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Added 4 mins ago
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Technical Operations Analyst (TOC)
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- Full-time
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
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Personal Banker Trainee - Korean, Vietnamese, Mandarin and/or Cantonese are considered an asset
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University of Calgary

ESL Student Support, UCalgary Continuing Education

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 9, 2026
Experience: Minimum of 1 year work experience in planning and executing excursions.
Posting language: English
Posted: Oct 28, 2026

Original job description

Description

The English Language Program within Continuing Education is currently seeking a Full-time Limited Term ESL Student Support for approximately 12 months.

Reporting to the Manager, Customer Service and Operations, the position is responsible for planning and executing student excursions and providing customer and clerical support for high quality, revenue-producing ESL programs and courses.

Summary of Key Responsibilities (job functions include but are not limited to):

Socio-Cultural Support

The ESL Student Support is responsible for the planning and delivery of a variety of socio-cultural events and recreational activities that foster community building, cultural familiarization and target language use.
Enhance students' study abroad experience by identifying, organizing, and evaluating activities and destinations that reflect student interests, promote an inclusive and positive learning environment, support intercultural engagement, and align with program budgets and operational requirements.
Book facilities, vendors, accommodations and transportations and processes payments for services required for the socio-cultural program.
Leads 35-50% of annual day/weekend excursions, overnight trips and evening activities.
Assist with the overall supervision, direction and guidance of casual and student staff.
Prepare student support materials such as itineraries, activity sheets and information packs.
Promote planned socio-cultural events and activities and encourage student participation.
Administer, collect, and maintain photo and activity waivers from all participants.
Handle payments, invoices, and expense reports for activity expenditures.
Following established policy and using sound judgment ensure that safety standards are maintained during ESL Program events and activities.

Student Registration Support

Provide information & assistance on course and program selection, registration, program requirements, refunds and transfers, and scheduling.
Process admission applications, course registrations, transfers/withdrawals, and fee transactions.
Inform prospective students of the educational programs and services of the English Language Program, Continuing Education, and the University.
Makes appropriate referrals to University services and departments in order to link students with the most appropriate departments for their needs and goals.

Administrative & Course Support

Maintain student and instructor records using Excel database and the UCCE Registration System (Destiny One)
Assists with ELP student orientations and intake day duties.
Prepare marketing and promotional materials.
Maintains inventory of office and instructional supplies, materials and equipment.
Provides clerical support to the Director, International and the ELP managers.
Assists with creating and collecting data for socio-cultural activity surveys.
Assists with administering student satisfaction surveys.
Ensures that financial transactions are processed in accordance with University policy and procedures.

Qualifications / Requirements:

Completion of a level of education equal to a certificate, diploma in a related fields such as business administration, tourism, hospitality, or an equivalent combination of education and experience.
Minimum of 1 year work experience in a customer facing role in an English language school; work experience in a post-secondary ESL center preferred.
Minimum of 1 year work experience in planning and executing excursions. Experience facilitating large overnight trips would be preferred.
Ability to work on some weekends and evenings, including overnight trips.
Must be comfortable leading large group of students in various excursion locations including but not limited to mountains, ski hills and marine environment (lake, river).
Ability to perform outdoor activities such as hiking and skiing.
Ability to communicate confidently and effectively with large audiences both in and outside of classroom setting. Responsibilities include delivering information without amplification during excursions, presenting to groups, facilitating events, and serving as MC for graduation and other program events.Ability to engage effectively with students from diverse cultural backgrounds in a variety of social settings, fostering an inclusive and welcoming environment.
Ability to respond effectively in emergency situations.
First aid training would be an asset.
Knowledge of local and provincial tourism spots would be an asset.
Ability to be flexible and problem solve independently.
Oral and written fluency in Mandarin Chinese, French, or Korean would be an asset.
Excellent communication, interpersonal, organizational, time management skills and strong detail orientation with the ability to set priorities and meet deadlines.
Reliable team player who uses good judgment, approaches matters in a professional and positive manner, and demonstrates a strong customer service orientation.
Knowledge of tourism practices and event coordination.
Fluency in Microsoft Outlook, Word, Excel, PowerPoint, and Teams.
Experience with the University's core business systems such as PeopleSoft, e-Procurement, and Continuing Education Student Registration System (Destiny One) or other educational student information systems would be an asset.
Cross-cultural sensitivity and experience working with clients of limited English proficiency.
A valid driver's license as an asset.

Application Deadline: November 9, 2026

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the Operational/Administrative Job Family, Phase 2.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

About The University Of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy ii' taa'poh'to'p committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit-based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous-based events and processes are impacting curriculum, programming and polices at the University of Calgary.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments ([email protected]) and requests for accommodations can be sent to People & Culture ([email protected]).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.

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More about this job

Responsibilities

Plan and lead socio-cultural activities, excursions, and events for English Language Program students, including coordinating logistics, staff, safety, payments, and participant materials. Provide student registration and customer support, maintain records and supplies, assist with orientations and surveys, and deliver clerical and operational support to program leadership.

Requirements

Requires a related certificate or diploma, or equivalent education and experience, plus at least one year of customer-facing experience in an English language school and one year planning and executing excursions. Candidates should have strong communication, organizational, and customer-service skills, be able to lead groups and work some evenings and weekends, and be proficient with Microsoft Office; post-secondary ESL experience and first aid training are assets.

Skills

Customer Service
Student Registration Support
Excursion Planning
Event Coordination
Cross-Cultural Communication
Group Leadership
Emergency Response
Administrative Support
Recordkeeping
Microsoft Office
Budget and Expense Processing
Problem-Solving
Time Management
Interpersonal Communication
Tourism Knowledge
Survey Administration

Visa sponsorship

Not detected in the job text

Keywords

English Language Program
Continuing Education
Student Support
Customer Service
Student Registration
Course Selection
Admissions Processing
Excursion Planning
Socio-Cultural Activities
Event Coordination
Tourism
Intercultural Engagement
Cross-Cultural Sensitivity
Emergency Response
First Aid
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Teams
Destiny One
PeopleSoft
E-Procurement
Student Information Systems
Financial Transactions
Survey Administration
Records Management
Mandarin Chinese
French
Korean

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