Staff - Union
Job Category
CUPE 2950
Job Profile
CUPE 2950 Hourly - Front of House Captain 2
Job Title
Patron Services Captain 2 (Usher)
Department
FOH & TIX Support | Chan Centre for the Performing Arts
Compensation Range
$23.61 - $23.61 CAD Hourly
Posting End Date
September 22, 2026
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
Ongoing
There are 4 vacancies for this position.
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
Patron Services at the Chan Centre for the Performing Arts provides exceptional guest service. The Patron Services Attendant has a variety of duties serving three, venues including the 1,400 seat Chan Shun Concert Hall, the 275 seat Telus Studio Theatre and the 160 seat Royal Bank Cinema. This role is the public face of the venue, welcoming patrons and delivering a premium level of customer service, while ensuring that health and safety, policies and standards are upheld. The Patron Services Usher Captain maintains a wide range of knowledge of Chan Centre ticket and front of house related amenities and supports patrons by coordinating a range of services including welcoming patrons, ticket-taking, wayfinding, ushering, coat checking and extended customer purchases such as bartending, pre-ordering and play a vital role supporting the Patron Services team.
Organizational Status
The Usher Captain position assists the Patron Services Coordinator in supervising Chan Centre ushering staff to ensure strong, efficient customer service.
Work Performed
Provides a premium level of customer service to patrons before, during, and after events.
Welcome patrons to the venue and ensure their safety before, during, and immediately after the event.
Consequence of Error/Judgement
Errors could have serious impact on relations with users and patrons and negatively affect the reputation of the Chan Centre and the University resulting in lost revenue. Errors in judgement could result in low staff morale, dissatisfied patrons and/or safety issues.
Supervision Received
Works under general supervision of the Patron Services Coordinators.
Supervision Given
Supervises Patron Services Attendants during performances and events.
Minimum Qualifications
High school graduation. A minimum two years’ experience in theatre or a related field.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
