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Added 9 mins ago
SL
Testing Analyst
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Reporting to the Scrum Master and working alongside an agile marketing team within the Client Experience Office, the Business Testing Specialist is responsible for providing professional…
Added 20 mins ago
CC
Billing System Audit & Security Analyst
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Burlington, ON
- Full-time
Reporting to the Manager, Billing Systems Audit and Security, the Analyst, Billing Systems Audit and Security will be primarily responsible for supporting the application owner specific to…
Added 20 mins ago
D
Payroll Specialist
Delpath
Toronto, ON · Scarborough, ON
- Contract
…operational workloads, analyze and organize payroll-related data, and support the timely resolution of employee cases and…
Added 20 mins ago
VB
Senior Financial Analyst
Vaco by Highspring
Toronto, ON · Etobicoke, ON
- $90,000 to $105,000 CAD / year
- Full-time
Own reporting, analytics, and data management capabilities, including the development and maintenance of Power BI reporting solutions and dashboards.
Added 22 mins ago
FM
(Senior) Project Geologist
Foran Mining Corporation
Saskatoon, SK
- Full-time
Participate in data collection, integration, interpretations and reporting.
Added 22 mins ago
Analyst, Risk & Compliance
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Toronto, ON
…internal, external and global stakeholders? We are hiring an Analyst, Risk & Compliance in Toronto who will be responsible for the analysis, reporting, monitoring, and testing of financial…
Added 22 mins ago
Financial Analyst - Operations
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The Operations Finance Analyst partners with operations and business leaders to provide financial analysis, performance insights, and decision support that drive operational efficiency and…
Added 37 mins ago
Senior Manager, Data & Analytics
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Toronto, ON · Vancouver, BC · Calgary, AB
Reporting to the Vice President, Marketing & Communications, the Senior Manager, Data & Analytics owns Nicola Wealth’s marketing measurement and insights engine, turning data, analytics and…
Added 50 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 52 mins ago
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Procurement & Supply Chain Analyst / Supply Chain Data Analyst (PSCA008)
Potenco
Canada
- Full-time
Procurement & Supply Chain Analyst / Supply Chain Data Analyst
Added 52 mins ago
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Financial Planning & Analysis (FP&A) Analyst
Techedin
Montreal, QC
- $50 to $55 CAD / hour
- Contract
We are hiring a Financial Planning & Analysis (FP&A) Analyst with at least 3 years of experience in financial reporting, financial planning, forecasting, and analysis. The selected…
Added 52 mins ago
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Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 52 mins ago
A
FP&A Analyst – Budgeting & Forecasting
Applicantz
Montreal, QC
- $55 to $60 CAD / hour
- Contract
Document data sources, expense treatments, and ownership for each expense category.
Added 52 mins ago
RH
Senior Financial Analyst - FP&A (Financial Planning & Analysis)
Robert Half
Guelph, ON
- $45 to $50 CAD / hour
- Contract
Our client, a well-established Canadian organization, is seeking a Senior Financial Analyst FP&A to join its finance team. This role offers the opportunity to partner closely with business…
Added 52 mins ago
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Finance Co-op - Kruger PRO (January-April 2027)
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Mississauga, ON
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Solution Analyst
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Added 52 mins ago
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Pricing Analyst
SPECTRAFORCE Canada
Toronto, ON · Greater Toronto Area, Canada
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Senior Financial Analyst - Controller
People Store Staffing
Mississauga, ON
- $95,000 to $100,000 CAD / year
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People Store Staffing Solutions is hiring a Senior Finance Analyst / Jr. Controller to join our team in Mississauga. This hybrid opportunity offers a broad, hands-on role for an accounting…
Added 52 mins ago
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Solution Analyst
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Calgary, AB
- Full-time
The team supports a portfolio of custom-developed applications, commercial off-the-shelf (COTS) software, reporting solutions, and digital technologies used across Nutrien's operating…
Added 52 mins ago
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Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
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- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 52 mins ago
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Analyst, Project Maintenance, VP Finance
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- Full-time
Financial Reporting Operations within VP Finance is currently seeking two (2) Full-time Limited Term Analyst(s), Project Maintenance for approximately 24 months.
Added 52 mins ago
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Accounting Technician 1 - 2
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Under the general supervision of the Financial Analyst, the Accounting Technician 1/2 will be responsible for various accounting functions related to the processing and maintenance of…
Added 54 mins ago
Financial Analyst
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Added 1 hour ago
Supply Chain Administrator
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Assist with the preparation of routine analysis, spreadsheets, and reporting for the Analyst and Lead teams.
Added 1 hour ago
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AltaGas - Junior Project Portfolio Analyst
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- Full-time
The Junior Project Portfolio Analyst will join our Project Excellence team and support the financial analysis, reporting, resource planning, and data management of our capital project…

University of Calgary

Operations Analyst - Information Technologies

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 22, 2026
Experience: 5-7 years of experience directly related to: enterprise server, desk side support, computer lab support or help desk support
Posting language: English
Posted: Oct 15, 2026

Original job description

Description

The Information Technologies is currently seeking a Full-time Regular Operations Analyst.

Reporting to the Manager, Data Centre and Facility Operations, the position will function as part of Information Technologies supporting a broad range of enterprise technologies, IT facilities and IT services across the University of Calgary Campuses.

The Operations Analyst 2 role will be called on to assist with the troubleshooting and support of IT and facility related technologies within the supported Data Centre locations. There is a high volume of work, in a very complex environment, intricate problem-solving and high levels of stress associated with the position.

Work may require the management of competing interests with satisfactory outcomes for all involved. Works where there is ambiguity, continuous change, and shifting priorities between supporting research, learning and administrative environments. The position requires regular upgrades of skills, and demonstrated advanced knowledge of department processes as technologies and tools change.

This position has the accountability for the successful training and mentoring of junior staff. The job is driven by activities and users which will require rotating shift work to adequately cover the environment in a 24/7 operation. In some emergency situations on call or call out may be necessary.

Summary of Key Responsibilities (job functions include but are not limited to):

Technical

Takes responsibility for his/her own learning and skills development by staying current with latest technology trends, unit procedures, and IT processes
Provide accurate technical advice and support to all clients
Ensure the timely and effective resolution of all technical issues, either personally or by involving other IT team members when appropriate
Follow all standard procedures
Adhere to all IT policies
Must demonstrate advanced knowledge of unit procedures and equipment through continuous learning and testing by Team Lead or unit Manager
Must demonstrate and be accountable for becoming a subject matter expert in various areas of service delivery and/or specific unit or IT service knowledge
Must demonstrate advanced troubleshooting skills and understanding of IT service dependencies through continuous learning and testing by Team Lead or unit Manager

Communication

Must communicate clearly and effectively orally and in writing
Must understand and follow oral and written instructions
Must demonstrate active listening skills
Must communicate effectively in individual or group situations
Ensures that the unit Manager, Team Lead and other team members are kept informed of all activities and progress of work by sharing accurate information regarding service events, projects and activities using tools and methods outlined by unit management

Training

Accountability for the successful training and mentoring of junior staff
Responsible for the ongoing input to and documentation of the training program of junior staff

Documentation

Must prepare clear, well-written reports, diaries, records, and log entries
Must document all service events and activities accurately, clearly and concisely according to current unit procedures
Develop new or existing service documentation according to unit standards as requested and within specified timelines
Identify, document and escalate opportunities for process improvement
Development of IT service metrics and documentation as requested and within specified timelines

Leadership

Must demonstrate the ability to seek a team approach to service delivery as appropriate
Must demonstrate the ability to reconcile differing perspectives, develop consensus, and secure cooperation and support from customers and other IT team members
Must demonstrate the ability to work and develop a team based approach to solve critical highly technical issues

Other

Ensure a clean and tidy work and facility environment by ensuring regular cleaning process is done according to unit procedures and training
Takes responsibility for his/her own learning and skills development
Ensures regular work attendance for specified shift and timely reporting for start of shift
Work as a team to deliver timely and effective IT services
Must be able to work in a high volume environment with frequent interruptions and changing priorities
Must demonstrate the ability to work collaboratively and interact respectfully and persuasively with a variety of internal and external contacts
Develop and maintain positive working relationships within the IT group and with clients
Liaise closely with other departments within IT to facilitate efficient workflow
Work within or exceed the commitments made to the University community
Ensure that all actions are aligned with the organization's strategic direction, ethics, values and professional standards

Qualifications / Requirements:

Advanced knowledge of the following technical skills:

Enterprise Server technologies
Windows Active Directory
Standard PC computer and peripheral support
Standard support for mobile devices / smart phones
Standard printer / multifunction printer network configuration and troubleshooting
Knowledge of standard software packages (MS Office, Internet Explorer)
Intermediate knowledge of current operating systems (Windows, Linux)
Intermediate network troubleshooting skills (wired, wireless, and VPN technologies)
Hands-on hardware warranty trouble shooting and repair

Other skills:

Organizational skills with ability to prioritize and meet competing deadlines
Must possess excellent customer service skills
Ability to transfer technical information to clients with little or no technical background, and an ability to translate customer needs into requests for service
Proven ability to provide customer support via telephone, email and remote software tools in addition to in-person support
Advanced analytical and problem solving skills are required and the ability to assess information, reflect on events, feedback and other information in order to analyze and resolve incidents
Pleasantly and respectfully interacts with co-workers, supervisor, members of the University community
Shows ability for detail work by assisting with recordkeeping or updating knowledgebase documentation as required
Ability to perform heavy manual labour work related to equipment installation or removal
A valid Class 5 driver¿s license (cannot be a graduated license) with proven good driving record (abstract required).
Working knowledge of current IT tools (example: Remedy Action Request System) an asset
Ability to work independently and as part of a team

Experience/ Education Required:

5-7 years of experience directly related to: enterprise server, desk side support, computer lab support or help desk support
Undergraduate degree or Technical School diploma in a related IT or network communications field
Experience working in public sector environment
A+ certification is a benefit
Network+ certification is a benefit
ITIL Foundations certification is required

Application Deadline: October 22, 2026

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the Technical Job Family, Phase 2 .

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website .

About The University Of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups . Start something today at the University of Calgary. For more information, visit ucalgary.ca .

The University of Calgary has launched an institution-wide Indigenous Strategy ii' taa'poh'to'p committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit-based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous-based events and processes are impacting curriculum, programming and polices at the University of Calgary.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments ( [email protected] ) and requests for accommodations can be sent to People & Culture ( [email protected] ).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.

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More about this job

Responsibilities

Troubleshoot and support enterprise IT and facility technologies across University data centre locations, resolving service issues and coordinating with IT teams to maintain reliable 24/7 operations. Document service events and processes, contribute to service improvements, and train and mentor junior staff.

Requirements

Requires 5–7 years of directly related IT support experience and an undergraduate degree or technical school diploma in a related IT or network communications field; ITIL Foundations certification is required. Candidates need advanced enterprise server, Active Directory, desktop support, and troubleshooting knowledge, along with strong customer service, communication, and problem-solving skills; a valid Class 5 driver’s license is also required.

Skills

Enterprise Server Support
Windows Active Directory
Windows And Linux Operating Systems
Desktop And Peripheral Support
Mobile Device Support
Printer Configuration And Troubleshooting
Network Troubleshooting
Hardware Repair
Incident Resolution
Customer Service
Analytical Problem-Solving
Technical Documentation
Staff Training And Mentoring
Team Collaboration
IT Service Metrics
Prioritization

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Server Technologies
Windows Active Directory
Windows
Linux
Desktop Support
Computer Lab Support
Help Desk Support
Mobile Devices
Printers
Multifunction Printers
Wired Networking
Wireless Networking
VPN
Hardware Warranty Troubleshooting
Hardware Repair
Microsoft Office
Internet Explorer
Remedy Action Request System
ITIL Foundations
A+ Certification
Network+ Certification
Data Centre Operations
IT Facilities
Incident Management
Service Documentation
IT Service Metrics
Process Improvement
Technical Training
Customer Support
24/7 Operations

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