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Added 9 mins ago
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University of Calgary

Application Support Analyst - Information Technologies

Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 16, 2026
Experience: 3-5 years of relevant experience.
Posting language: English
Posted: Oct 2, 2026

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Original job description

Description

The Information Technologies is currently seeking Two (2) Full-time Limited Term Application Support Analyst for approximately 24 months.

This position is part of the Application Web Services group within Information Technologies and reports to the Team Lead, Application Web Services. The group is responsible for supporting the onboarding and ongoing maintenance of software used by the University of Calgary.

This position is part of the Application Web Services group within Information Technologies and reports to the Team Lead, Application Web Services. The group is responsible for supporting the onboarding and ongoing maintenance of software used by the University of Calgary.

The role will work with various teams within IT and other departments to ensure systems remain current and are patched against security vulnerabilities. The position will also support the development of a standard process to ensure systems are updated consistently and in a timely manner.

Application Web Services supports a broad range of software, systems, and platforms, including web applications, scheduling systems, and sensor systems. This role requires a strong understanding of how modern hosted software operates, and experience with various platforms and commercial off-the-shelf solutions is considered an asset. The role will work with various teams within IT and other departments to ensure systems remain current and are patched against security vulnerabilities. The position will also support the development of a standard process to ensure systems are updated consistently and in a timely manner.

Application Web Services supports a broad range of software, systems, and platforms, including web applications, scheduling systems, and sensor systems. This role requires a strong understanding of how modern hosted software operates, and experience with various platforms and commercial off-the-shelf solutions is considered an asset.

Summary of Key Responsibilities (job functions include but are not limited to):

Technical / System Support

Review various system to determine update, patching and/or system change requirements to resolve vulnerabilities or unsupported system versions.
Work with various IT teams, vendors and system owners to determine best approach to update the system.
Plan and execute system update with the various stakeholders.
Test updates.
Develop tools as required to assist with update efficiency and consistency.
Develop standards and processes for updates to ensure consistency.

Quality Management

Development template strategies where possible.
Development of quality control reviews are planned and executed.

Risk and Issues Management

Manage risk and issues log.
Risks and issues are escalated for management and/or resolution if they are outstanding longer than expected.
Regular periodic reviews of risk and issue logs are conducted to close or escalate overdue items.

Qualifications / Requirements:

Completed a post-secondary degree in Computer Science or a related field.
3-5 years of relevant experience.
Proven experience working with a variety of COTS and Vendors.
Proficient at problem solving and troubleshooting.
Highly professional team player with strong interpersonal and communication skills.
Exceptional communication (verbal and written). Communicate effectively with business and IT professionals at all levels.
Diplomatic, collaborative, flexible, analytical, critical thinker, customer service oriented, self-starter, and facilitator.
Ability to quickly learn about new products, systems, applications and technologies.
Experience with Software development an asset.
Knowledge of ServiceNow an asset.
Knowledge of ITIL an asset.
Technology Specific Qualifications:

Proven experience with Window server and RHEL OS
Experience with Apache and IIS
Experience with developing scripts is an asset
Knowledge of networking, firewall, proxies, certificate, SSL
Knowledge of Active Directory, Entra, Microsoft 365 interface services is an asset

Application Deadline: October 16, 2026

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the Technical Job Family, Phase 2.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

About The University Of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy ii' taa'poh'to'p committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit-based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous-based events and processes are impacting curriculum, programming and polices at the University of Calgary.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments ([email protected]) and requests for accommodations can be sent to People & Culture ([email protected]).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.

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More about this job

Responsibilities

Assess systems for required updates, patches, and changes; coordinate, plan, test, and execute updates with IT teams, vendors, and system owners. Develop tools, standards, and quality processes to make updates consistent and timely, while tracking and escalating risks and issues.

Requirements

A post-secondary degree in Computer Science or a related field and 3–5 years of relevant experience are required, along with experience supporting commercial off-the-shelf software and vendors. Candidates should have strong troubleshooting, communication, and collaboration skills, plus experience with Windows Server and RHEL; Apache, IIS, scripting, networking, and identity services are relevant technical knowledge.

Skills

Application Support
System Patching and Updates
Troubleshooting
Vendor and Stakeholder Coordination
Quality Management
Risk and Issue Management
Windows Server
Red Hat Enterprise Linux
Apache
IIS
Scripting
Networking
Firewalls
Proxies
SSL Certificates
Active Directory

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Application Web Services
Commercial Off-The-Shelf Software
Vendor Management
System Updates
Security Patching
Vulnerability Management
Windows Server
Red Hat Enterprise Linux
Apache
IIS
Scripting
Networking
Firewalls
Proxies
Certificates
SSL
Active Directory
Microsoft Entra
Microsoft 365
ServiceNow
ITIL
Software Development
Quality Control
Risk Management
Issue Management
Hosted Software
Web Applications
Scheduling Systems
Sensor Systems

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