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Added 6 mins ago
General Practitioner in Medical Oncology - BC Cancer - Nanaimo
Provincial Health Services Authority
Nanaimo, BC
Part-time
…with cancer. BC Cancer provides a comprehensive cancer care program for the people of British Columbia in partnership with regional health authorities to deliver a range of cancer services,…
Added 7 mins ago
Financial Services Representative II
CIBC
Kingston, ON
Full-time
…competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and…
Added 7 mins ago
Financial Services Representative II
CIBC
Kingston, ON
Full-time
…including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based…
Added 7 mins ago
Spare Parts Warehouse Coordinator
KONE
Mississauga, ON
Full-time
As our Spare Parts Warehouse Coordinator, you will support the day-to-day operation of our Mississauga spare parts warehouse, including shipping, receiving, and inspection of parts,…
Added 7 mins ago
Clinical Dietitian, Hematology/Oncology Team
Nova Scotia Health and IWK Health
Halifax, NS
Department/Program: Clinical Nutrition, Children's Medical Care
Added 7 mins ago
Physiotherapist, Rehabilitation Services
Nova Scotia Health and IWK Health
Halifax, NS
Current successful completion of a Heart and Stroke Foundation of Canada Basic Life Support Level (BLS) Program within the last 12 months, or successful completion of a BLS Renewal…
Added 22 mins ago
Assistant Manager, Guest Experience | Wharf St.
lululemon
Victoria, BC
Full-time
…design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on…
Added 22 mins ago
Indigenous Museum Attendant
Galt Museum & Archives / Akaisamitohkanao'pa
Lethbridge, AB
Full-time
Eligibility: This opportunity is open to self-identifying First Nation, Metis, and Inuit Students currently enrolled in a post-secondary program
Added 22 mins ago
Sales Representative
Jobgether
Canada
Full-time
Expand relationships with existing customers by identifying evolving needs and developing strategies that support retention and account growth.
Added 22 mins ago
Medical Laboratory Technologist
Provincial Health Services Authority
Surrey, BC
Full-time
…with the practices established by the Diagnostic Accreditation Program…
Added 22 mins ago
Supply Chain & Operations Assistant- National
Relief International
Aden
Full-time
…and contracts raised in the base location for programs and support operations. S/he will perform the procurement within time to ensure appropriate follow up and paperwork for all…
Added 22 mins ago
Warehouse /Pharmacist Assistant- National
Relief International
Aden
Full-time
Any support needed within SCO Department whenever assign by SCO Manager.
Added 22 mins ago
Speech Language Pathologist
Provincial Health Services Authority
Vancouver, BC
Full-time
…learning plans for Grade 1 and new staff in collaboration with the Program Manager/Director and PPL. Identifies and initiates learning opportunities, role development and support…
Added 22 mins ago
Health Unit Clerk, Various Programs
Provincial Health Services Authority
Surrey, BC
Full-time
Performs a variety of clerical duties related to the operation of the Program Area or Unit such as booking and coordinating appointments, diagnostic tests and procedures, processing…
Added 22 mins ago
Manager of Evaluation
Government of Newfoundland and Labrador
St. John's, NL
$82,016 to $106,621 CAD / year
Full-time
…examinations; K-9 provincial assessments; the scholarship and awards program; adult education certification through the Canadian Adult Education Credential (CAEC); school development; and…
Added 22 mins ago
Senior Business Analyst, Clinical Informatics
Provincial Health Services Authority
Vancouver, BC
Full-time
Elicits business requirements by engaging clinical/program operation owners, key stakeholders and subject matter experts, and using methods such as interviews, environmental scanning,…
Added 22 mins ago
Senior Business Analyst, Clinical Informatics
Provincial Health Services Authority
Vancouver, BC
Full-time
Elicits business requirements by engaging clinical/program operation owners, key stakeholders and subject matter experts, and using methods such as interviews, environmental scanning,…
Added 22 mins ago
Senior Business Analyst, Clinical Informatics
Provincial Health Services Authority
Vancouver, BC
Full-time
Elicits business requirements by engaging clinical/program operation owners, key stakeholders and subject matter experts, and using methods such as interviews, environmental scanning,…
Added 22 mins ago
Technical Coordinator P2BS
Provincial Health Services Authority
Vancouver, BC
Full-time
…development of; standardized policies, standards and procedures in support of practice goals and objectives. Assists in implementing and communicating planned technical changes to staff and…
Added 22 mins ago
M.L.T.
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Part-time
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Added 22 mins ago
M.L.T.
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
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Added 22 mins ago
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
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Added 22 mins ago
General Manager
Boston Pizza
Oakville, ON
Full-time
…leadership experience, and the organizational skills needed to support a dynamic team. They also have to be passionate about developing & motivating their team members and being able to…
Added 37 mins ago
Manager, Collections
Rogers Bank
Rosemère, QC
Full-time
Develop reporting, dashboards, forecasts, and business cases to support operational and executive decision-making.
Added 37 mins ago
Sustainment Engineer
Lockheed Martin
Halifax, NS
$84,750 to $111,000 CAD / year
Full-time
Responsible for sustainment program support to include integration, comprehensive logistics, sustainment plan creation and support requirements for the lifecycle of the product. Ensures the…

University of Alberta

Student Service Advisor (Temporary)

Edmonton, AB, Canada

Job type: Full-time
Apply by: Oct 3, 2026
Posting language: English
Posted: Sep 28, 2026

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Original job description

This competition is open to all applicants however; internal applicants will be given priority consideration based on minimum qualifications, or a combination of experience, skills, and abilities before external applicants are considered.

There is also a continuing Student Service Advisor opportunity available. If you would like to be considered for both opportunities, please submit an application to both competitions.

This position has a term length of one year plus one day from the date of hire.

Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.

Reporting to the Team Lead, Student Service Centre (SSC), the Student Service Centre Advisor supports current students, prospective students, applicants, parents, alumni and the general public by providing outstanding customer service and detailed information and navigational support concerning University of Alberta policies and procedures with respect to: admissions, registration, tuition and student fees, financial aid and scholarship information, student records and transcripts, exams, and convocation. Advisors will also be knowledgeable about what services are offered by other offices/units across campus so that they are able to advise appropriately on expected processes and also make effective referrals. Services are provided to all categories of students; this includes prospective students and current graduate and undergraduate students.

Responsibilities

Adheres to all legal and regulatory student advising requirements, including ATIA legislation and University policies.
Interprets policy, procedures, and programs as they pertain to students, both current and prospective, specifically graduate, undergraduate, Aboriginal, international, mature, and nontraditional students.
Provides comprehensive advice to students, parents, faculty, and school counsellors in person, via email and/or electronic communication tools (chats, instant messenger) and by telephone, regarding admission requirements, admission processes, residence and housing options, student records, ATIA, fee assessment, financial aid and support, student awards, academic programs, registration, examinations, and convocation procedures.
Provides one-on-one advising sessions to current and prospective students regarding program requirements, admission criteria and transfer requirements, including transfer credit information, requiring thorough knowledge of UAlberta’s admission and transfer credit policies, including the Alberta Council on Admissions and Transfer (ACAT).
Uses knowledge of systems, policies, procedures, and exercises professional judgment to solve unusual or complex problems.
Anticipates needs and proactively responds to requests, providing subject matter expertise, professional advice, and recommendations extending beyond a student’s initial request.
Provides effective and appropriate referrals to other departments when necessary for problem resolution and services and ensures that students are provided with basic information about why they have been referred and the processes they will encounter. This requires extensive knowledge of other services provided on campus and how those services are administered and under what circumstances.
Advises students of University of Alberta policies with respect to course withdrawal, examinations, academic standing, and fee assessment.
In partnership with the National Recruitment division and the Campus Visit Program, participates in recruitment activities to advise prospective students, parents, school counsellors, and others of the current admission requirements and application.

Qualifications

A post-secondary degree in a related field (e.g., Adult Education, Management, Public Administration, Education, Leadership, Cognitive Psychology, or Psychology of Learning), along with a minimum of two to three years of directly related experience working in a university student services environment, is required. Equivalent combinations of related education and experience may be considered.
Demonstrated ability to develop and maintain positive, professional, and collaborative working relationships with internal and external clients and stakeholders.
Ability to work independently while contributing effectively as a collaborative team member and positive representative of the Student Service Centre and the University of Alberta.
Ability to interact knowledgeably, respectfully, and effectively with diverse individuals representing a broad range of backgrounds, credentials, abilities, and literacy/language levels.
Excellent verbal, written, and interpersonal communication skills, with exceptional attention to detail and accuracy.
Excellent time management skills, with the proven ability to prioritize competing demands, manage multiple tasks, and meet deadlines in a fast-paced environment while maintaining a high level of accuracy.
Strong analytical, organizational, and problem-solving skills, including the ability to assess issues and determine when escalation is appropriate.
Ability to triage and appropriately refer students who are in distress while maintaining strict confidentiality and adhering to FOIP, records management protocols, UAPPOL, and other applicable University policies and legislation.
Working knowledge of University of Alberta policies, processes, colleges, faculties, administrative units, and student services, including the Discrimination, Harassment, and Duty to Accommodate Policy, the Code of Student Behaviour, Helping Individuals at Risk, and FOIP.
Proficiency with electronic records, databases, communication platforms, and learning management systems. Intermediate or higher proficiency with Microsoft 365, Google Workspace, and eClass (Moodle) is preferred.
Experience using PeopleSoft Student Administration (Campus Solutions) is considered an asset.
Demonstrated commitment to supporting the University of Alberta's values of diversity, equity, inclusion, accessibility, and belonging.
The successful candidate will demonstrate the following behavioural competencies:
- Communication
- Customer Service Excellence
- Interpersonal Communication
- Problem Solving
- Teamwork

Application Instructions

Click "Apply Now" to submit your resume and cover letter.

This competition may be used to fill multiple positions.

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package.

The University of Alberta, its buildings, labs and research stations are primarily located on the territory of Néhiyaw (Cree), Niitsitapi (Blackfoot), Métis, Nakoda (Stoney), Dene, Haudenosaunee (Iroquois) and Anishinaabe (Ojibway/Saulteaux), lands that are now known as part of Treaties 6, 7 and 8 and homeland of the Métis. The University of Alberta respects the sovereignty, lands, histories, languages, knowledge systems and cultures of all First Nations, Métis, and Inuit.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms - physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.

The Office of the Registrar (RO) plays a key role in every aspect of the student experience, from recruitment to graduation and beyond. The RO also supports the broader campus community, including faculties, departments, and other units.

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More about this job

Responsibilities

The Student Service Advisor provides comprehensive navigational support and information to students, parents, and alumni regarding university policies, admissions, and financial aid. They also act as a subject matter expert to resolve complex student inquiries and facilitate effective referrals to other campus departments.

Requirements

Candidates must possess a post-secondary degree in a related field and at least two to three years of experience in a university student services environment. Strong communication, analytical, and problem-solving skills are required, along with proficiency in electronic records management and Microsoft 365.

Skills

Customer service
Student advising
Policy interpretation
Communication
Problem solving
Time management
Data entry
Records management
Interpersonal skills
Analytical skills
Organizational skills
Conflict resolution
Referral management
Attention to detail
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Student Service Advisor
University of Alberta
Admissions
Registration
Financial Aid
Student Records
Academic Programs
ATIA
FOIP
PeopleSoft
Microsoft 365
Google Workspace
eClass
Moodle
Higher Education
Student Support
Recruitment
Policy Compliance
Administrative Support
Campus Solutions

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