Experiential Learning Services Administrator

Department: Experiential Learning
Position covered by the Collective Agreement with USW Local 4120

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant. 
Career Opportunities (sapsf.com) 

General Purpose

At the University of Guelph, our students benefit greatly from engaging directly in industries and communities where they can apply their learning in real-world contexts, develop essential employability skills, and gain a deeper understanding of the complex issues faced by employers and community organizations today. The Experiential Learning Hub collaborates with campus, industry and community partners to provide experiential learning opportunities that enable students to apply and advance their learning in a real-world context.

Reporting to the Manager, Campus and Community Integrated Learning, the Experiential Learning (EL) Services Administrator is responsible for supporting experiential learning programs and services that are coordinated through the Experiential Learning Hub. The main responsibilities of the position are to advise on and coordinate internal and external recruitment activities (job postings, applications, interviews, follow-ups, and offers), track experiential learning activities and student participation in compliance with institutional and government requirements (experiential placements in courses, activity tracking, employment/activity records, and reflection and experiential records), audit for data integrity, and ensure opportunities are well promoted among students, staff, faculty, and community/industry partners.

This position serves all colleges and experiential learning programs, requiring the incumbent to understand the programs from each area that are supported within the system. They will liaise with a variety of EL Hub stakeholder groups, including external employers and community partners, alumni, students, faculty, and staff at all levels.

Duties and Responsibilities

• Develops, executes, and assesses all standard operating procedures relating to experiential learning programs and services offered through the EL Hub Campus and Community Integrated Learning team.
• Is the first point of contact with employers, staff and faculty as it relates to experiential learning support.
• Connects stakeholders to Experience Guelph, an Outcome product by Orbis Communications, providing guidance to ensure that navigating the system and process is as easy and efficient as possible.
• Verifies and enters employment activity records, updating thousands of records with validated hours worked.
• Enters and updates hundreds of course descriptions for all experiential learning courses found in the Experience Catalogue.
• Acts as the primary administrative support person for all EL activity validators and program coordinators.
• Works closely with the Manager, Campus and Community Integrated Learning in tracking experiential activities offered through courses, programs and/or clubs.
• Provides program support for on campus employment, Work Study, URA, USRA, GAAP, SWPP, and other programs tracked through the system.
• Liaises with existing and new employers to support the job and volunteer posting and application process, manages interview activity and updates statuses.
• Conducts an audit of existing contacts and student employment and activity records, ensuring all identified reporting data has been entered in compliance with departmental and postal standards.
• Processes registrations for all campus employers.
• Coordinates marketing requests for the Campus and Community Integrated Learning team.
• Provides administrative and logistical support to the Campus and Community Integrated Learning team and backup support to other administrative staff as required.

Requirements

• Two (2) year Community College program, preferably in Human Resources or Post-Secondary Services Administration along with at least two (2) years of relevant experience within a Human Resources/Client Services or Administrative Office, preferably in a post-secondary educational environment. Undergraduate degree in social sciences or education preferred. A relevant combination of education and experience may be considered.
• Superior customer service skills.
• Advanced knowledge of Smartsheet, SharePoint, and Microsoft Office 365 (Teams, Outlook, Word, Excel, PowerPoint, etc.).
• Must have a high degree of accuracy and attention to detail along with outstanding written and oral communication skills.
• Essential to have excellent multi-tasking skills while working in an often-stressful environment with competing deadlines.
• Must have exceptional diplomacy and tact when working with employers, students and staff.
• Knowledge of experiential learning theory and best practices is an asset.
• Knowledge of university policies and procedures preferred.
• Experience with Orbis-based software is an asset.

Employee Type: Regular Position Number: 10606005

Classification: USW, Local 4120 Salary: Band 4  
USW Local 4120 Wage Grid

*Tentative evaluation; subject to final review.

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 09/29/2026 Closing Date: 10/06/2026