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Added 4 mins ago
AE
Seasonal Propane Delivery Driver
Avenir Energy
Blyth, ON
- Temporary
At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success. As a full-time member of our team, you’ll enjoy:
Added 4 mins ago
CM
Mental Health Nurse - MHN
CASA Mental Health
Red Deer, AB
- Temporary
You will be a part of a team that works within community schools, right where children live and learn. The CASA Classrooms program provides individual and group therapy, psychiatric care,…
Added 4 mins ago
P
Corporate Tax, Senior Manager
PwC
Calgary, AB
- Full-time
This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.
Added 4 mins ago
GO
Service Desk Analyst
Government of Nunavut Recruitment
Iqaluit, NU
- Full-time
Reporting to the Service Desk Supervisor, the Service Desk Analyst (Analyst) is a member of the Government of Nunavut’s (GN) Help Desk team that provides first-line technical support to GN…
Added 4 mins ago
B
Senior Financial Analyst, FP&A
BlueCat
Toronto, ON
- Full-time
We're BlueCat - a Great Place to Work for good reason. Our team solves critical network challenges for some of the world's largest organizations. In simple terms, we manage the systems that…
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Housekeeping Manager
Marriott
Sault Ste. Marie, ON
- Full-time
Celebrates successes and publicly recognizes the contributions of team members.
Added 4 mins ago
CO
Environmental Compliance Coordinator
City of Windsor
Windsor, ON
- Full-time
…offers a lifestyle as fulfilling as the work we do. Come join a team that reflects the city it…
Added 4 mins ago
LL
Medical Transportation Driver
Lac La Ronge Indian Band
SK · Grandmother's Bay, Saskatchewan
- Full-time
…appointments and return clients home; Ability to work effectively as a team member; First Aid/CPR Certification is an asset and/or willing to obtain; Ability to speak/understand Woodland…
Added 4 mins ago
UO
E-Commerce Coordinator
University of British Columbia
Vancouver, BC · UBCV | UBC Bookstore / NCE (BOOK)
- $4,383 to $4,596 CAD / month
- Full-time
The E-Commerce Coordinator reports to the E-Commerce Manager and is a member of the UBC Bookstore E-Commerce team.
Added 4 mins ago
TS
Counsel, Commercial Real Estate
The Skyline Group of Companies
Guelph, ON
- Contract
We're growing! We’re looking for passionate, driven and energetic candidates to join our legal team for the position of Counsel, Commercial Real Estate located at our office in Guelph,…
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Wealth Insurance Advisor
TD
Markham, ON · Toronto, ON
- Full-time
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of…
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Account Manager, Small Business
TD
AB
- Full-time
Participate fully as a member of the team, support a positive work environment that promotes quality, innovation and teamwork and ensure timely communication of issues
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Customer Experience Associate
TD
Red Deer, AB
- Part-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
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Branch Manager Trainee
TD
Brampton, ON
- Full-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 4 mins ago
OC
Liquor Store Associate - FT (Riverside)
Otter Co-op
Penticton 1, BC
- $18.25 to $21.15 CAD / hour
- Part-time
…since 1922. With over 103 years in business and over 600 in our team, we are proud to be a locally owned and community minded member of the neighbourhoods we live, work and play in. We…
Added 4 mins ago
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Liquor Store Associate - FT (Okanagan Lake)
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West Kelowna, BC
- $18.25 to $21.15 CAD / hour
- Part-time
…since 1922. With over 103 years in business and over 600 in our team, we are proud to be a locally owned and community minded member of the neighbourhoods we live, work and play in. We…
Added 4 mins ago
MS
Morning Seasonal Team Member (12am start on Wednsedays)
Michaels Stores
North Vancouver, BC
- Part-time
…project a positive image and serve as a role model for other Team…
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SL
VP, Internal Audit, Global Asset Management
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Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Reporting to the Senior Vice-President and Chief Auditor, the Vice-President will lead a global team across North America and Asia and serve as a member of the Global Audit leadership team.…
Added 4 mins ago
SL
National Disability Support
Sun Life
Waterloo, ON · Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
Are you passionate about making a difference in the lives of Canadians? Join Sun Life’s Group Disability team and play an important role in supporting employees and employers as they…
Added 4 mins ago
J&
Experienced Analyst Technical Product Manager
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Toronto, ON
- Full-time
Added 4 mins ago
OV
Patient Registration Clerk/ Bed Allocator (CUPE)- Part Time Temp (until approx. Nov, 2027) - Markham Site
Oak Valley Health
Markham, ON
- Part-time
The Bed Allocator/Patient Registration Clerk is a valuable member of the Patient Access team and has a significant impact on the efficient and effective operation of the bed management…
Added 4 mins ago
OV
Patient Registration Clerk/ Bed Allocator (CUPE)- Part Time Temp (until approx. July, 2027) - Markham Site
Oak Valley Health
Markham, ON
- Part-time
The Bed Allocator/Patient Registration Clerk is a valuable member of the Patient Access team and has a significant impact on the efficient and effective operation of the bed management…
Added 4 mins ago
GF
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- Full-time
The Assistant General Manager plays a key role in providing an exceptional employee and member experience. You are responsible for training, coaching and ongoing development of a team of…
Added 4 mins ago
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Room Attendant
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Edmonton, AB
- Part-time
…best work, begin your purpose, belong to an amazing global team, and become the best version of…
Added 4 mins ago
M
Barista
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Montreal, QC
- Part-time
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University of Alberta

Student Service Advisor

Edmonton, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

This competition is open to all applicants however; internal applicants will be given priority consideration based on minimum qualifications, or a combination of experience, skills, and abilities before external applicants are considered.

There is also a Temporary Student Service Advisor opportunity available. If you would like to be considered for both opportunities, please submit an application to both competitions.

Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.

Reporting to the Team Lead, Student Service Centre (SSC), the Student Service Centre Advisor supports current students, prospective students, applicants, parents, alumni and the general public by providing outstanding customer service and detailed information and navigational support concerning University of Alberta policies and procedures with respect to: admissions, registration, tuition and student fees, financial aid and scholarship information, student records and transcripts, exams, and convocation. Advisors will also be knowledgeable about what services are offered by other offices/units across campus so that they are able to advise appropriately on expected processes and also make effective referrals. Services are provided to all categories of students; this includes prospective students and current graduate and undergraduate students.

Responsibilities

Adheres to all legal and regulatory student advising requirements, including ATIA legislation and University policies.
Interprets policy, procedures, and programs as they pertain to students, both current and prospective, specifically graduate, undergraduate, Aboriginal, international, mature, and nontraditional students.
Provides comprehensive advice to students, parents, faculty, and school counsellors in person, via email and/or electronic communication tools (chats, instant messenger) and by telephone, regarding admission requirements, admission processes, residence and housing options, student records, ATIA fee assessment, financial aid and support, student awards, academic programs, registration, examinations, and convocation procedures.
Provides one-on-one advising sessions to current and prospective students regarding program requirements, admission criteria and transfer requirements, including transfer credit information, requiring thorough knowledge of UAlberta’s admission and transfer credit policies, including Alberta Council on Admissions and Transfer (ACAT).
Uses knowledge of systems, policies, procedures, and exercises professional judgment to solve unusual or complex problems.
Anticipates needs and proactively responds to requests, providing subject matter expertise, professional advice, and recommendations extending beyond a student’s initial request.
Provides effective and appropriate referrals to other departments when necessary for problem resolution and services and ensures that students are provided with basic information about why they have been referred and the processes they will encounter. This requires extensive knowledge of other services provided on campus and how those services are administered and under what circumstances.
Advises students of University of Alberta policies with respect to course withdrawal, examinations, academic standing, and fee assessment.
In partnership with the National Recruitment division and the Campus Visit Program, participates in recruitment activities to advise prospective students, parents, school counsellors, and others of the current admission requirements and application.

Qualifications

A post-secondary degree in a related field (e.g., Adult Education, Management, Public Administration, Education, Leadership, Cognitive Psychology, or Psychology of Learning), along with a minimum of two to three years of directly related experience working in a university student services environment, is required. Equivalent combinations of related education and experience may be considered.
Demonstrated ability to develop and maintain positive, professional, and collaborative working relationships with internal and external clients and stakeholders.
Ability to work independently while contributing effectively as a collaborative team member and positive representative of the Student Service Centre and the University of Alberta.
Ability to interact knowledgeably, respectfully, and effectively with diverse individuals representing a broad range of backgrounds, credentials, abilities, and literacy/language levels.
Excellent verbal, written, and interpersonal communication skills, with exceptional attention to detail and accuracy.
Excellent time management skills, with the proven ability to prioritize competing demands, manage multiple tasks, and meet deadlines in a fast-paced environment while maintaining a high level of accuracy.
Strong analytical, organizational, and problem-solving skills, including the ability to assess issues and determine when escalation is appropriate.
Ability to triage and appropriately refer students who are in distress while maintaining strict confidentiality and adhering to FOIP, records management protocols, UAPPOL, and other applicable University policies and legislation.
Working knowledge of University of Alberta policies, processes, colleges, faculties, administrative units, and student services, including the Discrimination, Harassment, and Duty to Accommodate Policy, the Code of Student Behaviour, Helping Individuals at Risk, and FOIP.
Proficiency with electronic records, databases, communication platforms, and learning management systems. Intermediate or higher proficiency with Microsoft 365, Google Workspace, and eClass (Moodle) is preferred.
Experience using PeopleSoft Student Administration (Campus Solutions) is considered an asset.
Demonstrated commitment to supporting the University of Alberta's values of diversity, equity, inclusion, accessibility, and belonging.
The successful candidate will demonstrate the following behavioural competencies:
- Communication
- Customer Service Excellence
- Interpersonal Communication
- Problem Solving
- Teamwork

Application Instructions

Click "Apply Now" to submit your resume and cover letter.

This competition may be used to fill multiple positions.

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package.

The University of Alberta, its buildings, labs and research stations are primarily located on the territory of Néhiyaw (Cree), Niitsitapi (Blackfoot), Métis, Nakoda (Stoney), Dene, Haudenosaunee (Iroquois) and Anishinaabe (Ojibway/Saulteaux), lands that are now known as part of Treaties 6, 7 and 8 and homeland of the Métis. The University of Alberta respects the sovereignty, lands, histories, languages, knowledge systems and cultures of all First Nations, Métis, and Inuit.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms - physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.

The Office of the Registrar (RO) plays a key role in every aspect of the student experience, from recruitment to graduation and beyond. The RO also supports the broader campus community, including faculties, departments, and other units.

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More about this job

Responsibilities

The Student Service Advisor provides comprehensive navigational support and information to students, parents, and alumni regarding university policies, admissions, and financial aid. They also act as a subject matter expert to resolve complex student issues and facilitate effective referrals to other campus departments.

Requirements

Candidates must possess a post-secondary degree in a related field and at least two to three years of experience in a university student services environment. Proficiency in electronic records systems and strong interpersonal communication skills are essential for success in this role.

Skills

Customer service
Student advising
Policy interpretation
Problem solving
Communication
Time management
Analytical skills
Organizational skills
Interpersonal skills
Database management
Microsoft 365
Google Workspace
Conflict resolution
Triage
Confidentiality

Visa sponsorship

Not detected in the job text

Keywords

Student Service Advisor
University of Alberta
Admissions
Registration
Financial Aid
Student Records
ATIA
FOIP
UAPPOL
PeopleSoft
Microsoft 365
Google Workspace
eClass
Moodle
Academic Advising
Higher Education
Student Support
Recruitment
Policy Compliance
Data Management
Administrative Support
Conflict Resolution
Diversity and Inclusion
Campus Solutions

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