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Added 1 hour ago
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University of Calgary

Manager, Research and Analytic Services

Calgary, AB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Nov 12, 2026

Original job description

Description

The Cumming School of Medicine invites applications for a Manager, Research and Analytic Services. This Full-time Fixed Term position is for approximately 15 months (based on length of grant funding), with the possibility of extension.

The Centre for Health Informatics (CHI) and W21C Research and Innovation Centre are the Cumming School of Medicine's hub for health data and applied health research and innovation. Together, they bridge data, discovery, and real-world testing, supporting the research and innovation pathway from hypothesis to implementation.

Reporting to the Associate Director (Methods and Analytics), the Manager, Research and Analytic Services leads an integrated multidisciplinary team of professional, research and technical staff delivering applied research, evaluation, data and analytic services. The Manager works closely with the Program Manager for Methods and Analytics and with CEDAR navigators to coordinate incoming requests, align service needs with team capacity, and support clear handoffs and communication. The Manager translates portfolio priorities into team plans, manages capacity and operational service quality, and adapts plans and priorities to address operational and resource challenges.

Summary of Key Responsibilities (job functions include but are not limited to):

People Leadership and Staff Development

Manages an integrated team of professional, research and technical staff and is accountable for the performance and results of direct reports
Sets performance objectives and work plans, assigns work, and provides day-to-day direction in line with approved portfolio priorities
Conducts probationary and annual performance reviews, coaches staff, and addresses routine performance concerns in accordance with University policies
Supports recruitment, onboarding, professional development, retention and succession planning
Provides operational guidance within the role's scope, coaches staff on work planning and service expectations, engages specialist expertise where required, and fosters an inclusive, collaborative team culture
Approves routine scheduling and leave in accordance with policy and recommends staffing and development changes

Operational and Service Management

Translates portfolio priorities into team objectives, work plans and service commitments, adapting plans to address operational and resource challenges
Assesses incoming requests, works closely with program managers to assign and reprioritize work, and monitor current and anticipated team capacity
Establishes day-to-day workflows, service standards and escalation pathways to support reliable, high-quality delivery
Sets delivery plans within approved scope, resources and timelines, and resolves routine client and service-delivery matters
Identifies service pressures and recommends adjustments to staffing, workflows and resource use

Project and Portfolio Oversight

Provides portfolio-level oversight of staffing, capacity and operational delivery commitments across concurrent research, evaluation and analytic projects. Confirms scope, deliverables, responsibilities, timelines and required expertise with project and scientific leads
Coordinates preparation of statements of work and service estimates, consolidating staffing, effort, timelines and resource requirements into realistic service commitments
Monitors project progress, dependencies and risks, resolves routine issues, and escalates significant concerns with recommended options
Arranges additional scientific, technical or senior review identified through consultation with the Senior Research Methodologist and designated scientific leads, and ensures the appropriate experts are engaged
Maintains operational oversight while preserving the authority of senior methodologists, research scientists and technical leads for advanced scientific and methodological decisions

Research and Analytic Service Coordination

Coordinates quantitative, qualitative and mixed-methods research, evaluation, evidence, data and analytic services across the integrated team
Connects projects with qualified experts in program and innovation evaluation, implementation science, biostatistics, health data analysis, cohort development, data linkage and evidence synthesis
Facilitates collaboration across research, evidence, data and analytic staff to align expertise, responsibilities and service delivery
Coordinates staffing plans and service estimates for grants and programs, in collaboration with appropriate methodological and technical leads

Quality and Continuous Improvement

Establishes operational quality-assurance processes for intake, staffing, delivery tracking and documentation, and maintains procedures, templates and guidance for consistent service delivery
Ensures appropriate review and documentation are incorporated into project workflows
Monitors service measures and uses delivery and quality information to identify opportunities for improvement
Improves workflows, tools and staffing models to address changing needs and strengthen team effectiveness

Governance and Relationships

Promotes compliance with research ethics, privacy, confidentiality, data governance and information-security requirements
Serves as an operational contact for researchers and partners, clarifying service commitments and resolving routine concerns
Builds effective working relationships across CHI, W21C, CEDAR and partner organizations
Engages appropriate experts and senior leaders when issues exceed the Manager's operational authority or require specialist review

Planning and Resource Stewardship

Contributes to operational, workforce and budget planning and monitors current and anticipated service capacity
Supports project estimates and financial forecasting and identifies resource pressures affecting delivery
Recommends recruitment, staffing, development and resource changes to meet approved priorities
Reports on service volume, delivery, quality and impact to inform portfolio planning and resource decisions

Qualifications / Requirements:

Master's degree in a discipline relevant to applied health research, evaluation, analytics or service delivery; a doctoral degree is an asset
Minimum of seven years of progressively responsible experience in applied research, evaluation, analytics or research-service delivery
Demonstrated experience supervising professional, research or technical staff, including coaching, staff development and performance management
Experience managing multiple complex projects, assigning work, planning capacity and addressing operational and resource challenges
Experience working with multidisciplinary quantitative, qualitative or mixed-methods teams in a university, healthcare, research, government or comparable environment
Knowledge of applied health-research, evaluation and service-delivery processes
Working knowledge of quantitative, qualitative and mixed-methods research and health data analysis sufficient to engage appropriate scientific and technical experts
Knowledge of research ethics, privacy, confidentiality, data governance and responsible data use
Strong capacity, resource and portfolio-management skills, with the ability to translate priorities into realistic work plans and service commitments
Sound planning, judgment, decision-making and problem-solving skills within approved policies, priorities and resources
Clear communication, collaboration and conflict-resolution skills, with the ability to build effective relationships across multidisciplinary teams and partner organizations
Demonstrated inclusive leadership, accountability and adaptability, and a commitment to continuous improvement
Leadership, management, project-management or evaluation training is an asset

Application Deadline: November 26, 2026

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is classified in the Management Career Band, Level 2 of the Management and Professional Staff Career Framework.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

About The University Of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy ii' taa'poh'to'p committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit-based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous-based events and processes are impacting curriculum, programming and polices at the University of Calgary.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments ([email protected]) and requests for accommodations can be sent to People & Culture ([email protected]).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.

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More about this job

Responsibilities

Leads a multidisciplinary team delivering applied research, evaluation, data, and analytic services, including staff development, capacity planning, project oversight, and coordination of incoming requests. Establishes service workflows and quality processes, manages operational resources and relationships, and reports on delivery and service outcomes while escalating scientific or specialist decisions to appropriate experts.

Requirements

Requires a master's degree in a relevant discipline and at least seven years of progressively responsible experience in applied research, evaluation, analytics, or research-service delivery; a doctoral degree is an asset. Candidates should have staff-supervision and complex-project experience, knowledge of multidisciplinary research methods and health data analysis, and strong capacity management, communication, judgment, and inclusive leadership skills.

Skills

People Leadership
Staff Development
Capacity Planning
Portfolio Management
Project Management
Applied Research
Research Evaluation
Quantitative Research
Qualitative Research
Mixed-Methods Research
Health Data Analysis
Biostatistics
Implementation Science
Data Governance
Research Ethics
Quality Assurance

Visa sponsorship

Not detected in the job text

Keywords

Applied Health Research
Research Evaluation
Research-Service Delivery
Quantitative Methods
Qualitative Methods
Mixed-Methods Research
Biostatistics
Health Data Analysis
Cohort Development
Data Linkage
Evidence Synthesis
Implementation Science
Program Evaluation
Innovation Evaluation
Research Ethics
Privacy
Confidentiality
Data Governance
Information Security
Capacity Planning
Portfolio Management
Project Management
Service Quality
Quality Assurance
Workforce Planning
Financial Forecasting
Staff Performance Management
Continuous Improvement
Multidisciplinary Teams

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Work requirements

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