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Added 1 min ago
Sales Support Specialist - Bilingual
Mettler Toledo
Mississauga, ON
A bachelor’ or an associate’s degree in science or engineering with two to three years of any combination of customer service, sales, call center or related experience
Added 1 min ago
RB
Investment and Retirement Planning Associate
Royal Bank of Canada
Ottawa, ON
- Part-time
As an Investment and Retirement Planning (IRP) Associate, you provide direct client and sales support to the Financial Planners, Investment and Retirement Planning, to enable them to focus…
Added 1 min ago
R
Associate
RBC
Toronto, ON
- Full-time
…individual to join our leading wealth management firm as an…
Added 1 min ago
R
Investment and Retirement Planning Associate
RBC
Ottawa, ON
- Part-time
As an Investment and Retirement Planning (IRP) Associate, you provide direct client and sales support to the Financial Planners, Investment and Retirement Planning, to enable them to focus…
Added 16 mins ago
TH
Administrative Services Clerk (Part Time) | - CVH Registration ER
Trillium Health Partners
ON · ON, Canada
- Part-time
Reporting to the Manager of Patient Registration, the Registration Associate provides quality customer service for patients through the process of registration. This position is responsible…
Added 16 mins ago
WC
Accounts Payable Associate
White Cap
Vaughan, ON
- Full-time
Added 16 mins ago
JA
Coordonnateur(trice) de projets – Fabrication et opération / Project Coordinator – Manufacturing & Operations
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
As an Associate Project Manager, you will coordinate the execution of small- and medium-complexity workshop assembly and refurbishment projects, ensuring activities are completed in…
Added 16 mins ago
RD
Associate
RBC Dominion Securities
Toronto, ON
- Full-time
…individual to join our leading wealth management firm as an…
Added 31 mins ago
CF
Investment Operations Associate
CI Financial
CDA-Aligned-Head Office
- Full-time
…are currently hiring for a full–time Investment Operations Associate to become part of our Client Experience team in Burlington,…
Added 31 mins ago
BU
Associate Director, Marketing and Business Development, Ancillary Services
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
November 22, 2026 at 11:59 PMThis job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group)
Added 31 mins ago
MI
Branch Operations Coordinator
Medline Industries, LP
Ottawa, ON
- Full-time
The Branch Operations Coordinator supports branch-level operational, administrative, installation coordination, inventory, facility, and operational support activities. This role assists…
Added 31 mins ago
Client Service Assistant
The Canada Life Assurance Company
Toronto, ON
…Working closely with the Customer Service team, you will provide administrative and operational support to ensure a positive experience for plan sponsors and…
Added 46 mins ago
Program Administrator (Education)
Wilfrid Laurier University
Brantford, ON
Reporting to the Manager, Education Programs, the incumbent will provide a wide range of administrative functions. The Program Administrator (Education) provides assistance and information…
Added 46 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps plein jour
Shoppers Drug Mart
Montreal, QC
- Full-time
Associate Owners in the Pharmaprix network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the…
Added 46 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel jour
Shoppers Drug Mart
Montreal, QC
- Part-time
Associate Owners in the Pharmaprix network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the…
Added 46 mins ago
SD
Front Store Supervisor, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Wetaskiwin, AB
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 46 mins ago
L
Branch Manager - Office 1699
LendDirect
Kitchener, ON
- Full-time
Educational Background: High School diploma or equivalent; associate or bachelor’s degree is a plus.
Added 46 mins ago
JA
Project Management Intern (Winter 2027, 12months)
JR Automation
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
…forecasting, cost management, and schedule management and helping Associate Project Managers and Project…
Added 1 hour ago
W
(CAN) Team Leader, Asset Protection (Days)
Walmart
Maple, ON
- Full-time
…workplace to maintain its site safety, physical security and Associate…
Added 1 hour ago
MI
Associate Director, Business Data Office, Client Data Team
MUFG Investor Services
Halifax, NS
- Full-time
Added 1 hour ago
S
Shipping & Fulfillment Associate
StickerYou
Toronto, ON
- $17.95 to $18.5 CAD / hour
- Full-time
Added 1 hour ago
T
Personal Banking Associate (Full time)- Cap- Rouge
TD
Quebec, QC
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries…
Added 1 hour ago
Recruitment Associate
Leo Berwick
Halifax, NS · Toronto, ON
Leo Berwick is seeking a highly organized, proactive Recruitment Associate to support and scale our talent acquisition efforts. This role is ideal for someone who enjoys both the…
Added 1 hour ago
Senior Manager, Managed Asset Program (12 month contract)
Scotiabank
Toronto, ON
Leading the effective implementation of technology upgrades, new policies and procedures, improved administrative flows, new program features and portfolio management enhancements.
Added 2 hours ago
R
Associate
RBC
Toronto, ON
- Full-time
RBC Dominion Securities Branch located in downtown Toronto, is looking for a PIM Trading Associate to join a top investment advisory team. You will be supporting the business of an…

Closed listing

University of British Columbia

Academic Support Analyst

Vancouver, BC, Canada
UBCV | Brock Hall (BRCK), Canada

$5,692.25 to $8,179.5 CAD / month · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $5,692.25 to $8,179.5 CAD / month
Job type: Full-time
Closing date: Oct 13, 2026
Posting language: English
Posted: Oct 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Student Management, Level A

Job Title

Academic Support Analyst

Department

Business Solutions 3 | Business Solutions and Support | Enrolment Services

Compensation Range

$5,692.25 - $8,179.50 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

October 12, 2026

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

March 30, 2029

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

This role is responsible for overseeing multiple registrarial processes that support academic operational activities in the area of enrolment, registration and progression and the experience of students at the University. This role oversees student records, ensuring compliance with policies, and providing support to faculty and departments across the university. Key duties include setting up approved curriculum changes, overseeing graduation processes, from application management to document distribution, and ensuring the accuracy and security of student records per FOIPOP and UBC regulations. The role involves training staff and students on Enrolment Services procedures and systems, troubleshooting issues, and acting as a subject matter expert in policy interpretation and process improvements. Additionally, this position engages in strategic initiatives and projects to enhance business processes, collaborates on interdepartmental projects, and supports new system and process implementations by testing updates and offering feedback. Building partnerships with stakeholders, this role ensures alignment with academic requirements and policy adherence, while also providing backup support as needed. The role is central to maintaining accurate student records and delivering high-quality support within Enrolment Services on the Okanagan campus.

Organizational Status

This role reports to the Associate Director, Records and Special Projects, and works closely with the Enrolment Services Student and Academic Support teams on both campuses.

This role is expected to work independently, and exercise autonomy without direct supervision. Regularly liaises with faculty and staff from various units across the University, with other units within Enrolment Services, and the general public, such as: UBC faculties and departments, IT Services, Integrated Service Centre, University Counsel, Ceremonies, Equity & Inclusion Office, Go Global, and other Central University units concerned with student records matters.

Work Performed

Manages services for curriculum set up, degree progression and provides guidance on records management, offering support to faculty and other departments.

Develops and assesses student degree progression and records management policies to enhance service delivery.

Identifies, plans, and executes initiatives to improve business processes within the Academic Support portfolio.

Delivers training to faculty, staff, and students on Enrolment Services functions, guiding users in system navigation and compliance.

Oversees the graduation process, including application management, eligibility tracking, and collaboration with other ES staff, Senate, ceremonies staff, faculties, advisors, and students. Ensures the accuracy of graduation parchments and manages the secure distribution of graduation documents.

Enforces adherence to policies to ensure accurate representation of student records, ensuring compliance with FOIPOP and UBC regulations.

Assists in evaluating academic records, verifying progression rules, and identifying and recording academic standings, such as probation or fail status.

Maintains and updates business processes in the departmental knowledge base; provides feedback to improve process efficiency.

Maintains the accuracy and functionality of student systems, testing updates, and system enhancements.

Acts as subject matter expert on policy and enrolment procedures and proactively identifies improvement opportunities.

Responds to or escalates inquiries from faculty, staff, and students; manages escalated issues requiring detailed interpretation of Senate policies.

Accurately communicates complex regulations from the Academic Calendar and identifies potential challenges for resolution.

Coordinates with stakeholders to ensure degree auditing tools align with academic calendar requirements.

Resolves record-keeping issues, ensuring accurate data transfer and payment processing.

Contributes to strategic planning, suggesting changes to policies or procedures and implementing approved improvements.

Identifies and nurtures partnerships with units and faculties, offering expertise to facilitate adherence to university policies.

Participates in new system/software implementation, gathering requirements, building test scenarios, and providing feedback.

Provides backup support across functional areas during peak times, vacations, and staff absences.

Consequence of Error/Judgement

This role is responsible for ensuring service excellence. Inaccuracies, failure to meet deadlines and inability to build relationships and partnerships would have serious consequences. Errors, missed deadlines and ineffective relationships could damage perceptions of Enrolment Services and the University. This could lead to a loss of trust in the institution, negatively affecting its reputation on a broad scale. Furthermore, errors in managing student records can directly impact a student's ability to be admitted to programs, progress academically, or graduate on time, potentially jeopardizing their future education and career prospects.

Supervision Received

Reports to the Associate Director, Records and Special Projects. Works in collaboration with other staff in Enrolment Services. Is expected to meet performance goals and expectations, and will undergo regular performance reviews. Works under general guidelines and procedures, without direct supervision. The incumbent must exercise initiative and sound judgment.

Supervision Given

May provide work direction to clerical or student staff.

Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of one to two years of related experience, or an equivalent combination of education and experience

- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own

Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

Experience preferably in a student service environment.

Ability to adapt to changing priorities and experience with assisting staff during times of transition.

Experience with policy interpretation and administration.

Computer experience required (Intermediate level understanding of Word, Excel and Outlook).

Experience with Student information systems, intranet navigation and Drupal CMS preferred. Experience with Workday Student an asset.

Effective oral and written communication, interpersonal, client service and organizational skills.

Ability to resolve complex problems which require close attention to detail and creative solutions.

Ability to work independently and as a supporting member of a team.

Must possess excellent interpersonal, team building and intercultural skills and must be willing to participate and actively contribute in team situations.

Demonstrated ability to build, manage and maintain high-quality and productive relationships across cultural difference.

Demonstrated ability to effectively communicate and interact with empathy, understanding and, respect of diverse and divergent perspectives and behaviours.

Works in a collaborative and inclusive manner, fostering equitable experiences and a respectful environment for all staff.

Acknowledges, reflects upon and challenges one’s own biases and assumptions.

Recognizes and addresses personal and institutional assumptions and behaviours that create barriers to inclusion

Must be very capable to exercise tact and discretion, as well to remain calm during pressure situations when dealing with upset or irate individuals.

Able to act as the main point of contact in matters which require a high level of sensitivity.

Proven multi-tasking skills; ability to work under pressure, to handle heavy volumes during peak periods, to meet demanding deadlines, and to work accurately with frequent interruption

About employer

More about this job

Responsibilities

This role oversees registrarial processes including student records, curriculum changes, and graduation management to ensure academic operational efficiency. The analyst also provides policy interpretation, trains staff, and collaborates on strategic initiatives to improve business processes.

Requirements

Candidates must hold an undergraduate degree in a relevant discipline and possess one to two years of related experience. Proficiency in Microsoft Office and experience with student information systems are preferred.

Skills

Student records management
Policy interpretation
Process improvement
Data accuracy
Training
Stakeholder management
Degree progression
Curriculum management
Graduation processing
System testing
Troubleshooting
Communication
Interpersonal skills
Attention to detail
Multi-tasking

Visa sponsorship

Not detected in the job text

Keywords

Academic Support
Registrarial Processes
Student Records
Enrolment Services
FOIPOP
UBC Regulations
Curriculum Management
Degree Progression
Graduation
Policy Interpretation
Business Process Improvement
Workday Student
Drupal CMS
Microsoft Word
Microsoft Excel
Microsoft Outlook
Data Management
Stakeholder Engagement
System Implementation
Academic Calendar

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