunavut Recruitment
Iqaluit, NU
- Full-time
Minimum of 2 years of experience in IT support, service desk operations, or technical troubleshooting within a large-scale organization;
Added 5 mins ago
TI
Customer Experience Representative
TTI, Inc.
Toronto, ON
- Full-time
We are looking for an enthusiastic and experienced individual to fill the role of Customer Experience Representative. The Customer Experience Representative will be responsible for…
Added 20 mins ago
D
Personal Finance Advisor
Desjardins
Montreal, QC · Caisse Desjardins du Témiscamingue
- Full-time
Please note that other combinations of qualifications and relevant experience may be considered
Added 20 mins ago
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Personal Finance Advisor
Desjardins
Rouyn-Noranda, QC · Caisse Desjardins de Rouyn-Noranda
- Full-time
Please note that other combinations of qualifications and relevant experience may be considered
Added 20 mins ago
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Client Financial Services Agent
Desjardins
Rouyn-Noranda, QC · Caisse Desjardins de Rouyn-Noranda
- Full-time
…support. You assist members and clients, providing excellent customer service. You create offers for routine transactions, and help sell products and services based on the needs of members…
Added 20 mins ago
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Client Associate (IR licensed) Wood Gundy
CIBC
St. John's, NL
- Full-time
Analytical Thinking, Business Development, Business Documentation, Customer Experience (CX), Developing Proposals, Financial Products, Investment Portfolios, Marketing Activities,…
Added 20 mins ago
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Proposal Manager
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Has knowledge and experience with managing requests for most product vehicles covered by the team.
Added 20 mins ago
M
Manager, Global Technology & Operations (GTO) Strategy & Transformation
Manulife
Montreal, QC
- Full-time
7+ years of experience in strategy, transformation, operational excellence, analytics, governance, AI enablement, risk management, technology, consulting, or related fields.
Added 20 mins ago
M
Plan Design System Coder
Manulife
Halifax, NS · Kitchener, ON · Waterloo, ON
- Full-time
Maintain a high level of accuracy and attention to detail, recognizing that system configuration directly impacts plan administration, member experience and claims processing.
Added 20 mins ago
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Director, Talent Development (GRO) and Human Performance Enablement
Manulife
Toronto, ON
- Full-time
Establish the common standards, playbooks and controls required for a consistent experience while enabling appropriate regional and business flexibility.
Added 20 mins ago
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Contract Management Senior Specialist
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Bachelor’s degree or equivalent business experience, with 3+ years of experience in Procurement, Strategic Sourcing, or Vendor Management.
Added 20 mins ago
Lead Business Analyst - Direct Venture
Wawanesa Insurance
Calgary, AB · AB · Lethbridge, AB · Lloydminster, AB · Vancouver, BC · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Thunder Bay, ON · Toronto, ON · Montreal, QC · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
…salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $115,000 -…
Added 20 mins ago
GT
Cashier (Part-Time)
Giant Tiger
St. Paul, AB
- Part-time
…store teams are the heart of our mission, making sure every customer has a great experience and finds the products they need at the right…
Added 20 mins ago
GT
Cashier (Part-Time)
Giant Tiger
Swan River, MB
- Part-time
…store teams are the heart of our mission, making sure every customer has a great experience and finds the products they need at the right…
Added 20 mins ago
GT
Store Associate (Part-Time)
Giant Tiger
St. Paul, AB
- Part-time
…store teams are the heart of our mission, making sure every customer has a great experience and finds the products they need at the right…
Added 34 mins ago
NF
Sales Representative - Mill Woods/Southgate Mall
Neo Financial
AB · Edmonton, Alberta
- $20 CAD / hour
- Contract
…face of Neo Financial. You will be directly responsible for customer acquisition by signing people up for Neo Credit card, Neo Money account, and other Neo…
Added 34 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Kingston, ON
- From $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 34 mins ago
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Représentant(e) développement des fffaires | Business Development Representative
Talan
Montreal, QC · Toronto, Ontario
- Full-time
Reporting to BDR manager and part of the marketing team, the Business Development Representative will play a strategic role in initiating discussions with potential clients through…
Added 34 mins ago
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Business Development Representative
Talan
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
En Amérique, nos équipes multidisciplinaires mettent à profit plus de 30 ans d’expérience pour aider les dirigeants de secteurs clés à obtenir une performance mesurable et un solide retour…
Added 49 mins ago
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Licensed Diesel Truck Technician/Mechanic I
Penske
Mississauga, ON
- Full-time
5+ years practical experience with tractor trailer maintenance required
Added 1 hour ago
TU
Area Manager
The Universal Group
Vernon, BC
- Full-time
…collaboration with Human Resources and involve the employee’s union representative, where…
Added 1 hour ago
PA
BDC Service Representative (Brampton North Nissan)
Performance Auto Group
Brampton, ON
- Full-time
Great Experience: Every customer is entitled to a great experience
Added 1 hour ago
TC
POA Court Services Representative PFT
The Corporation of UCLG
Brockville, ON
- Full-time
The POA Court Services Representative will be responsible for various administrative functions within the POA “court” operations and acts as the Clerk of the Court as required. Attention to…
Added 1 hour ago
RS
Logistics Associate
Ryder Supply Chain Solutions
London, ON · CAN - London ON Green Valley Rd
- Full-time
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications;…

University of Alberta

Student Service Advisor

Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

This competition is open to all applicants however; internal applicants will be given priority consideration based on minimum qualifications, or a combination of experience, skills, and abilities before external applicants are considered.

There is also a Temporary Student Service Advisor opportunity available. If you would like to be considered for both opportunities, please submit an application to both competitions.

Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.

Reporting to the Team Lead, Student Service Centre (SSC), the Student Service Centre Advisor supports current students, prospective students, applicants, parents, alumni and the general public by providing outstanding customer service and detailed information and navigational support concerning University of Alberta policies and procedures with respect to: admissions, registration, tuition and student fees, financial aid and scholarship information, student records and transcripts, exams, and convocation. Advisors will also be knowledgeable about what services are offered by other offices/units across campus so that they are able to advise appropriately on expected processes and also make effective referrals. Services are provided to all categories of students; this includes prospective students and current graduate and undergraduate students.

Responsibilities

Adheres to all legal and regulatory student advising requirements, including ATIA legislation and University policies.
Interprets policy, procedures, and programs as they pertain to students, both current and prospective, specifically graduate, undergraduate, Aboriginal, international, mature, and nontraditional students.
Provides comprehensive advice to students, parents, faculty, and school counsellors in person, via email and/or electronic communication tools (chats, instant messenger) and by telephone, regarding admission requirements, admission processes, residence and housing options, student records, ATIA fee assessment, financial aid and support, student awards, academic programs, registration, examinations, and convocation procedures.
Provides one-on-one advising sessions to current and prospective students regarding program requirements, admission criteria and transfer requirements, including transfer credit information, requiring thorough knowledge of UAlberta’s admission and transfer credit policies, including Alberta Council on Admissions and Transfer (ACAT).
Uses knowledge of systems, policies, procedures, and exercises professional judgment to solve unusual or complex problems.
Anticipates needs and proactively responds to requests, providing subject matter expertise, professional advice, and recommendations extending beyond a student’s initial request.
Provides effective and appropriate referrals to other departments when necessary for problem resolution and services and ensures that students are provided with basic information about why they have been referred and the processes they will encounter. This requires extensive knowledge of other services provided on campus and how those services are administered and under what circumstances.
Advises students of University of Alberta policies with respect to course withdrawal, examinations, academic standing, and fee assessment.
In partnership with the National Recruitment division and the Campus Visit Program, participates in recruitment activities to advise prospective students, parents, school counsellors, and others of the current admission requirements and application.

Qualifications

A post-secondary degree in a related field (e.g., Adult Education, Management, Public Administration, Education, Leadership, Cognitive Psychology, or Psychology of Learning), along with a minimum of two to three years of directly related experience working in a university student services environment, is required. Equivalent combinations of related education and experience may be considered.
Demonstrated ability to develop and maintain positive, professional, and collaborative working relationships with internal and external clients and stakeholders.
Ability to work independently while contributing effectively as a collaborative team member and positive representative of the Student Service Centre and the University of Alberta.
Ability to interact knowledgeably, respectfully, and effectively with diverse individuals representing a broad range of backgrounds, credentials, abilities, and literacy/language levels.
Excellent verbal, written, and interpersonal communication skills, with exceptional attention to detail and accuracy.
Excellent time management skills, with the proven ability to prioritize competing demands, manage multiple tasks, and meet deadlines in a fast-paced environment while maintaining a high level of accuracy.
Strong analytical, organizational, and problem-solving skills, including the ability to assess issues and determine when escalation is appropriate.
Ability to triage and appropriately refer students who are in distress while maintaining strict confidentiality and adhering to FOIP, records management protocols, UAPPOL, and other applicable University policies and legislation.
Working knowledge of University of Alberta policies, processes, colleges, faculties, administrative units, and student services, including the Discrimination, Harassment, and Duty to Accommodate Policy, the Code of Student Behaviour, Helping Individuals at Risk, and FOIP.
Proficiency with electronic records, databases, communication platforms, and learning management systems. Intermediate or higher proficiency with Microsoft 365, Google Workspace, and eClass (Moodle) is preferred.
Experience using PeopleSoft Student Administration (Campus Solutions) is considered an asset.
Demonstrated commitment to supporting the University of Alberta's values of diversity, equity, inclusion, accessibility, and belonging.
The successful candidate will demonstrate the following behavioural competencies:
- Communication
- Customer Service Excellence
- Interpersonal Communication
- Problem Solving
- Teamwork

Application Instructions

Click "Apply Now" to submit your resume and cover letter.

This competition may be used to fill multiple positions.

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package.

The University of Alberta, its buildings, labs and research stations are primarily located on the territory of Néhiyaw (Cree), Niitsitapi (Blackfoot), Métis, Nakoda (Stoney), Dene, Haudenosaunee (Iroquois) and Anishinaabe (Ojibway/Saulteaux), lands that are now known as part of Treaties 6, 7 and 8 and homeland of the Métis. The University of Alberta respects the sovereignty, lands, histories, languages, knowledge systems and cultures of all First Nations, Métis, and Inuit.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms - physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.

The Office of the Registrar (RO) plays a key role in every aspect of the student experience, from recruitment to graduation and beyond. The RO also supports the broader campus community, including faculties, departments, and other units.

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More about this job

Responsibilities

The Student Service Advisor provides comprehensive navigational support and information to students, parents, and alumni regarding university policies, admissions, and financial aid. They also act as a subject matter expert to resolve complex student issues and facilitate effective referrals to other campus departments.

Requirements

Candidates must possess a post-secondary degree in a related field and at least two to three years of experience in a university student services environment. Proficiency in electronic records systems and strong interpersonal communication skills are essential for success in this role.

Skills

Customer service
Student advising
Policy interpretation
Problem solving
Communication
Time management
Analytical skills
Organizational skills
Interpersonal skills
Database management
Microsoft 365
Google Workspace
Conflict resolution
Triage
Confidentiality

Visa sponsorship

Not detected in the job text

Keywords

Student Service Advisor
University of Alberta
Admissions
Registration
Financial Aid
Student Records
ATIA
FOIP
UAPPOL
PeopleSoft
Microsoft 365
Google Workspace
eClass
Moodle
Academic Advising
Higher Education
Student Support
Recruitment
Policy Compliance
Data Management
Administrative Support
Conflict Resolution
Diversity and Inclusion
Campus Solutions

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