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Added 2 days ago
MS
MYP Theatre & Film Teacher
Mulgrave School, The International School of Vancouver
West Vancouver, BC
- Temporary
Beyond the classroom, you will contribute to the wider school community as a Teacher Advisor and through co-curricular and extracurricular opportunities.
Added 2 days ago
MS
DP Theatre Teacher
Mulgrave School, The International School of Vancouver
West Vancouver, BC
- Temporary
Serve as Homeroom Advisor for approximately 12 Senior School students.
Added 2 days ago
SEM Intelligence Specialist
Okanagan College
Kelowna, BC
The role partners closely with the Registrar’s Office, Domestic and International Recruitment, Admissions, Communications & Marketing, Data Analytics and Reporting (DAR), Finance, and…
Added 2 days ago
UO
Undergraduate Academic Advisor (Nursing)
University of Alberta
Edmonton, AB
- Full-time
As an Academic Advisor within the Faculty of Nursing, you’ll play a vital role in guiding students through their academic journey, helping them navigate complex decisions with confidence.…
Added 2 days ago
Casual Readiness Advisor - Rupertsland
NorQuest College
Edmonton, AB
The Readiness Advisor is a member of the Readiness and Retention team and plays a key role in supporting learners from application to matriculation. As part of a centralized academic…
Added 3 days ago
CU
Dean, Faculty of Public and Global Affairs
Carleton University
Ottawa, ON
- Other
…The Faculty leverages strong relationships with governments, international institutions, community organizations, and industry partners to advance research, learning, and public impact. Its…
Added 3 days ago
Associate Vice-President, Human Resources (2026-EX-01)
University of Windsor
Windsor, ON
…support the University's academic mission, research enterprise, student success, and institutional…
Added 3 days ago
Social Worker
NorQuest College
Edmonton, AB
…assessments both in person and virtually to identify barriers to student success and respond through the provision of information, support, and community referrals. This role works closely…
Added 3 days ago
DU
Student Access Advisor
Dalhousie University
Halifax, NS
- Full-time
Student Affairs is a collection of integrated units that collaborates with faculty, staff and students to enhance the student experience. We promote an inclusive, holistic and…
Added 5 days ago
CU
Manager, Ceremonies, Events, and Government Liaison
Carleton University
Ottawa, ON
- Other
…and visits by delegations and dignitaries. Acting as a key advisor and liaison, the Manager ensures that all presidential and institutional events reflect the organization’s values,…
Added 5 days ago
NU
Admissions Advisor - Canada
Niagara University
Vaughan, ON
- Part-time
Under general supervision, the Admissions Advisor – Ontario, Canada, is responsible for developing and executing an undergraduate student recruitment strategy within Ontario. The position…
Added 6 days ago
DC
International Student Advisor
Douglas College
New Westminster, BC
- Full-time
If this sounds like you, we need your talents! Apply to the International Student Advisor position, and join our dedicated and supportive team.
Added 6 days ago
TM
Graduate Recruitment Advisor
Toronto Metropolitan University
Toronto, ON
- Temporary
…cohorts of students to these programs. You'll have a mix of student advising, recruitment, events, presentations, communications and project work, with plenty of opportunity to collaborate…
Added 6 days ago
K
Student Success Manager
Kaplan
Edmonton, AB · KAP Edmonton University of Alberta
- $95,000 to $105,000 CAD / year
- Full-time
We are looking for a passionate leader who can bring their experience in international education, student success, and team leadership to our growing team as a Student Success Manager. The…
Added 9 days ago
N(
Academic Advisor, JR Shaw School of Business (Temporary)
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
…to engage and empower students as they progress through the student lifecycle. Our Academic Advisors support students in understanding how their plans and actions affect their academic and…
Added 9 days ago
NA
Academic Advisor, JR Shaw School of Business (Temporary)
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
…to engage and empower students as they progress through the student lifecycle. Our Academic Advisors support students in understanding how their plans and actions affect their academic and…
Added 9 days ago
UO
Clinical Placement Operations Manager
University of British Columbia
Vancouver, BC · UBCV | Friedman Building (FRDM)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
…clinical education staff team supports the delivery of 700+ annual student clinical placements across all distributed program sites. The Clinical Placement Operations Manager will help to…
Added 9 days ago
TU
Clinical Placement Operations Manager
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
…clinical education staff team supports the delivery of 700+ annual student clinical placements across all distributed program sites. The Clinical Placement Operations Manager will help to…
Added 9 days ago
MR
Assistant Professor of Finance (Limited-Term)
Mount Royal University
Calgary, AB
- Part-time
The successful candidate will act as the Faculty Advisor to MRU's student-managed investment fund. The role involves working closely with fourth-year Finance majors to analyze industry…
Added 9 days ago
Admissions Officer
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ON
…exceptional applicant experience. This role serves as a trusted advisor, supporting students and ensuring every applicant feels valued, informed, and…
Added 9 days ago
Manager, startGBC (Entrepreneurship)
George Brown Polytechnic
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Director, Information Technology & Enterprise Systems
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Toronto, ON
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Added 9 days ago
MU
Wellness Access Advisor
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Brown Student Serv.
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Expertise working with one or more specific student populations including international students, Asian and Pacific Islander students, Indigenous students, graduate students or other…
Added 9 days ago
International Student Advisor
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& Support, the International Student Advisor (ISA) is responsible for
Added 9 days ago
HC
International Customer Service Advisor - RPT
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University of Alberta

Student Service Advisor (Temporary)

Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

This competition is open to all applicants however; internal applicants will be given priority consideration based on minimum qualifications, or a combination of experience, skills, and abilities before external applicants are considered.

There is also a continuing Student Service Advisor opportunity available. If you would like to be considered for both opportunities, please submit an application to both competitions.

This position has a term length of one year plus one day from the date of hire.

Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.

Reporting to the Team Lead, Student Service Centre (SSC), the Student Service Centre Advisor supports current students, prospective students, applicants, parents, alumni and the general public by providing outstanding customer service and detailed information and navigational support concerning University of Alberta policies and procedures with respect to: admissions, registration, tuition and student fees, financial aid and scholarship information, student records and transcripts, exams, and convocation. Advisors will also be knowledgeable about what services are offered by other offices/units across campus so that they are able to advise appropriately on expected processes and also make effective referrals. Services are provided to all categories of students; this includes prospective students and current graduate and undergraduate students.

Responsibilities

Adheres to all legal and regulatory student advising requirements, including ATIA legislation and University policies.
Interprets policy, procedures, and programs as they pertain to students, both current and prospective, specifically graduate, undergraduate, Aboriginal, international, mature, and nontraditional students.
Provides comprehensive advice to students, parents, faculty, and school counsellors in person, via email and/or electronic communication tools (chats, instant messenger) and by telephone, regarding admission requirements, admission processes, residence and housing options, student records, ATIA, fee assessment, financial aid and support, student awards, academic programs, registration, examinations, and convocation procedures.
Provides one-on-one advising sessions to current and prospective students regarding program requirements, admission criteria and transfer requirements, including transfer credit information, requiring thorough knowledge of UAlberta’s admission and transfer credit policies, including the Alberta Council on Admissions and Transfer (ACAT).
Uses knowledge of systems, policies, procedures, and exercises professional judgment to solve unusual or complex problems.
Anticipates needs and proactively responds to requests, providing subject matter expertise, professional advice, and recommendations extending beyond a student’s initial request.
Provides effective and appropriate referrals to other departments when necessary for problem resolution and services and ensures that students are provided with basic information about why they have been referred and the processes they will encounter. This requires extensive knowledge of other services provided on campus and how those services are administered and under what circumstances.
Advises students of University of Alberta policies with respect to course withdrawal, examinations, academic standing, and fee assessment.
In partnership with the National Recruitment division and the Campus Visit Program, participates in recruitment activities to advise prospective students, parents, school counsellors, and others of the current admission requirements and application.

Qualifications

A post-secondary degree in a related field (e.g., Adult Education, Management, Public Administration, Education, Leadership, Cognitive Psychology, or Psychology of Learning), along with a minimum of two to three years of directly related experience working in a university student services environment, is required. Equivalent combinations of related education and experience may be considered.
Demonstrated ability to develop and maintain positive, professional, and collaborative working relationships with internal and external clients and stakeholders.
Ability to work independently while contributing effectively as a collaborative team member and positive representative of the Student Service Centre and the University of Alberta.
Ability to interact knowledgeably, respectfully, and effectively with diverse individuals representing a broad range of backgrounds, credentials, abilities, and literacy/language levels.
Excellent verbal, written, and interpersonal communication skills, with exceptional attention to detail and accuracy.
Excellent time management skills, with the proven ability to prioritize competing demands, manage multiple tasks, and meet deadlines in a fast-paced environment while maintaining a high level of accuracy.
Strong analytical, organizational, and problem-solving skills, including the ability to assess issues and determine when escalation is appropriate.
Ability to triage and appropriately refer students who are in distress while maintaining strict confidentiality and adhering to FOIP, records management protocols, UAPPOL, and other applicable University policies and legislation.
Working knowledge of University of Alberta policies, processes, colleges, faculties, administrative units, and student services, including the Discrimination, Harassment, and Duty to Accommodate Policy, the Code of Student Behaviour, Helping Individuals at Risk, and FOIP.
Proficiency with electronic records, databases, communication platforms, and learning management systems. Intermediate or higher proficiency with Microsoft 365, Google Workspace, and eClass (Moodle) is preferred.
Experience using PeopleSoft Student Administration (Campus Solutions) is considered an asset.
Demonstrated commitment to supporting the University of Alberta's values of diversity, equity, inclusion, accessibility, and belonging.
The successful candidate will demonstrate the following behavioural competencies:
- Communication
- Customer Service Excellence
- Interpersonal Communication
- Problem Solving
- Teamwork

Application Instructions

Click "Apply Now" to submit your resume and cover letter.

This competition may be used to fill multiple positions.

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package.

The University of Alberta, its buildings, labs and research stations are primarily located on the territory of Néhiyaw (Cree), Niitsitapi (Blackfoot), Métis, Nakoda (Stoney), Dene, Haudenosaunee (Iroquois) and Anishinaabe (Ojibway/Saulteaux), lands that are now known as part of Treaties 6, 7 and 8 and homeland of the Métis. The University of Alberta respects the sovereignty, lands, histories, languages, knowledge systems and cultures of all First Nations, Métis, and Inuit.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms - physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.

The Office of the Registrar (RO) plays a key role in every aspect of the student experience, from recruitment to graduation and beyond. The RO also supports the broader campus community, including faculties, departments, and other units.

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More about this job

Responsibilities

The Student Service Advisor provides comprehensive navigational support and information to students, parents, and the public regarding university policies, admissions, and financial aid. They also participate in recruitment activities and collaborate with various campus units to ensure effective problem resolution and service delivery.

Requirements

Candidates must possess a post-secondary degree in a related field and at least two to three years of experience in a university student services environment. Strong communication, analytical, and interpersonal skills are required, along with proficiency in electronic records and office software.

Skills

Customer service
Student advising
Policy interpretation
Problem solving
Communication
Time management
Analytical skills
Organizational skills
Microsoft 365
Google Workspace
EClass
PeopleSoft
Data entry
Interpersonal skills
Conflict resolution

Visa sponsorship

Not detected in the job text

Keywords

Student Service Advisor
University of Alberta
Admissions
Registration
Financial Aid
Student Records
Academic Advising
Hybrid
PeopleSoft
Microsoft 365
Google Workspace
EClass
FOIP
ATIA
Higher Education
Customer Service
Recruitment
Policy Interpretation
Administrative Support
Student Affairs

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