Description
UCalgary Continuing Education is currently seeking a Full-time Limited Term
Associate Program Manager for approximately 1 year.
The Associate Program Manager reports to the Manager, Domestic Programs, Continuing Education, and works closely with the Director of Domestic Credentials & Programs, Program Managers, Marketing & Communications, Operations, Learning Experience & Design, Student Services, instructors, and external stakeholders in a cross-functional and collaborative environment.
The Associate Program Manager supports a diverse portfolio of educational programs, partnerships, projects, and strategic initiatives that vary throughout the year in scope, complexity, and priorities. The role requires the ability to manage multiple activities simultaneously, coordinate work across functional teams, build productive stakeholder relationships, analyze information from multiple sources, and respond to evolving operational and business needs.
The Associate Program Manager supports the planning, implementation, administration, and continuous improvement of domestic educational programs, projects, partnerships, and strategic initiatives. The role combines program administration, project coordination, stakeholder engagement, research, data analysis, and operational support to ensure programs and initiatives are delivered effectively, meet learner and institutional needs, and contribute to Continuing Education's strategic objectives.
Summary of Key Responsibilities (job functions include but are not limited to):
- Primary point of contact for a portfolio of non-credit credential programs and oversee the day-to-day administration activities of programs including diplomas, certificates, micro-credentials, workshops, partnerships, and other Continuing Education initiatives.
- Execute operational plans by preparing annual program plans, creating course schedules, coordinating instructor management activities, and implementing operational adjustments as required.
- Implement Continuing Education quality assurance processes across assigned programs; collect feedback, consolidate and analyze evaluation data, identify trends and opportunities for improvement, and support consistency of learner experience.
- Provide student experience support by monitoring the learner journey from registration through program completion, identifying barriers to learner success, recommending solutions, and supporting initiatives aimed at improving student satisfaction and engagement.
- Perform ongoing program review to understand how courses align with learning outcomes, competency requirements, industry needs, and program objectives, and recommend opportunities for program enhancement, renewal, and continuous improvement.
- Support the development, renewal, enhancement, and implementation of courses and programs by working with instructors, subject matter experts, professional associations, Learning Experience & Design team, and other stakeholders; conduct research, gather stakeholder input, and provide recommendations to support program planning and decision-making.
- Support budget administration activities, including enrolment tracking, forecasting, expenditure monitoring, and financial reporting for assigned programs and initiatives; analyze performance data and identify potential risks, trends, and improvement opportunities.
- Work directly with instructors, students, internal University partners, vendors, community partners, and other stakeholders to support program delivery and administration activities, resolve issues, and recommend solutions to support operational effectiveness and learner success.
- Coordinate and support a variety of strategic initiatives, project activities, partnership arrangements, and portfolio transition projects within the Domestic Programs unit.
- Analyze project and partnership information and provide input to support project planning, implementation, and continuous improvement activities.
- Create and maintain project folders, document repositories, filing systems, templates, and project documentation for assigned projects and initiatives.
- Develop project plans, timelines, status reports, communication plans, and project tracking tools to support implementation activities.
- Coordinate project meetings, prepare agendas, document action items, and monitor progress against timelines and deliverables.
- Support the establishment, administration, and ongoing management of external vendor relationships, partnership agreements, reseller arrangements, and collaborative initiatives, including monitoring relationship effectiveness and identifying opportunities for improvement.
- Prepare project communications, status updates, briefing materials, and reports for stakeholders and leadership.
- Support the Domestic Programs team in researching, assessing, developing, renewing, and implementing educational programs, partnerships, and initiatives
Qualifications / Requirements:
- Completed undergraduate degree in Business, Education, Social Sciences, Indigenous Studies, Political Science, Social Work, or a related field. A combination of education and relevant experience may also be considered.
- Knowledge of continuing education, adult learning, workforce development, and/or non-credit programming environments.
- Experience supporting program administration, project coordination, stakeholder engagement, operational planning, or continuous improvement activities.
- Knowledge of educational program planning, delivery, evaluation, and continuous improvement processes.
- Demonstrated ability to coordinate multiple priorities, projects, and operational activities simultaneously while maintaining attention to detail.
- Strong organizational, analytical, problem-solving, and critical thinking skills, including the ability to evaluate information and make recommendations.
- Positive attitude and demonstrated ability to work collaboratively within a team environment.
- Good judgment, initiative, tact, and diplomacy in dealing with frequent interactions with staff, instructors, students, university departments, external partners, and community
- organizations, including the ability to balance competing interests and recommend appropriate courses of action.
- Excellent written and verbal communication skills with a strong customer service orientation.
- Demonstrated ability to build and maintain effective working relationships with diverse stakeholder groups.
- Strong working knowledge of Microsoft Office applications including Word, Excel, Outlook, PowerPoint, Teams, and OneNote.
- Understanding of technologies used to support educational delivery and program administration, such as Desire2Learn (D2L), Zoom, and related learning platforms.
- Ability to collect, interpret, analyze, and present data to support decision-making, continuous improvement, operational planning, and evidence-informed recommendations.
Highly Desirable:
- Certificate or formal training in Project Management, Business Analysis, Change Management, or a related discipline.
- Knowledge of current trends in continuing education, professional development, workforce development, micro-credentials, and lifelong learning.
- Experience in a post-secondary, continuing education, training, or adult learning environment.
- Experience supporting program development, program renewal, curriculum review, educational projects, or portfolio review initiatives.
- Experience coordinating strategic initiatives, operational improvement projects, partnerships, or cross-functional initiatives.
- Experience working with external partners, vendors, professional associations, community organizations, or industry stakeholders.
- Experience supporting grant-funded initiatives, proposal development, research activities, or business case preparation.
- Working knowledge of data visualization, reporting, or business intelligence tools such as Tableau or Power BI.
- Experience developing presentations, reports, briefing materials, and stakeholder communications.
Application Deadline: November 03, 2026
We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.
This position is part of the AUPE bargaining unit, and falls under the
Specialist/Advisor Job Family, Phase 2.
For a listing of all management and staff opportunities at the University of Calgary, view our
Management and Staff Careers website.
About The University Of Calgary
UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.
The University of Calgary has launched an institution-wide Indigenous Strategy
ii' taa'poh'to'p committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.
The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit-based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous-based events and processes are impacting curriculum, programming and polices at the University of Calgary.
As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments ([email protected]) and requests for accommodations can be sent to People & Culture ([email protected]).
Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.
We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada. 
